酒店回复: We deeply apologize for this mishap. We will be using your situation as a training tool. We would love if you gave us another chance. We greatly apricate the feedback.
3.0分
其他
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This is obviously quite new. Upon arrival front desk staff has to be called to take care of check ins. Then, I was given a card that did not work. Then once in the room, I had to call the desk because the wifi in my room did not work. I think I ended up having to pay the $4.95 daily rate just to get on. I am a Hilton Honors member already.
Atl breakfast the next morning (Saturday) the breakfast sandwhiches were gone by 8 a.m. I sat in the room working for an hour, and no more were replenished.
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酒店回复: Thank you for your review! I will take your feedback into consideration and communicate with my team as to ways we can improve future stays!
5.0分
其他
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Great first impression!!! Beautiful property! Everything is clean and looks new and fresh. Lobby and common areas are modern, clean and very welcoming. I would definitely stay again!
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酒店回复: Thank you for choosing Home 2 by Hilton! We hope to see you again in the future.
3.0分
家庭亲子
The tv in my 2 queen suite was difficult to see from the bed. The pillows were terrible, like trash bags stuffed with fiber fill.
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酒店回复: Thank you for staying with us at the Home2 Suites. I am sorry to hear that you did not like our pillows. Please let us know if you stay with us again, We are happy to offer our different pillow types.
5.0分
其他
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Fantastic!
Amazing place, rooms are spacious, and staff is great! Alex, helped out on 3rd shift, as she helped me store my Dad's birthday cake and I appreciate it greatly. She deserves a promotion and a raise!
酒店回复: Thank you for choosing Home 2 by Hilton.
5.0分
情侣出游
Fresh and clean Beautiful spacious rooms. Great coffee & OJ in the morning. 🌅
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酒店回复: Thank you for choosing Home 2 by Hilton for your stay and thank you for the kind words!
5.0分
其他
Large gym, great breakfast, nice EV charger. Great place to stay!
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酒店回复: Thank you for your incredibly kind review of our hotel! We hope to see you again very soon!
5.0分
家庭亲子
Would like to see better food options. Tables need to be cleaned
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酒店回复: Thank you for your kind review and we will take your words into consideration to improve your future stays and the stays of our future guests!
5.0分
家庭亲子
One of the best hotels I've stayed at, excellent staff, 10/10 room and excellent breakfast
酒店回复: Thank you for choosing Home 2 by Hilton. See you in the future.
我们在这里住了几晚，探望家人和朋友。我们的套房面积宽敞，设施齐全。唯一的缺点是床垫不太舒服。需要注意的是，浴室水龙头和厕纸架坏了或者安装不当——对于一家新开业的酒店来说，这令人失望。
这家酒店
正是我们想要的。然后我们走到柜台前。
酒店管理层打破了我的幻想。他们觉得一切都好，而且超出了预订人数两倍。这真的让我们原本充满乐趣的周末变得仓促，我们不得不赶时间，因为额外的预订时间被强加给我们。整个周末都因为我们住在爱荷华州阿尔图纳的酒店而受到影响，而不是爱荷华州安克尼。我们的预订和确认都变得毫无用处，我们尽力争取最好的结果。我看到*******试图提前通知我们，希尔顿酒店和贵公司********允许了这种情况。
This is obviously quite new. Upon arrival front desk staff has to be called to take care of check ins. Then, I was given a card that did not work. Then once in the room, I had to call the desk because the wifi in my room did not work. I think I ended up having to pay the $4.95 daily rate just to get on. I am a Hilton Honors member already.
Atl breakfast the next morning (Saturday) the breakfast sandwhiches were gone by 8 a.m. I sat in the room working for an hour, and no more were replenished.
Great first impression!!! Beautiful property! Everything is clean and looks new and fresh. Lobby and common areas are modern, clean and very welcoming. I would definitely stay again!
The tv in my 2 queen suite was difficult to see from the bed. The pillows were terrible, like trash bags stuffed with fiber fill.
Fantastic!
Amazing place, rooms are spacious, and staff is great! Alex, helped out on 3rd shift, as she helped me store my Dad's birthday cake and I appreciate it greatly. She deserves a promotion and a raise!
Fresh and clean Beautiful spacious rooms. Great coffee & OJ in the morning. 🌅
Large gym, great breakfast, nice EV charger. Great place to stay!
Would like to see better food options. Tables need to be cleaned
One of the best hotels I've stayed at, excellent staff, 10/10 room and excellent breakfast