酒店回复: Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Respectfully, Home2 Suites
5.0分
其他
Beautiful and spacious room. Service was top notch. The bathroom was a bit tight with the door opening inward but everything else about the room was awesome.
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酒店回复: Thank you for the kind words! We’re glad you enjoyed the spacious room and top-notch service. We appreciate your note on the bathroom door and look forward to welcoming you back soon!
5.0分
其他
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Handicap room
We were in a handicapped room (because of my husband) which was wonderful but thought it was ironic that they would have such a low toilet. I’m only 5’2 and had rough time with my arthritic knees.
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酒店回复: Thank you for the feedback. We will monitor this going forward and take appropriate action.
4.0分
其他
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This hotel is very nice and clean. The room was a king suite. My son slept on the sleeper sofa and said he could feel the springs through the mattress. He was still able to sleep because he was exhausted, but wish the mattress was a little better. Breakfast was ok. The coffee was really good.
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酒店回复: Thank you for your kind words about our clean hotel and spacious king suite. We’re glad your son was able to rest, though we’re sorry to hear the sleeper sofa mattress wasn’t as comfortable as it should be. We’ll be sharing this feedback with our team as we review ways to improve guest comfort. It’s great to know you enjoyed the coffee at breakfast, and we appreciate your thoughtful feedback. We look forward to welcoming you back!
3.0分
商务出差
Pleasant stay, staff friendly, had problems with my door cards two days straight and breakfast was disappointing!!!
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酒店回复: Thank you for your feedback. We’re glad to hear our staff made you feel welcome, but we’re sorry for the inconvenience with your door keys and that breakfast didn’t meet your expectations. Your comments have been shared with our team so we can address these concerns and improve for future stays. We appreciate you letting us know and hope to provide a smoother experience next time.
3.0分
其他
Air conditioner not functioning properly water leaking all over floor hair in shower beds not comfortable terrible breakfast
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酒店回复: Thank you for your feedback, and I sincerely apologize for the disappointing experience. The issues you mentioned from the leaking A/C and hair in the shower to the comfort of the beds and breakfast quality are far from the standards we aim to provide. Your concerns have been shared with our maintenance, housekeeping, and breakfast teams for immediate review and correction. We truly appreciate you bringing this to our attention and hope for the opportunity to provide a much better experience in the future.
3.0分
家庭亲子
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The 1st night was peaceful but the 2nd night the couple in the room next to me were fighting. I went to the front desk to complain and nothing happened. About 15 minutes later the fighting continued. I called the front desk and the clerk came upstairs. He knocked on 1 door and the person stated it was the room next door. Of course the people fighting heard the clerk talking to the other room so when he knocked on their door they said everything was okay. Worthless, security should have came upstairs and listened and then confronted the occupants. No use complaining when nothing is done. In hi dsight I should have called 911 and let the police handle it.
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酒店回复: Thank you for taking the time to share your experience. I understand how frustrating the second night must have been, particularly when you were looking forward to a peaceful stay. When the initial complaints were brought to our attention by your husband, I regret the abrupt phone call and the later vocal demands for a refund may have complicated the situation rather than helped resolve it. I’m sorry our response didn’t meet your expectations, as our hotel is typically a quiet, upscale environment where such incidents are rare where security presence is not necessary. That said, your feedback is very appreciated, and we will evaluate our handling of similar situations in the future.
3.0分
朋友出游
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Very clean , staff friendly. My friend and I stayed a few nights as a girls getaway from kids etc. we asked for a room away from kids/ noise if possible as we wanted to rest. The first morning maintenance was pounding on our neighbors door around 740 am then our door 830 ish. Apparently there was a leak from one of our sinks going into room below. Then the second am around 7 am you could hear people running or stomping on the floors above us for over an hour.
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酒店回复: Thank you for your feedback, and I’m glad to hear you found the hotel clean and our team friendly. That said, I’m truly sorry your restful getaway was interrupted by early morning noise on both days. While our maintenance team needed to address a leak reported from the room below, we understand how disruptive that was especially after you requested a quiet space. We appreciate you sharing your experience so we can work to better manage noise disturbances in the future.
5.0分
家庭亲子
We had a large group of Hot Rod Power Tour cars and even with a little horse play in the parking lot. Everyone was cool with it.
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酒店回复: Thanks Jared. We're glad you enjoyed your stay as there were minimal complaints from guests on hot rods. Take care!
5.0分
家庭亲子
Judy was so kind at check-in and hospitable. The rooms are very spacious and clean. Very conveniently located.
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酒店回复: Thanks for the feedback Jontell. I will be sure to share this with Julie and we're so glad you enjoyed your stay.
方便的
Beautiful and spacious room. Service was top notch. The bathroom was a bit tight with the door opening inward but everything else about the room was awesome.
Handicap room
We were in a handicapped room (because of my husband) which was wonderful but thought it was ironic that they would have such a low toilet. I’m only 5’2 and had rough time with my arthritic knees.
This hotel is very nice and clean. The room was a king suite. My son slept on the sleeper sofa and said he could feel the springs through the mattress. He was still able to sleep because he was exhausted, but wish the mattress was a little better. Breakfast was ok. The coffee was really good.
Pleasant stay, staff friendly, had problems with my door cards two days straight and breakfast was disappointing!!!
Air conditioner not functioning properly water leaking all over floor hair in shower beds not comfortable terrible breakfast
The 1st night was peaceful but the 2nd night the couple in the room next to me were fighting. I went to the front desk to complain and nothing happened. About 15 minutes later the fighting continued. I called the front desk and the clerk came upstairs. He knocked on 1 door and the person stated it was the room next door. Of course the people fighting heard the clerk talking to the other room so when he knocked on their door they said everything was okay. Worthless, security should have came upstairs and listened and then confronted the occupants. No use complaining when nothing is done. In hi dsight I should have called 911 and let the police handle it.
Very clean , staff friendly. My friend and I stayed a few nights as a girls getaway from kids etc. we asked for a room away from kids/ noise if possible as we wanted to rest. The first morning maintenance was pounding on our neighbors door around 740 am then our door 830 ish. Apparently there was a leak from one of our sinks going into room below. Then the second am around 7 am you could hear people running or stomping on the floors above us for over an hour.
We had a large group of Hot Rod Power Tour cars and even with a little horse play in the parking lot. Everyone was cool with it.
Judy was so kind at check-in and hospitable. The rooms are very spacious and clean. Very conveniently located.