Went to check in after driving for 14 hours…they said they didn’t have a room for the 3 of us and that someone was supposed to check out that day but they decided to stay. They offered us a room with a cot…I asked if they had my reservation and they said yes….i was furious..room was not clean…no towels or bedding…since nothing else was available I stayed….never again!
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酒店回复: Dear Jason,Thank you for your feedback regarding Love Hotels Voyageur by OYO at International Falls MN. We apologize for the reservation and cleanliness issues and will share your comments with our team for improvement.Warm regards,EvaLove Hotels Voyageur by OYO at International Falls MN
5.0分
家庭亲子
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Super simple room to stay a night on our way to northern Ontario to fish. Quiet area. Not for spouses with higher expectations. Inexpensive and checks the boxes for a simple place to stay.
3.0分
朋友出游
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The motel is old and the room air conditioner did not keep the room cool. I had to ask for soap and a glass for water. Very dingy and dark. I only needed one night so it was good enough for that.
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酒店回复: Dear William,Thank you for your feedback. We’re sorry to hear about the issues you experienced with the air conditioning, amenities, and overall condition of the room. Your comments are important, and we will work on improvements to provide a better experience for future guests.Sincerely,Love Hotels Voyageur by OYO at International Falls MN Team
1.0分
朋友出游
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Had to ask for towels, wash cloths and toilet paper. The internet/ Wi-Fi did not work. The property was poorly maintained and the staff were poorly trained.
Will NEVER stay there again!
1.0分
朋友出游
The internet was down, so no credit card charges and they don't except cash. The room was extremely small and had only 1 hand towel for 4 people.
1.0分
家庭亲子
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Rooms weren't available at check in and when I tried to get a refund the hotel reported us as a no show. Then they changed their story to us using 1 of the 2 rooms booked. Annoying and terrible service.
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酒店回复: Dear Amirah,We sincerely apologize for the inconvenience you experienced during check-in and with your booking. Your feedback is important to us, and we regret the confusion and poor service you encountered. We are looking into this matter to ensure it does not happen again. Thank you for bringing this to our attention.Best regards,RosyTeam Love Hotels Voyageur by OYO
2.0分
家庭亲子
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The price was good. The clerk on staff was okay but the situation he had to manage was really sad with very little to work with. The place was really rundown and in need of maintenance.
1.0分
情侣出游
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This hotel is very very dated, old beds, old bed spreads, stained sheets. At check in, the person said they didn’t have towels or soaps (only hand lotions) He eventually gave us some flimsy clean towels. We paid $85 for the night, which I think is overpriced for what were provided.
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酒店回复: Dear Ing,Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. Your comments about the condition of the room and amenities have been shared with our team to address and improve.Sincerely,EvaLove Hotels Voyageur by OYO at International Falls MN
2.0分
朋友出游
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While the property looked ok from the outside, the inside was very dated. The air and TV in our room didn't work. There were no towels in the room and hot water was spotty at best. In spite of all this, the young man who was working the counter was extremely attentive and worked within his means to make things right. On the plus side, the room was very clean, however very dated.
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酒店回复: Dear Vincent,Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay. We sincerely apologize for the inconveniences with the air conditioning, TV, towels, and hot water. These are certainly not the standards we aim for, and your comments will help us address these concerns.We’re glad to hear that our team member was attentive and did his best to make things right. We appreciate your understanding and your kind words about the cleanliness of the room. We will continue working to improve and ensure a more comfortable experience for our future guests.We hope to have the opportunity to welcome you again under better circumstances.Best regards,The Love Hotels Voyageur by OYO Team
3.0分
商务出差
Pizza rolls and chips were in my room when I checked in and we aren’t sure if it was cleaned. The outside door was locked and couldn’t get it opened
Totally disgusted!
Went to check in after driving for 14 hours…they said they didn’t have a room for the 3 of us and that someone was supposed to check out that day but they decided to stay. They offered us a room with a cot…I asked if they had my reservation and they said yes….i was furious..room was not clean…no towels or bedding…since nothing else was available I stayed….never again!
Super simple room to stay a night on our way to northern Ontario to fish. Quiet area. Not for spouses with higher expectations. Inexpensive and checks the boxes for a simple place to stay.
The motel is old and the room air conditioner did not keep the room cool. I had to ask for soap and a glass for water. Very dingy and dark. I only needed one night so it was good enough for that.
Had to ask for towels, wash cloths and toilet paper. The internet/ Wi-Fi did not work. The property was poorly maintained and the staff were poorly trained.
Will NEVER stay there again!
The internet was down, so no credit card charges and they don't except cash. The room was extremely small and had only 1 hand towel for 4 people.
Rooms weren't available at check in and when I tried to get a refund the hotel reported us as a no show. Then they changed their story to us using 1 of the 2 rooms booked. Annoying and terrible service.
The price was good. The clerk on staff was okay but the situation he had to manage was really sad with very little to work with. The place was really rundown and in need of maintenance.
This hotel is very very dated, old beds, old bed spreads, stained sheets. At check in, the person said they didn’t have towels or soaps (only hand lotions) He eventually gave us some flimsy clean towels. We paid $85 for the night, which I think is overpriced for what were provided.
While the property looked ok from the outside, the inside was very dated. The air and TV in our room didn't work. There were no towels in the room and hot water was spotty at best. In spite of all this, the young man who was working the counter was extremely attentive and worked within his means to make things right. On the plus side, the room was very clean, however very dated.
Pizza rolls and chips were in my room when I checked in and we aren’t sure if it was cleaned. The outside door was locked and couldn’t get it opened