酒店回复: Thank you for your feedback. We apologize that you were unable to check in at 3pm and I know how that can be inconvenient. It is our responsibility to be able to provide your room at 3pm. We are sorry we were unable to accommodate this for your recent stay, but on your next visit to Cincinnati we will make it up to you.
酒店回复: Thanks, Ms. Michelle, for your review. We try our best to keep up with breakfast. To make it above the average free breakfast. If you have any questions, please feel to reach out to me. Thank you again for staying with us. Hope to see you again.
3.0分
家庭亲子
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Entry to the hotel is difficult without crossing over several lanes of busy traffic.
I stayed two days . The first day I went for their hot breakfast only to find no hot breakfast items at 8:50am.
When I arrived to check in at 3:00pm I was told my room was not ready. I was told to return iin 30-45 minutes. Again, this was inconvenient for us and not what I would expect from a Hilton property.
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酒店回复: Thank you for taking the time to share your recent experience with us. I sincerely apologize that your stay did not meet the high standards we strive to uphold at our property.I’m truly sorry for the inconvenience you experienced with accessing the hotel, as well as the delay in your check-in process. We understand how important a smooth arrival is, and we regret that we fell short in making that part of your stay comfortable and efficient.Additionally, I want to extend my apologies for the breakfast service not meeting your expectations. Our hot breakfast items are intended to be available throughout the scheduled breakfast hours, and it is unacceptable that they were not properly stocked when you arrived. I’ve shared your feedback with our food and beverage team to ensure this issue is promptly addressed and prevented moving forward.We take your comments seriously and will use them to improve our service. Your experience is not reflective of the quality and hospitality we aim to deliver, and I’d welcome the opportunity to regain your trust on a future visit.
4.0分
其他
Just a tad more coffee grounds added when making the coffee would have made the stay perfect.
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酒店回复: Thank you for your valuable feedback! We're glad you enjoyed your stay, and we appreciate your suggestion about the coffee. We'll be sure to share this with our team to enhance the coffee experience for our guests. We look forward to welcoming you back soon for an even better stay!
离机场不太远，干净整洁，早餐可以。服务态度好。就是空调有点吵，可以关掉后睡觉也不热。
我最近入住了辛辛那提中城鲁克伍德希尔顿惠庭套房酒店，体验非常棒。酒店异常干净，地理位置对我的商务旅行来说再完美不过了。服务非常出色，工作人员总是那么友好和乐于助人。酒店提供的设施也是一流的，让我的住宿舒适又愉快。我强烈向商务旅客推荐这家酒店。
床和枕头简直太糟糕了！
过去一年半我们在这里住过好几次。客房服务糟糕透了。我们住了三个晚上，他们只打扫过一次浴室。马桶座圈少了一个螺丝，百叶窗也坏了。我们第一晚之后就把问题告知了前台，但退房前两件事情都没修好。
喜欢孩子们的泳池。早餐很棒。选择很多，厨房工作人员也很热情周到。
下午3点无法入住。房间尚未准备好，原因如下：1. 前一天晚上客满，所以打扫得有点慢；2. 房间里的卫生间挤满了之前的客人，所以不得不等客房服务人员来“清理”。
前台的女士们非常关心我的住宿体验。楼上有噪音，已经处理好了。衣柜门需要缓冲来消音。最棒的是，前门外有一条徒步小径，高档餐厅、葡萄酒商店、面包店；星巴克非常适合周末住宿。
Dr. V - 华盛顿特区
这家酒店于 12 月开业，总体来说，体验非常棒！地理位置优越，旁边就是购物和餐厅！距离辛辛那提市中心仅 10-15 分钟路程。停车费每晚 5 美元，但其他地方每晚的收费要高得多。您还需要支付每晚 25 美元的杂费，这些杂费可用于小吃吧的小吃、饮料等。但如果您没有损坏房间或在小吃吧购买任何东西，这笔钱将在入住后退还给您。这家酒店非常值得。如果您不确定要在辛辛那提住在哪里，我强烈推荐这家酒店！一定要注册希尔顿荣誉客会奖励，它是免费的，您可以在希尔顿酒店住宿时赚取积分！
我非常喜欢这家酒店。他们提供美味的早餐，可以自己制作。华夫饼停车场很方便，感觉很安全。
Entry to the hotel is difficult without crossing over several lanes of busy traffic.
I stayed two days . The first day I went for their hot breakfast only to find no hot breakfast items at 8:50am.
When I arrived to check in at 3:00pm I was told my room was not ready. I was told to return iin 30-45 minutes. Again, this was inconvenient for us and not what I would expect from a Hilton property.
Just a tad more coffee grounds added when making the coffee would have made the stay perfect.