没有提供洗发水和沐浴露。当我在前台询问时，他们声称他们“订购”了洗发水和沐浴露，但不会发货。左侧镜子灯坏了，客房服务人员应该通知维修人员修理该灯。地板上有前一位住客留下的垃圾。入住三天，只提供 2 条毛巾。当我询问是否需要额外的毛巾时，我被告知客房服务人员会送来更多毛巾，但客房服务人员从未来过。206 号房间有窗户，但视野非常受阻。从窗户向外看到的只有带顶棚的门廊的房间。对这家酒店印象不佳，不会再来这家酒店或 Tru 品牌。
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酒店回复: Robert, we are so sorry to hear that you incurred so many inconsistencies during your stay. We strive to give our guests the best stay experience possible. We appreciate your feedback so that we can improve our property in the future.
酒店回复: Hey there, Anonymous. I would love to supply said mule to assist you with said door issue, but it seems as though I am fresh out of them. I am, however, sorry to hear that you did not enjoy your stay. Apologies about the soap dispensers, we are just getting around to rectifying that situation after a Hilton wide shortage of them. Please come back to see us again soon and I promise the Mule will be here for assistance and the soap dispensers will be flowing with product.
4.0分
其他
原文
翻译提供方：Google
一切都很好，很干净，但是房间里的气味有点难闻。
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酒店回复: Thank you so much for taking the time to leave a great review of your stay! We hope you come back to see us again soon.
2.0分
商务出差
原文
翻译提供方：Google
墙很薄。噪音太大，没怎么睡着。
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酒店回复: Tiffany, we are so very sorry to hear about the issues you incurred during your stay with us. We hate to hear that you did not enjoy yourself at our property. It seems as though we really dropped the ball with this one.
5.0分
家庭亲子
原文
翻译提供方：Google
完美的
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酒店回复: Grisel! Thank you for leaving a review! We are so glad to hear that you enjoyed your stay with us. Come back again soon!
5.0分
朋友出游
The room was great and the staff were so friendly and helpful. The one itty-bitty issue was the blinds would not lower and it did make sleeping a challenge.
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酒店回复: Thank you for choosing us for your travels to Jacksonville! We are pleased to hear that you enjoyed our spacious rooms and attentive service, but we regret that our in-room facilities were not functioning properly. We value your feedback and appreciate you bringing this to our attention. We would love the opportunity to host you again soon for a flawless stay.
5.0分
家庭亲子
I’m pleased with the SOS and the helpfulness of the staff. Everything is clean and comfortable! Very cute aesthetic.
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酒店回复: It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review.
3.0分
其他
The room was fine, except that there was a musty smell in the bathroom.
The hallway and the elevators smelled like ****. Won’t be staying again.
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酒店回复: We apologize for the inconvenience caused for the smell in the bathroom, hallway and elevator. We will inform the manager about the situation
3.0分
其他
The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.
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酒店回复: I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service and offerings through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.
5.0分
其他
I did not have their breakfast but the entirety of my stay was amazing from the comfort to the cleanliness of my room and the friendliness of the staff.
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酒店回复: Thank you for taking the time to write a review. I’m pleased to learn that your stay was amazing. We appreciate your compliments and humbly request a return visit.
酒店缺乏基本必需品。
没有提供洗发水和沐浴露。当我在前台询问时，他们声称他们“订购”了洗发水和沐浴露，但不会发货。左侧镜子灯坏了，客房服务人员应该通知维修人员修理该灯。地板上有前一位住客留下的垃圾。入住三天，只提供 2 条毛巾。当我询问是否需要额外的毛巾时，我被告知客房服务人员会送来更多毛巾，但客房服务人员从未来过。206 号房间有窗户，但视野非常受阻。从窗户向外看到的只有带顶棚的门廊的房间。对这家酒店印象不佳，不会再来这家酒店或 Tru 品牌。
几个问题
肥皂和洗发水分配器在抵达时是空的。门关闭器特别坚固，如果没有骡子的帮助很难打开门。请调整，或提供骡子。
一切都很好，很干净，但是房间里的气味有点难闻。
墙很薄。噪音太大，没怎么睡着。
完美的
The room was great and the staff were so friendly and helpful. The one itty-bitty issue was the blinds would not lower and it did make sleeping a challenge.
I’m pleased with the SOS and the helpfulness of the staff. Everything is clean and comfortable! Very cute aesthetic.
The room was fine, except that there was a musty smell in the bathroom.
The hallway and the elevators smelled like ****. Won’t be staying again.
The hotel is next to a truck stop. Room was clean but very small, no coffee maker in the room. Shampoo and conditioner bottles were empty.
I did not have their breakfast but the entirety of my stay was amazing from the comfort to the cleanliness of my room and the friendliness of the staff.