An old Sheraton property won’t stay there again. A plus….staff are friendly. But … the whole place left us feeling gloomy and the vibe was a bit eerie. Somewhat depressing. Another plus…clean room and bed was comfy. Upon arrival ….We could NOT find our room. It took three tries and finally the young woman at the desk helped us locate our second floor room. The room had two entrances and the keycard wouldn’t work on the door closest to the elevator. The management needs to take a serious look at the signage for the property from the perspective of a weary traveler loaded up with bags and arriving at a new place. One microwave for the whole property. Decor is dark and lackluster.
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酒店回复: Thank you for taking the time to share your experience with us and apologize for falling short of your expectations. Our revised signage package has been ordered and appreciate your feedback. We appreciate your business, and we do have kitchenette rooms that come stocked with Microwaves and full-sized refrigerators. These rooms are spacious with large windows bringing in plenty of sunlight.
5.0分
情侣出游
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Lily at the front office was absolutely amazing both over the phone before arrival and accommodating our stay while at The DoubleTree! She is a rockstar and we will be back because of her!
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酒店回复: Thank you so much for the 5-star review! We appreciate your business and hope to see you again soon!
5.0分
其他
The staff was friendly and attentive, the room was clean and comfortable, and the location was perfect. Would definitely come back!
5.0分
商务出差
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I really enjoyed the updated hotel. They have done a lot of changes since I was last here when it was a Four Points. The staff was very friendly and the rooms are very spacious. I loved how comfortable the bed was and the breakfast was really good.
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酒店回复: Parekhm, thank you so much for 5-star review. We appreciate your business and hope to see you soon! Kevin Corprew General Manager
5.0分
商务出差
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I stayed while renovations were wrapping up. The updates breath new life into this old tired property! It is a short drive from the airport. The rooms are huge and very nice! I stayed for two nights and had really good sleep in the comfortable bed. The staff is very friendly and breakfast was great. Overall, I highly recommend this hotel for its comfortable accommodations, friendly staff, and convenient location. It will be my preferred choice for future business trips.
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酒店回复: Thank you so much for providing your experience and appreciate the kind feedback. Look forward to seeing you soon! Kevin Corprew General Manager
5.0分
商务出差
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New looking hotel! Looks like they finished renovations and are back in business, this place had a very nice charm to it. Great staff and really nice price, I was also able to order room service. Will stay here again when I come for the Kansas game!
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酒店回复: harsh541, Thank you for your kind review and appreciate your business! Hope to see you for another game day soon!
