酒店回复: hank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your check-in and the condition of the room upon arrival. Your expectations were completely reasonable specially after booking in advance and arriving well after the stated check-in time and we regret that we did not meet them.We understand how frustrating it must have been to wait for a room and then find it not properly cleaned. This is far from the standard we aim to uphold. Please know that we are reviewing our housekeeping and front desk procedures to ensure this does not happen again.While we're grateful you chose to stay with us and appreciate your patience, we’d like the opportunity to make this right. If you're open to it, Thank you again for your feedback—it helps us do better.Warm regards,
酒店回复: Charlie,We take all reviews seriously, whether positive or negative, and always aim to provide a clean, comfortable, and welcoming environment for our guests.We want to clarify that our property is indeed a Holiday Inn Express and Suites, operating under IHG standards, and all our room types and amenities are clearly described in our listings. Our suites vary in size, and the square footage advertised includes the full suite space. While we do have a single elevator and ice machine, these are noted in our amenities prior to booking.As for your concerns regarding towels and cleanliness, we wish you had informed our front desk during your stay—we would have been happy to provide extra towels and address any issues promptly.Regarding interactions with staff, we strive to be respectful and responsive to all guests. the person u mentioned, He was third party technician assiting few remolding things on your arrival day. If there was a miscommunication or if you felt otherwise. We are continually working to improve, and we value all feedback in helping us do so.We wish you the best in your future travels.Sincerely,
5.0分
其他
原文
翻译提供方：Google
酒店员工、设施和房间都非常棒！！！
无论商务还是休闲，我都强烈推荐这里。食物和服务都A+！！！
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酒店回复: Dear Edin, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff, property, and room to be excellent. It’s especially rewarding to know you enjoyed our food and service. We truly appreciate your recommendation and look forward to welcoming you back to Holiday Inn Express for your next business trip or leisure visit!
2.0分
商务出差
原文
翻译提供方：Google
入住手续办理非常慢……需要培训店员。电梯很慢……早餐没有标准尺寸的盘子和餐巾。早餐每天都一样
5.0分
其他
Staff was very nice, very clean hotel, nice hotel, great location middle of everything. Super nice and friendly.
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酒店回复: Thank you for your 5-star review! We’re so glad to hear you had a great stay with us at Holiday Inn Express Bethlehem, GA. Our team takes pride in providing clean, comfortable rooms and friendly service, and your feedback lets us know we’re on the right track.We truly appreciate your support and look forward to welcoming you back soon!
5.0分
其他
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We only stayed 1 night but I was very impressed. The staff was very friendly and accommodating. The room was very clean, nice modern decor, bathroom had great lighting and the bed was very comfortable (both mattress and linens). Breakfast had several options from cold/hot cereals, eggs, sausage, bacon, omelets, different selections of breads and pastries and juices. There wasn't a waffle maker, instead they had a pancake maker. We were not impressed with the quality of the pancakes and we heard other people in the dining area complaining about the pancakes as well. That would be my only recommendation, is that they switch that machine out for a waffle maker. I would highly recommend this hotel.
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酒店回复: Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that you were impressed with our friendly and accommodating staff, clean and comfortable rooms, and the variety offered at breakfast.We also appreciate your constructive feedback regarding the pancake machine. Your suggestion to consider a waffle maker has been shared with our team for review, as we continually strive to enhance our breakfast experience.We truly appreciate your recommendation and hope to welcome you back to Holiday Inn Express for another enjoyable stay soon!
4.0分
其他
I immediately told the front desk lady that the wall phone charger was broken and she wrote it on some ledger. It was never fixed.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that the wall phone charger in your room was not repaired during your stay despite being reported. Your comments have been shared with our maintenance team to ensure this issue is addressed promptly. We appreciate you bringing it to our attention and hope to have the opportunity to provide you with a better experience on your next visit.
5.0分
商务出差
Everything is good except the stand shower. The baseboard is dirty like not scrubs clean or it could be molding.
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酒店回复: Dear Mr Yang, Thank you for sharing your feedback. We’re happy to hear you had a good overall experience, but we sincerely apologize for the condition of the shower area. Cleanliness is a top priority for us, and your comment has been shared with our housekeeping and maintenance teams to ensure the issue with the shower baseboard is thoroughly addressed. We appreciate you bringing this to our attention and hope to have the opportunity to serve you even better during your next stay.
