The hotel looked charming from th outside. Inside The floors were so uneven it was hard to walk thru the hotel an rooms. The ceiling in the bath was so slanty kept on hitting my head. There were so many extension cords in the room it looked like a fire hazard. The bar was on the main floor below the rooms. Heard the noise past 2am. I sent the Hotel Mgr a text explaining my ordeal. It went unanswered or acknowledged.
2.0分
其他
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We lived nearby for over 40 years and ate at the Inn several times with good memories. Coming back from out of state for a local charity event we thought it would be fun to stay over at the Inn even though the room price was higher than other options. We were put in a "Cottage" on the grounds that was the equivalent of a cheap motel room. Out of date, poorly kept up (see photos) and highly perfumed to hide whatever needed olfactory improvement. Also we arrived a night and the light outside the room was not working so we needed cell phones to find the door lock. We notified the front desk and were told they would "try" to have it fixed, which did not happen by the time we left two days later. Once inside we found the in-room dehumidifier (at first in all our hotel stays"" was full and needed to be emptied. The beds were fine, and in general the room was OK, but since we stayed two nights we expected the room to be made with fresh towels, etc. but no service during the entire stay. On the positive side we had dinner in the restaurant on the second (Saturday) night and the food and service were excellent!
3.0分
家庭亲子
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Nice restaurant in a very pretty historic inn in the very cute town of Stony Brook. The food is essentially pub food but it’s quite good. The service is very friendly and the biz of locals made it a very enjoyable evening. I had a simply prepared halibut that was a very generous portion, a really good cut of fish and it was prepared perfectly.
1.0分
朋友出游
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I find the person at the front desk unprofessional and rude! She would not accommodate my friends in anyway.. I was so embarrassed. Nobody was staying at this place and they wouldn’t upgrade them. She needs help in working in hospitality.. if you can’t be nice and accommodate your guests do not do this as your job.
1.0分
家庭亲子
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VERY poor communications as we asked multiple times for an early (1:30pm) check in. Received the standard “our check in is 3pm.” Absolutely unwilling to, at least, suggest that this property would be open to an early arrival. After that, we requested to leave our overnight luggage in their lobby as we were scheduled to attend an affair nearby for the afternoon. Their response, again standard, “we cannot be responsible for luggage and we do not have any room to hold your bags”. Poor and impersonal front desk and a horrible room up in the ATTIC! I’m a short man and using the toilet, standing up, my head hit the sloping wall of the overhead roof! $291 for a one night stay? On top of it all, couldn’t get to sleep because the Inn had a wedding RIGHT BELOW OUR ROOM! Did they tell us…NO. Did they KNOW that evening had a wedding scheduled…YES! This Hotel owes us, at least, a $150 refund! NOT a credit for a future stay…a REFUND! They have been notified, both by their “customer satisfaction” e-mail survey. Absolutely crickets with no response.
5.0分
其他
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My wife and I had a very enjoyable stay in Brewster Cottage #16. The location was within walking distance to shops and restaurants with many other restaurants within driving distance. The front room and bedroom were spacious, comfortable, and clean. The king sized bed was very comfortable with extra pillows. The bathroom had modern fixtures, roomy, and clean. There was a gas fireplace in the bedroom and a large screen tv with a very good channel selection. The WiFi internet was high bandwidth.
1.0分
独自旅行
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We reluctantly booked this room for a friend as the reviews are so awful but we thought, “how bad can it really be?” Bad! It really is as dreadful as the other reviews decry. The worst part is not the old furniture and sorely in need of updating bathrooms, the worst part was the customer service or lack of any interest in providing customer service. No customer service coupled with a bad attitude. Never again will we book guests here.
2.0分
情侣出游
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Stayed in the Townsend Cottage room 22, for one weeknight at $233 including taxes. Let’s start with good: incredible location, clean, spacious room, parking right outside, nice to have a coffeemaker in the room. But…the bad: what a dump. The toilet paper holder was broken. The wall mounted hair dryer was sitting on the bathroom sink. The curtain rod hanger tore off the wall when I pulled the curtain closed. The ac did not sufficiently cool off the room. Rooms do not look like the photos, decorated in bare minimum. No bottled water, no free breakfast, advertised discounts for the shops but did not offer when I checked in. No place to securely stow your bags if you checked in early, and the front desk was reluctant to let us check in early when the hotel was obviously not crowded, although she did eventually let us check in early which was nice. Also, cottage is a misnomer. You don’t get your own little house, the building is shared with at least another 2-3 rooms next to or around you. Maybe the rooms in the main inn are nicer, they definitely are less expensive. Would not stay in the cottages again, waste of money. Not sure if would stay here again if it wasn’t for the location. A shame, but it appears the inn has a monopoly on accommodations in that area, so I don’t think they would improve amenities or services.
