酒店回复: Thank you so much for your wonderful 5/5 review! We're thrilled to hear that you enjoyed the variety of fruits at breakfast. We strive to offer a fresh and delicious selection, and it's great to know that it hit the mark for you. We hope to welcome you back soon for more tasty options!
2.0分
商务出差
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Bads:
In my room . Sleeper couch was ripped . Refrigerator kept making ticking noice . Bathroom flush was slow . Garage disposal was not working properly . I think overall property needs attention to details and some upgrades
Goods:
Breakfast is very good at this property . Staff is friendly .
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酒店回复: Dear Shakeel,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the sleeper couch, refrigerator noise, and bathroom maintenance. We appreciate you bringing these matters to our attention, and we are actively addressing them with our maintenance team to ensure improvements are made. On a positive note, we’re pleased to hear you enjoyed our breakfast and found the staff friendly. Your comments are valuable and help us enhance the guest experience. We hope to have the opportunity to welcome you back for a more seamless stay.
2.0分
其他
Our AC unit did not work & was blowing warm air. From desk was notified and we were thanked
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酒店回复: Dear Ms. Sessums,Thank you for staying with us and for sharing your feedback. I sincerely apologize for the inconvenience caused by the AC issue during your stay. While I’m glad our front desk acknowledged your concern, it's clear we fell short in resolving the matter to your satisfaction. Your comfort is very important to us, and we’re reviewing our maintenance protocols to prevent this from recurring. I hope you’ll consider giving us another opportunity to provide the stay you rightfully expected. Please feel free to contact me directly if you’d like to discuss this further.
4.0分
家庭亲子
there was a smell coming from the room and the sink in the kitchen needed repairs. The rest of the room was great, service was great and breakfast was great
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酒店回复: Dear Alicia,Thank you for your review and for choosing to stay with us. We’re glad to hear you enjoyed the service, room comfort, and breakfast—your kind words mean a lot to our team. We do apologize for the odor in the room and the sink issue you encountered. Your feedback has been shared with our maintenance staff to ensure it’s promptly addressed. Guest comfort is our top priority, and your input helps us improve. We appreciate your understanding and hope to welcome you again in the future for an even better experience.
1.0分
其他
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There was excessive mold on the AC output, the AC intake was excessively dirty and dusty, stains on bedding, dirty toilet, and a bug in the nightstand. Asked for a refund but was told no because I had been there longer than one hour, it had been two. Ended up walking out on a two night reservation due to feeling unsafe and unclean. Finally got a refund for the second night after several rounds with hotel and *******.
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酒店回复: We understand your concerns and want to note that we did offer you an alternative room that was being actively inspected by our front desk team to ensure cleanliness. However, you chose to check out for personal reasons. Regardless, we appreciate your stay and thank you for your feedback.Please know that your feedback has been shared directly with our housekeeping and maintenance teams for immediate review and corrective action.
4.0分
其他
Door was open at arrival, looked like room had not been cleaned in some areas. Pool was nothing like the pictures on the website.
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酒店回复: Dear John,Thank you for staying with us and for your valuable feedback. We’re glad to hear you had an overall positive experience, though we sincerely apologize for the issues you encountered regarding room cleanliness and the pool area. This is certainly not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We value your input and appreciate the opportunity to improve. Our goal is always to provide our guests with a welcoming and comfortable stay, and we hope to exceed your expectations on your next visit.
3.0分
家庭亲子
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Our room wasn’t cleaned properly, restroom floor was dirty as well as the restroom door handle it was sticky. Towels had hairs stuck on them. Elevator felt like an oven, it was super hot.
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酒店回复: Dear Jose,Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet expectations, particularly regarding room cleanliness, the condition of the towels, and the elevator temperature. This is not the level of service we strive to provide, and your concerns have been shared with our housekeeping and engineering departments for immediate follow-up. Your experience is important to us, and we truly value your comments as we work to improve. We hope you’ll give us another opportunity to provide a much better experience in the future.
非常好
非常好的酒店，早餐很棒，工作人员非常有礼貌，乐于助人。唯一不足的是早餐缺少奶酪和火腿，而且水和咖啡全天都留给客人。公寓的窗户打不开，有点可惜，因为里面还残留着食物的香味。不过除此之外，一切都很好。我会再次入住。
我喜欢酒店的所有区域都非常干净，工作人员都是年轻人，非常细心和友好。我一定会回来的！
IHG Staybridge Colony 令人失望
夜班员工非常粗鲁，去买零食等，实际收费高于标价。最后，欢乐时光晚餐是土豆泥和西兰花，早餐也好不到哪里去。第一个房间有烟味，不得不换房间。
我一直住在 Stay Bridge，这次真是太令人失望了。
早餐可加入多種水果搭配，喜歡水果的好選擇。
Bads:
In my room . Sleeper couch was ripped . Refrigerator kept making ticking noice . Bathroom flush was slow . Garage disposal was not working properly . I think overall property needs attention to details and some upgrades
Goods:
Breakfast is very good at this property . Staff is friendly .
Our AC unit did not work & was blowing warm air. From desk was notified and we were thanked
there was a smell coming from the room and the sink in the kitchen needed repairs. The rest of the room was great, service was great and breakfast was great
There was excessive mold on the AC output, the AC intake was excessively dirty and dusty, stains on bedding, dirty toilet, and a bug in the nightstand. Asked for a refund but was told no because I had been there longer than one hour, it had been two. Ended up walking out on a two night reservation due to feeling unsafe and unclean. Finally got a refund for the second night after several rounds with hotel and *******.
Door was open at arrival, looked like room had not been cleaned in some areas. Pool was nothing like the pictures on the website.
Our room wasn’t cleaned properly, restroom floor was dirty as well as the restroom door handle it was sticky. Towels had hairs stuck on them. Elevator felt like an oven, it was super hot.