钻石会员酒店目前正在装修，公共区域看起来是翻新过的，房间里有些东西看起来很新，有些则非常破旧。到处都是箱子和建筑设备。标准特大床房 - 非常小。不适合商务旅行 - 咖啡机的唯一空间在桌子中间，台灯几乎不能作为夜灯。没有顶灯，不同亮度的灯光也不足。浴室里没有垃圾桶。没有微波炉（或放置微波炉的地方）床很舒服。马桶水箱盖与马桶不匹配。游泳池不错，但扶手快要坏了。需要注意。酒店内的餐厅 - 我没有去吃。没有尝试早餐 - 我个人不喜欢每天 15 美元的信用额度，它可能包含也可能不包含早餐（这是公司的问题）
去年夏天，我们最初为女儿的婚礼预订了这家酒店，当时是福朋喜来登酒店。在签订合同之前，我们和酒店的销售经理见面参观了酒店设施，发现那里有很多施工现场。他们保证所有设施都会在一月份婚礼前完工。作为协议的一部分，他们推出了99美元的婚礼包房优惠。预订这个价格的唯一方法是直接打电话到酒店询问。我们在婚礼请柬上附上了酒店的电话号码。有几位客人联系我们，告诉我们他们要么被告知这个价格已经售罄，要么找不到了。我们确认是酒店把客人转到了万豪的预订热线，而不是自己预订。这个问题在婚礼前几个月一直存在。几个月后，我们得知酒店将改名为希尔顿逸林酒店。这一变化发生在12月中旬。这导致许多预订丢失。这对我来说不是什么大问题，只是又增加了一些麻烦。酒店足够大，你很快就会发现，这对很多宾客来说其实是件好事。大自然母亲决定肆虐，在婚礼周末带来了冬季风暴布莱尔。我们原本有超过200人回复了邀请。由于天气原因，最终只有大约85人参加了招待会。当那些没能到场的宾客打电话取消房间时，他们得到了各种各样的答案。有些人被告知要支付当晚的费用，有些人被告知他们的信用卡信息没有存档（我猜是因为品牌转换），还有许多人被告知他们的预订信息不在系统中。与此同时，也有很多人决定在酒店过夜，而不是当晚回家。尽管已经过了截止日期，酒店仍然决定保留99美元的房费。最终，我用我的姓名和希尔顿账户预订并支付了5间客房。（我只获得了3间客房的积分，我想这只是希尔顿的限制）。当我在接下来的一周与酒店结账时，我意识到我入住时并没有获得任何房间的奖励积分或餐饮抵用金。由于这个失误，酒店给了我高达 1000 点的奖励积分作为补偿，但两周后我仍未收到。周日离开仍然不安全，酒店为我们所有人提供了 99 美元的优惠价格。（有些人直到周三才离开，但价格仍然有效。婚宴进行得很顺利。嘉年华自助餐非常美味。服务很棒。在场的每个人都玩得很开心。我为 200 人订了 3 桶啤酒和食物。由于我们周日都被困在那里，我问他们是否可以把未喝完的桶拿走，他们同意了。（我们也在周一把桶拿了出来，因为
酒店显然翻新过，我觉得它舒适干净。我去的时候是夏天的一个周一晚上，当时城里和大学里都没什么人。酒店里似乎只有寥寥几人。热腾腾的饼干很棒。酒店酒吧里的葡萄酒选择不多……算不上什么特色，我想应该也算在意料之中。我经常来曼哈顿，这里的价格很划算（而且还可以增加我的希尔顿积分）。如果价格保持竞争力，我还会再来这里住。
我要求订远离泳池的房间，结果房间就在泳池边。孩子们非常吵闹。没有电视遥控器。浴室里没有杯子。水压很小。没有吹风机。衣柜里没有衣架。孩子们半夜还在走廊里跑来跑去。灯光昏暗得几乎看不见行李箱里的东西。最棒的是——只住一晚！
An old Sheraton property won’t stay there again. A plus….staff are friendly. But … the whole place left us feeling gloomy and the vibe was a bit eerie. Somewhat depressing. Another plus…clean room and bed was comfy. Upon arrival ….We could NOT find our room. It took three tries and finally the young woman at the desk helped us locate our second floor room. The room had two entrances and the keycard wouldn’t work on the door closest to the elevator. The management needs to take a serious look at the signage for the property from the perspective of a weary traveler loaded up with bags and arriving at a new place. One microwave for the whole property. Decor is dark and lackluster.
Lily at the front office was absolutely amazing both over the phone before arrival and accommodating our stay while at The DoubleTree! She is a rockstar and we will be back because of her!
The staff was friendly and attentive, the room was clean and comfortable, and the location was perfect. Would definitely come back!
I really enjoyed the updated hotel. They have done a lot of changes since I was last here when it was a Four Points. The staff was very friendly and the rooms are very spacious. I loved how comfortable the bed was and the breakfast was really good.
I stayed while renovations were wrapping up. The updates breath new life into this old tired property! It is a short drive from the airport. The rooms are huge and very nice! I stayed for two nights and had really good sleep in the comfortable bed. The staff is very friendly and breakfast was great. Overall, I highly recommend this hotel for its comfortable accommodations, friendly staff, and convenient location. It will be my preferred choice for future business trips.
New looking hotel! Looks like they finished renovations and are back in business, this place had a very nice charm to it. Great staff and really nice price, I was also able to order room service. Will stay here again when I come for the Kansas game!