旅馆坐落在如此迷人和美丽的地区，潜力巨大，但我对这次住宿感到非常失望。尽管我的小屋大小合适，超级宽敞，面朝码头 - 非常漂亮，但我还是有一些主要的问题。以下是其中一些问题：（1）床单有污渍；（2）电视和电话无法使用 - 无法与前台沟通；（3）发霉的浴帘；（4）空调失灵；（5）入住流程不理想 - 没有提供任何关于旅馆、营业时间和其他设施的信息；（6）前台没有 24/7 全天候服务（尽管网上说他们 24/7 全天候开放）。总的来说，我必须说这次住宿不值这个价（我花了 445 多美元住了两晚，而我本来可以用一半的价格住在附近的酒店）。
The hotel looked charming from th outside. Inside The floors were so uneven it was hard to walk thru the hotel an rooms. The ceiling in the bath was so slanty kept on hitting my head. There were so many extension cords in the room it looked like a fire hazard. The bar was on the main floor below the rooms. Heard the noise past 2am. I sent the Hotel Mgr a text explaining my ordeal. It went unanswered or acknowledged.
We lived nearby for over 40 years and ate at the Inn several times with good memories. Coming back from out of state for a local charity event we thought it would be fun to stay over at the Inn even though the room price was higher than other options. We were put in a "Cottage" on the grounds that was the equivalent of a cheap motel room. Out of date, poorly kept up (see photos) and highly perfumed to hide whatever needed olfactory improvement. Also we arrived a night and the light outside the room was not working so we needed cell phones to find the door lock. We notified the front desk and were told they would "try" to have it fixed, which did not happen by the time we left two days later. Once inside we found the in-room dehumidifier (at first in all our hotel stays"" was full and needed to be emptied. The beds were fine, and in general the room was OK, but since we stayed two nights we expected the room to be made with fresh towels, etc. but no service during the entire stay. On the positive side we had dinner in the restaurant on the second (Saturday) night and the food and service were excellent!
Nice restaurant in a very pretty historic inn in the very cute town of Stony Brook. The food is essentially pub food but it’s quite good. The service is very friendly and the biz of locals made it a very enjoyable evening. I had a simply prepared halibut that was a very generous portion, a really good cut of fish and it was prepared perfectly.
I find the person at the front desk unprofessional and rude! She would not accommodate my friends in anyway.. I was so embarrassed. Nobody was staying at this place and they wouldn’t upgrade them. She needs help in working in hospitality.. if you can’t be nice and accommodate your guests do not do this as your job.
VERY poor communications as we asked multiple times for an early (1:30pm) check in. Received the standard “our check in is 3pm.” Absolutely unwilling to, at least, suggest that this property would be open to an early arrival. After that, we requested to leave our overnight luggage in their lobby as we were scheduled to attend an affair nearby for the afternoon. Their response, again standard, “we cannot be responsible for luggage and we do not have any room to hold your bags”. Poor and impersonal front desk and a horrible room up in the ATTIC! I’m a short man and using the toilet, standing up, my head hit the sloping wall of the overhead roof! $291 for a one night stay? On top of it all, couldn’t get to sleep because the Inn had a wedding RIGHT BELOW OUR ROOM! Did they tell us…NO. Did they KNOW that evening had a wedding scheduled…YES! This Hotel owes us, at least, a $150 refund! NOT a credit for a future stay…a REFUND! They have been notified, both by their “customer satisfaction” e-mail survey. Absolutely crickets with no response.
My wife and I had a very enjoyable stay in Brewster Cottage #16. The location was within walking distance to shops and restaurants with many other restaurants within driving distance. The front room and bedroom were spacious, comfortable, and clean. The king sized bed was very comfortable with extra pillows. The bathroom had modern fixtures, roomy, and clean. There was a gas fireplace in the bedroom and a large screen tv with a very good channel selection. The WiFi internet was high bandwidth.
We reluctantly booked this room for a friend as the reviews are so awful but we thought, “how bad can it really be?” Bad! It really is as dreadful as the other reviews decry. The worst part is not the old furniture and sorely in need of updating bathrooms, the worst part was the customer service or lack of any interest in providing customer service. No customer service coupled with a bad attitude. Never again will we book guests here.
Stayed in the Townsend Cottage room 22, for one weeknight at $233 including taxes. Let’s start with good: incredible location, clean, spacious room, parking right outside, nice to have a coffeemaker in the room. But…the bad: what a dump. The toilet paper holder was broken. The wall mounted hair dryer was sitting on the bathroom sink. The curtain rod hanger tore off the wall when I pulled the curtain closed. The ac did not sufficiently cool off the room. Rooms do not look like the photos, decorated in bare minimum. No bottled water, no free breakfast, advertised discounts for the shops but did not offer when I checked in. No place to securely stow your bags if you checked in early, and the front desk was reluctant to let us check in early when the hotel was obviously not crowded, although she did eventually let us check in early which was nice. Also, cottage is a misnomer. You don’t get your own little house, the building is shared with at least another 2-3 rooms next to or around you. Maybe the rooms in the main inn are nicer, they definitely are less expensive. Would not stay in the cottages again, waste of money. Not sure if would stay here again if it wasn’t for the location. A shame, but it appears the inn has a monopoly on accommodations in that area, so I don’t think they would improve amenities or services.