没有提供洗发水和沐浴露。当我在前台询问时，他们声称他们“订购”了洗发水和沐浴露，但不会发货。左侧镜子灯坏了，客房服务人员应该通知维修人员修理该灯。地板上有前一位住客留下的垃圾。入住三天，只提供 2 条毛巾。当我询问是否需要额外的毛巾时，我被告知客房服务人员会送来更多毛巾，但客房服务人员从未来过。206 号房间有窗户，但视野非常受阻。从窗户向外看到的只有带顶棚的门廊的房间。对这家酒店印象不佳，不会再来这家酒店或 Tru 品牌。
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酒店回复: Robert, we are so sorry to hear that you incurred so many inconsistencies during your stay. We strive to give our guests the best stay experience possible. We appreciate your feedback so that we can improve our property in the future.
酒店回复: Hey there, Anonymous. I would love to supply said mule to assist you with said door issue, but it seems as though I am fresh out of them. I am, however, sorry to hear that you did not enjoy your stay. Apologies about the soap dispensers, we are just getting around to rectifying that situation after a Hilton wide shortage of them. Please come back to see us again soon and I promise the Mule will be here for assistance and the soap dispensers will be flowing with product.
4.0分
其他
原文
翻译提供方：Google
一切都很好，很干净，但是房间里的气味有点难闻。
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酒店回复: Thank you so much for taking the time to leave a great review of your stay! We hope you come back to see us again soon.
2.0分
商务出差
原文
翻译提供方：Google
墙很薄。噪音太大，没怎么睡着。
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酒店回复: Tiffany, we are so very sorry to hear about the issues you incurred during your stay with us. We hate to hear that you did not enjoy yourself at our property. It seems as though we really dropped the ball with this one.
5.0分
家庭亲子
原文
翻译提供方：Google
完美的
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酒店回复: Grisel! Thank you for leaving a review! We are so glad to hear that you enjoyed your stay with us. Come back again soon!
3.0分
其他
The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.
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酒店回复: I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service and offerings through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.
5.0分
情侣出游
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Very quiet. Some areas needed a little bit of extra cleaning like the shower but overall it was good. Staff was friendly and fast with check-in. The road/parking area near the hotel/has station had some big holes. Overall I would stay here again.
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酒店回复: It is wonderful to hear you had a nice stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.
5.0分
其他
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Absolutely loved this hotel! What a great start to a vacation will definitely refer this hotel to friends and family. We were so impressed with every thing about TRU Hotel by Hilton. Staff was great as well.
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酒店回复: Thank you so much for taking a moment out of your day to shout out not only our hotel, but our staff as well! Come back to stay with us again soon!
5.0分
情侣出游
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This was our first stay at TRU and we were impressed. Our room was clean and well designed - no carpet was a plus - and the bed was comfortable. We were pretty close to the highway but soundproofing was great so we had a good night's sleep. The check-in and check-out staff were pleasant and helpful, breakfast had good protein choices. We will definitely search out TRU again when traveling.
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酒店回复: Thank you so much for leaving us a review of your stay. We are so pleased to see how much you enjoyed your time with us and we do hope you choose to stay with us again at a future date!
3.0分
其他
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This is very much a truck stop area. The hotel is in the same parking lot as a truck stop/gas station in an industrial area.
Didnt exactly feel super safe as there were ALWAYS tractor trailers around as well as extra people at all hours.
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酒店回复: Thank you for taking a moment to leave an honest review of your stay. Please feel free to reach out to us directly if you would like to speak on the matter further. We apologize for any inconvenience this may have caused you.
酒店缺乏基本必需品。
没有提供洗发水和沐浴露。当我在前台询问时，他们声称他们“订购”了洗发水和沐浴露，但不会发货。左侧镜子灯坏了，客房服务人员应该通知维修人员修理该灯。地板上有前一位住客留下的垃圾。入住三天，只提供 2 条毛巾。当我询问是否需要额外的毛巾时，我被告知客房服务人员会送来更多毛巾，但客房服务人员从未来过。206 号房间有窗户，但视野非常受阻。从窗户向外看到的只有带顶棚的门廊的房间。对这家酒店印象不佳，不会再来这家酒店或 Tru 品牌。
几个问题
肥皂和洗发水分配器在抵达时是空的。门关闭器特别坚固，如果没有骡子的帮助很难打开门。请调整，或提供骡子。
一切都很好，很干净，但是房间里的气味有点难闻。
墙很薄。噪音太大，没怎么睡着。
完美的
The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.
Very quiet. Some areas needed a little bit of extra cleaning like the shower but overall it was good. Staff was friendly and fast with check-in. The road/parking area near the hotel/has station had some big holes. Overall I would stay here again.
Absolutely loved this hotel! What a great start to a vacation will definitely refer this hotel to friends and family. We were so impressed with every thing about TRU Hotel by Hilton. Staff was great as well.
This was our first stay at TRU and we were impressed. Our room was clean and well designed - no carpet was a plus - and the bed was comfortable. We were pretty close to the highway but soundproofing was great so we had a good night's sleep. The check-in and check-out staff were pleasant and helpful, breakfast had good protein choices. We will definitely search out TRU again when traveling.
This is very much a truck stop area. The hotel is in the same parking lot as a truck stop/gas station in an industrial area.
Didnt exactly feel super safe as there were ALWAYS tractor trailers around as well as extra people at all hours.