3.0分
其他
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Definitely not a good nights sleep
My room was 318 and apparently was next-door to a room which housed security equipment. This equipment admitted mechanical noise randomly throughout the night. I had a terrible night sleep because of that. If I had known, I would have asked for a room farther away. The front desk person at checkout said it was the PBX room. She said she was sorry because it does make this mechanical noise similar to an air conditioner turning on. And it makes that noise every 3 to 5 minutes. I tried everything possible from earplugs to putting my head under a pillow. Other than that, that was extremely soft to the point of being uncomfortable. The mattress pad was such poor quality that the stuffing had balled up. And one of the beds sheets were very pilly. The pillows were very uncomfortable. I would not recommend this hotel. It was, however very clean and well situated to the needs I had in the area.
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酒店回复: DearGena,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disturbance you experienced from the PBX room and the discomfort with your bedding. We understand how important a good night’s rest is, and it’s disappointing to know we fell short of your expectations.Your comments have been shared with our maintenance and housekeeping teams to address the noise issue from the PBX equipment and review the bedding quality in all guest rooms to ensure they meet our standards.We’re glad to hear you found the hotel clean and conveniently located, and we truly appreciate you bringing these matters to our attention so we can improve. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and restful stay in the future.
5.0分
情侣出游
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The location itself was great!
Nearby to EVERYTHING you'd need access to.
*The only downside is NOT the fault of the hotel. There is ongoing construction in the vicinity which was a bit annoying.*
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酒店回复: Bradley,Thank you for sharing your feedback! We’re glad to hear you enjoyed our convenient location and easy access to nearby shops and restaurants. We understand that the nearby construction can be a bit disruptive and appreciate your patience as the area continues to improve. We truly value your understanding and hope to welcome you back soon for an even better experience once the construction is completed.
我们一周前就在网上付款预订了房间，邮件里说下午3点可以入住。结果我们下午4:45才入住，结果等了30多分钟才有房间。房间不干净，但我们还是选了他们唯一空着的房间，因为我们要打扫干净，然后去参加活动。
检查一下空气过滤器
这家酒店楼上和账单上都说是智选假日酒店，但里面却写着6号汽车旅馆！只有一部电梯，只有一台制冰机。房间只能住四个成人，却只有两套毛巾。我订了一间套房，广告上说是300平方英尺，结果房间只有300平方英尺！空气过滤器很脏！老板和老板娘都在现场。他极其粗鲁！根本不理我，只会把我的问题的答案告诉他的员工。他会坐在沙发上，看着人们排队办理入住。在拥挤的大堂里用免提电话大声说话。我还是带着我的生意和钱去另一家酒店吧。
酒店员工、设施和房间都非常棒！！！
无论商务还是休闲，我都强烈推荐这里。食物和服务都A+！！！
入住手续办理非常慢……需要培训店员。电梯很慢……早餐没有标准尺寸的盘子和餐巾。早餐每天都一样
Staff was very nice, very clean hotel, nice hotel, great location middle of everything. Super nice and friendly.
We only stayed 1 night but I was very impressed. The staff was very friendly and accommodating. The room was very clean, nice modern decor, bathroom had great lighting and the bed was very comfortable (both mattress and linens). Breakfast had several options from cold/hot cereals, eggs, sausage, bacon, omelets, different selections of breads and pastries and juices. There wasn't a waffle maker, instead they had a pancake maker. We were not impressed with the quality of the pancakes and we heard other people in the dining area complaining about the pancakes as well. That would be my only recommendation, is that they switch that machine out for a waffle maker. I would highly recommend this hotel.
I immediately told the front desk lady that the wall phone charger was broken and she wrote it on some ledger. It was never fixed.
Everything is good except the stand shower. The baseboard is dirty like not scrubs clean or it could be molding.
Definitely not a good nights sleep
My room was 318 and apparently was next-door to a room which housed security equipment. This equipment admitted mechanical noise randomly throughout the night. I had a terrible night sleep because of that. If I had known, I would have asked for a room farther away. The front desk person at checkout said it was the PBX room. She said she was sorry because it does make this mechanical noise similar to an air conditioner turning on. And it makes that noise every 3 to 5 minutes. I tried everything possible from earplugs to putting my head under a pillow. Other than that, that was extremely soft to the point of being uncomfortable. The mattress pad was such poor quality that the stuffing had balled up. And one of the beds sheets were very pilly. The pillows were very uncomfortable. I would not recommend this hotel. It was, however very clean and well situated to the needs I had in the area.
The location itself was great!
Nearby to EVERYTHING you'd need access to.
*The only downside is NOT the fault of the hotel. There is ongoing construction in the vicinity which was a bit annoying.*