酒店回复: Thank you for your feedback. We apologize that you were unable to check in at 3pm and I know how that can be inconvenient. It is our responsibility to be able to provide your room at 3pm. We are sorry we were unable to accommodate this for your recent stay, but on your next visit to Cincinnati we will make it up to you.
5.0分
家庭亲子
I love this hotel! It is simple, clean, easy in all aspects. The staff is very nice, professional, and care about doing their jobs to please the guests.
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酒店回复: Thank you so much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your stay and found our hotel simple, clean, and easy to navigate—exactly the experience we aim to provide.It’s especially rewarding to know our team made such a positive impression. They take great pride in offering warm, professional service, and your kind words mean a great deal to all of us.We greatly appreciate you choosing to stay with us, and we look forward to welcoming you back whenever your travels bring you our way.
5.0分
情侣出游
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The staff was welcoming and helpful throughout our stay. The room was spacious and nicely appointed, very comfortable. Many shops and restaurants are located at Rookwood Commons -- a very short walk, and Hyde Park Square is less than a mile away. Very easy access to downtown Cincinnati and other points of interest. Yet, the hotel grounds are quiet and adjacent to a nice walk/bike trail.
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酒店回复: Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that our staff made you feel welcome and supported throughout your stay. It’s wonderful that you enjoyed the spacious, comfortable room and the convenience of our location near Rookwood Commons, Hyde Park Square, and the many attractions around Cincinnati.We’re especially pleased that you appreciated the quiet surroundings and the proximity to the walk/bike trail — it’s one of our favorite features as well.We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Johnathan BryantHampton Inn & Suites Front office manager
5.0分
其他
Staff are super friendly! Their smiles were authentic and showed they took pride in what they do. Rooms are very clean and comfy.
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酒店回复: Thank you so much for your kind words! We're absolutely delighted to hear that our team made such a positive impression and that you enjoyed the comfort and cleanliness of your room. Our staff truly takes pride in creating a welcoming experience for every guest, and feedback like yours means the world to us. We hope to have the pleasure of welcoming you back soon!
3.0分
其他
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Breakfast was good/ front desk was helpfull/ the cleaning staff was either untrained or very delinquent in their duties. I was told upfront they only clean rooms every second day if staying multiple days. On the second day they picked up dirty towels- only cleaned I garbage can and not the other and never made the bed but left a not saying who cleaned incase you wanted to leave a gratuity.———
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酒店回复: Thank you for taking the time to share your recent experience with us. I'm pleased to hear that you enjoyed our breakfast and found our front desk team to be helpful — your kind words will certainly be shared with them.However, I’m truly sorry to learn about the shortcomings you experienced with our housekeeping service. While it is correct that our current policy provides for room cleaning every second day for multi-day stays, the level of service you described does not reflect our standards or expectations. The incomplete servicing of your room and the lack of attention to detail are unacceptable, and I sincerely apologize for the inconvenience and disappointment this caused during your stay.We are addressing this with our housekeeping team to ensure that proper training and accountability are reinforced immediately. Your feedback is incredibly important to us, and it helps us improve for future guests.Thank you again for bringing this to our attention. If your travels bring you back our way, we would greatly appreciate the opportunity to provide you with a much-improved experience.
3.0分
家庭亲子
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Entry to the hotel is difficult without crossing over several lanes of busy traffic.
I stayed two days . The first day I went for their hot breakfast only to find no hot breakfast items at 8:50am.
When I arrived to check in at 3:00pm I was told my room was not ready. I was told to return iin 30-45 minutes. Again, this was inconvenient for us and not what I would expect from a Hilton property.
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酒店回复: Thank you for taking the time to share your recent experience with us. I sincerely apologize that your stay did not meet the high standards we strive to uphold at our property.I’m truly sorry for the inconvenience you experienced with accessing the hotel, as well as the delay in your check-in process. We understand how important a smooth arrival is, and we regret that we fell short in making that part of your stay comfortable and efficient.Additionally, I want to extend my apologies for the breakfast service not meeting your expectations. Our hot breakfast items are intended to be available throughout the scheduled breakfast hours, and it is unacceptable that they were not properly stocked when you arrived. I’ve shared your feedback with our food and beverage team to ensure this issue is promptly addressed and prevented moving forward.We take your comments seriously and will use them to improve our service. Your experience is not reflective of the quality and hospitality we aim to deliver, and I’d welcome the opportunity to regain your trust on a future visit.
离机场不太远，干净整洁，早餐可以。服务态度好。就是空调有点吵，可以关掉后睡觉也不热。
我最近入住了辛辛那提中城鲁克伍德希尔顿惠庭套房酒店，体验非常棒。酒店异常干净，地理位置对我的商务旅行来说再完美不过了。服务非常出色，工作人员总是那么友好和乐于助人。酒店提供的设施也是一流的，让我的住宿舒适又愉快。我强烈向商务旅客推荐这家酒店。
床和枕头简直太糟糕了！
过去一年半我们在这里住过好几次。客房服务糟糕透了。我们住了三个晚上，他们只打扫过一次浴室。马桶座圈少了一个螺丝，百叶窗也坏了。我们第一晚之后就把问题告知了前台，但退房前两件事情都没修好。
喜欢孩子们的泳池。早餐很棒。选择很多，厨房工作人员也很热情周到。
下午3点无法入住。房间尚未准备好，原因如下：1. 前一天晚上客满，所以打扫得有点慢；2. 房间里的卫生间挤满了之前的客人，所以不得不等客房服务人员来“清理”。
I love this hotel! It is simple, clean, easy in all aspects. The staff is very nice, professional, and care about doing their jobs to please the guests.
The staff was welcoming and helpful throughout our stay. The room was spacious and nicely appointed, very comfortable. Many shops and restaurants are located at Rookwood Commons -- a very short walk, and Hyde Park Square is less than a mile away. Very easy access to downtown Cincinnati and other points of interest. Yet, the hotel grounds are quiet and adjacent to a nice walk/bike trail.
Staff are super friendly! Their smiles were authentic and showed they took pride in what they do. Rooms are very clean and comfy.
Breakfast was good/ front desk was helpfull/ the cleaning staff was either untrained or very delinquent in their duties. I was told upfront they only clean rooms every second day if staying multiple days. On the second day they picked up dirty towels- only cleaned I garbage can and not the other and never made the bed but left a not saying who cleaned incase you wanted to leave a gratuity.———
Entry to the hotel is difficult without crossing over several lanes of busy traffic.
I stayed two days . The first day I went for their hot breakfast only to find no hot breakfast items at 8:50am.
When I arrived to check in at 3:00pm I was told my room was not ready. I was told to return iin 30-45 minutes. Again, this was inconvenient for us and not what I would expect from a Hilton property.