酒店回复: Hi, Casiopia! Thank you so much for taking the time to leave us a detailed review of your stay! I am glad to hear that you enjoyed the layout of our suites and location of our property. I am sorry to hear that housekeeping wasn't up to our usual standards and that parking was difficult - we do have overflow parking on the street and next-door at Jimmy Johns for future reference! We hope to see you again soon!
4.0分
情侣出游
原文
翻译提供方：Google
住宿本身还可以，附近有一些餐饮选择，或者开车的话，有停车位
展开
酒店回复: Thank you for staying with us and taking the time to leave us some feeedback!
4.0分
其他
原文
翻译提供方：Google
酒店很新，一切都很好。
展开
酒店回复: Thank you for the positive feedback! How can we make your next visit a 10/10?
5.0分
其他
展开
Room and common areas were clean and comfortable. Newer hotel in Downtown in a big city so it's a bit rough and noisy around the hotel. Very friendly and attentive staff.
展开
酒店回复: Thank you so much for the awesome review! We're so glad you found our hotel to be clean and our staff to be friendly. We hope to see you again soon!
5.0分
其他
展开
The room was clean and the king bed was very comfortable. Great nights sleep. I liked having the night light in the bathroom. Liked having the kitchenette. Will definitely stay again!
展开
酒店回复: Thank you so much for the fantastic review! We're so glad to hear that you got a good night's sleep and enjoyed the kitchenette in your suite. Come back soon!
5.0分
其他
Went for a Jags game. Service was great parking felt safe. Easy to get to restaurants and the game.
展开
酒店回复: Thank you so much for the fantastic review! We're thrilled to hear that you enjoyed your stay with us for the Jags game! Come back and see us again soon!
5.0分
其他
Great breakfast every morning and a nice little sports bar off the lobby. Close to downtown and the river. The room was clean and the staff was very friendly.
展开
酒店回复: Thank you for an amazing review! We're so glad you enjoyed our complimentary breakfast, onsite sports bar, our staff and your suite! Come back soon!
4.0分
情侣出游
展开
Staff member: I arrived a little early was told I couldn't check in till 3. I walked outside then came in to wait in the lobby when I returned the white male at the front desk was checking in another white male who had arrived early. I said I thought check in wasn't till 3? We was looking crazy because he knew he was caught, then said I got you ready only after being caught checking in another guest. Not cool, and not hospitality like. All guess should be treated the same regardless of color.
展开
酒店回复: Thank you for bringing this matter to our attention. I sincerely apologize for the situation you encountered during your check-in process. I understand how frustrating it must have been to feel like there was unequal treatment, and that’s certainly not the level of service we aim to provide.We strive to treat all of our guests with the utmost respect, fairness, and professionalism, regardless of any factors. I truly regret that your experience fell short of this standard.I want to assure you that I’ll be addressing this issue with our front desk team to ensure that we are consistent in our service and that all guests are treated equally, without exception. Your feedback is invaluable in helping us improve, and I’m grateful for you taking the time to share it.Please let me know if there’s anything else I can do to make your stay more comfortable or to regain your trust. We appreciate you choosing to stay with us, and I hope you’ll allow us the opportunity to provide you with a more seamless and enjoyable experience going forward.Sincerely,Jamar LymanHome2Suites - Management
5.0分
其他
展开
Jacksonville Gem
This was our second trip to Jacksonville and our 2nd stay at Home2 Suites. It's centrally located downtown and has easy access to any day trips you have planned. We'll be staying here again on our 3rd trip.
The only thing that bothered me was that the decaf coffee and regular coffee machines in the lobby were never hot. I
展开
酒店回复: Thank you so much for a fantastic review! We are thrilled to hear that you've enjoyed more than one stay with us and plan to come back! We will make sure the coffee is piping hot for the next one! Thank you for the feedback.
非常干净，安静，床很舒服，景色也很美，每个人都很友好，我们住得很愉快。
酒店位置便利，环境宜人。但是周六晚上停车是个问题。由于正在等待送货，物资短缺。没有客房服务，浴室有酸味，清洁不彻底。总体而言，空间宽敞，结构现代，温馨宜人。早餐有限，而且很干燥。但有早餐供应还是不错的。会再次入住。员工很友善。
住宿本身还可以，附近有一些餐饮选择，或者开车的话，有停车位
酒店很新，一切都很好。
Room and common areas were clean and comfortable. Newer hotel in Downtown in a big city so it's a bit rough and noisy around the hotel. Very friendly and attentive staff.
The room was clean and the king bed was very comfortable. Great nights sleep. I liked having the night light in the bathroom. Liked having the kitchenette. Will definitely stay again!
Went for a Jags game. Service was great parking felt safe. Easy to get to restaurants and the game.
Great breakfast every morning and a nice little sports bar off the lobby. Close to downtown and the river. The room was clean and the staff was very friendly.
Staff member: I arrived a little early was told I couldn't check in till 3. I walked outside then came in to wait in the lobby when I returned the white male at the front desk was checking in another white male who had arrived early. I said I thought check in wasn't till 3? We was looking crazy because he knew he was caught, then said I got you ready only after being caught checking in another guest. Not cool, and not hospitality like. All guess should be treated the same regardless of color.
Jacksonville Gem
This was our second trip to Jacksonville and our 2nd stay at Home2 Suites. It's centrally located downtown and has easy access to any day trips you have planned. We'll be staying here again on our 3rd trip.
The only thing that bothered me was that the decaf coffee and regular coffee machines in the lobby were never hot. I