酒店回复: Dear Pamela,Thank you for sharing your feedback. Please accept our apology for the cleanliness and maintenance concerns you encountered. We are also sorry for the behavior of our associates, which certainly doesn't reflect the level of service we strive to provide. We take your comments seriously and will address these issues with the team to improve the guest service. We also regret hearing about the flag's condition, and we'll take the necessary steps to handle it properly moving forward. Thank you again for bringing these matters to our attention, and we genuinely hope you'll consider giving us another chance to make things right.In the Spirit of Hospitality,Amos DavisGeneral Manager
酒店回复: Dear Marlin,Thank you for staying at Home2 Suites Abilene Southwest and for the excellent rating. We are thrilled to read you had a flawless stay and how much you enjoyed our stunning property. We celebrate reviews like yours, as our goal is to ensure a memorable experience for every guest. It was our pleasure to host you, and we hope to accommodate you again soon.In the Spirit of Hospitality,Gideon HillGeneral Manager
5.0分
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翻译提供方：Google
最好的最好的
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酒店回复: Dear Alexis,What an honor to have the title of the best hotel you have stayed in! We are thrilled to read that you felt so at home with us and that our great location was perfect for visiting during your stay. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. Thank you for allowing us to host your recent visit to our city. On behalf of all of us at Home2 Suites Abilene Southwest, we look forward to you joining us again soon!In the Spirit of Hospitality,Gideon HillGeneral Manager
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The hotel is new and everything was in great condition and very clean. The bed and pillows were very comfortable and the bathroom was nice. It was quiet in our hall. Overall, it was excellent and we enjoyed our stay very much.
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酒店回复: Dear Paul,Thank you for the wonderful feedback! We are so glad to hear you had a quiet, comfortable stay at Home2 Suites Abilene Southwest and that everything met your expectations. It's great to know you enjoyed the clean, well-kept surroundings and felt at home in your room. We look forward to welcoming you back for another excellent stay!In the Spirit of Hospitality,Gideon HillGeneral Manager
5.0分
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We like having a kitchenette with full fridge, sink and microwave. The one bedroom was like an apartment (but the two sliding doors to the bathroom was undesirable) . Staff was very friendly. Breakfast was lacking. No hotel bar, but Hilton Garden Inn is nearby so we went to that bar. Very pet friendly.
Our overall stay was pleasant.
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酒店回复: Dear Guest, Thank you for sharing a review of Home2 Suites Abilene Southwest. We are pleased to know that our accommodations provided you with comfort and convenience during your stay. It’s wonderful that our team left a positive impression, and we appreciate your observations about areas where enhancements could be made. Your insights are valuable as we continue to work on creating an even better experience for all our guests. It was lovely hosting you.We look forward to welcoming you back on your next visit.In the Spirit of Hospitality,Gideon HillGeneral Manager
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Everything was perfect! The staff was very friendly, welcoming, and kind. The room was immaculate. Loved the entire experience!
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酒店回复: Dear Jessica,Thank you for choosing Home2 Suites Abilene Southwest and for your fantastic review. We are delighted to hear you appreciated our well-kept hotel. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Our housekeeping team works diligently to ensure everything is spotless, and it means a great deal to us that our valued guests recognize their hard work like you. We look forward to welcoming you back soon.In the Spirit of Hospitality,Gideon HillGeneral Manager
好玩有趣，一切都很完美，每次入住都从不让人失望。
我需要的一切都很好。
很棒的酒店。我和妻子过去三年都住在这里。早晨的咖啡很棒，前台工作人员也很友好。不过，我们大多数时候都不太喜欢这里的早餐，原因各不相同。但这没什么大不了的，我们经常去附近的IHOP。我会向我认识的每个人推荐这家酒店。
真丢脸。
马桶边缘内粘有粪便。
微波炉盘子很脏。
没有使用百叶窗或淋浴的说明。
百叶窗不能正常工作。
当我在退房前告诉前台时，他们似乎并不关心。
当我走过杂乱的大厅时，我听到工作人员抱怨我提出投诉。
我走路时没有人和我说话，我悲伤地摇了摇头。
更重要的是，这家酒店滥用了星条旗。
在恶劣的天气里，它被撕毁并遗弃了。
这清楚地表明希尔顿缺乏自豪感或荣誉感。
我不建议住在这里，因为令人痛苦。
由于不可预见的情况，我们需要将预订从一张特大床改为两张床。我们被告知，由于我们是通过 ******* 预订的，他们无法接受这一更改。我确实支付了额外的取消保险费，但它在前一天到期了。我通常不会更改我的预订，并且愿意支付任何差额。这只是您在预订酒店住宿时需要考虑的事情。钱损失了！
无可挑剔，气味非常好
最好的最好的
The hotel is new and everything was in great condition and very clean. The bed and pillows were very comfortable and the bathroom was nice. It was quiet in our hall. Overall, it was excellent and we enjoyed our stay very much.
We like having a kitchenette with full fridge, sink and microwave. The one bedroom was like an apartment (but the two sliding doors to the bathroom was undesirable) . Staff was very friendly. Breakfast was lacking. No hotel bar, but Hilton Garden Inn is nearby so we went to that bar. Very pet friendly.
Our overall stay was pleasant.
Everything was perfect! The staff was very friendly, welcoming, and kind. The room was immaculate. Loved the entire experience!