The room was in great shape besides the shower. We went to shower and it wouldn't drain i moved the metal plate that was over the drain and there was a hair ball clogging the drain and wasnt clean under it
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酒店回复: Thank you for sharing your feedback and for giving us a 6/10 rating. I’m glad to hear the room was in great shape, but I sincerely apologize for the issue you encountered with the shower drain. That is not the level of cleanliness we expect, and I understand how unpleasant that must have been. I will be addressing this with our housekeeping team to ensure it doesn’t happen again. We appreciate you bringing it to our attention and hope we have the opportunity to provide you with a much better experience in the future.
5.0分
情侣出游
I'm pretty picky about hotels and this one I'm happy with. Clean, nice spacious room with a king bed.
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酒店回复: We’re thrilled to know you had an excellent experience with us. Your feedback truly means a lot to our team. We look forward to welcoming you back for another great stay!
4.0分
家庭亲子
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Probably could use more identifying signage with a singular entry drive to facility. Staff very nice and friendly. Breakfast was nice and changes daily. Room was comfortable.
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酒店回复: Thank you for your feedback! We’re glad to hear you enjoyed your stay, especially our friendly staff, daily breakfast, and comfortable rooms. We appreciate your suggestion about additional signage—it’s a great point, and we’ll keep it in mind as we look for ways to make our property easier to find. We hope to welcome you back again soon!
5.0分
情侣出游
This place was clean, spacious and had everything you need for short term or long term stays. Highly recommend.
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酒店回复: Thank you so much for your wonderful review! We're glad you enjoyed your stay and found everything you needed. We truly appreciate your recommendation and hope to welcome you back again soon!
3.0分
家庭亲子
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Overall we had an okay stay but probably wouldn’t stay here again. We called ahead to confirm the pool was heated prior to booking, and it was by technicality but my toddler, who wanted to swim every day, was coming out of the water with blue lips and shivering every single time. I refused to get in and my husband said it was horribly cold. Breakfast was pretty overrun and often multiple things were out every time we checked. Thankfully we planned ahead for our toddler and had things in the room for her but it was a disappointment. For a new hotel, we were shocked how thin the walls were and how much noise you could hear every evening. Again, an alright stay but we won’t stay here again most likely.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear that your stay did not meet expectations. I understand how disappointing it must have been for your family, especially for your toddler, to find the pool water colder than expected. I’ll be sure to have our team check the pool temperature settings to ensure they’re comfortable for all guests.We also apologize for the breakfast experience and the noise issues you encountered. Your comments are very helpful as we continue working to improve our guest experience and address these concerns.We do appreciate you giving us a try, and while I understand your hesitation to return, we hope you might consider giving us another opportunity in the future to provide the stay you expected and deserve.
5.0分
家庭亲子
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Hotel was great; however, getting out onto the busy road (when needing to turn left) was not. At times, there were very long lines of cars waiting to get out and turn left.
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酒店回复: Thank you so much for sharing your feedback! We’re glad to hear you enjoyed your stay with us. We understand that exiting onto the main road can be challenging during busy times, and we appreciate your patience. Your comments are valuable, and we’ll be sure to share them as we look for ways to help improve guest convenience.
5.0分
其他
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Great place to stay and relax
Nice hotel, good location, excellent condition. Like having a studio apartment. Nice gym. Excellent breakfast for a 2/3 star hotel. Many good options to accommodate different dietary needs. I’ll be looking for Home2 suites on all future travels.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay and that our spacious suites, breakfast options, and amenities made a great impression. It’s fantastic to know you’ll be looking for Home2 Suites on your future travels—we’d love to welcome you back anytime!Safe travels, and we hope to see you again soon!
2.0分
其他
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We tried to check in at 6pm and were told the room wasn’t ready, it hadn’t been cleaned. Check into was supposed to be 3 or 4
Pretty sad, to avoid just standing in the lobby while someone cleaned the room. We carried all our luggage back to the car and went out to eat, i would have appreciated a chance to clean up first or a recognition discount for the inconvenience.
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酒店回复: Thank you for sharing your experience. We sincerely apologize that your room was not ready upon arrival—especially after check-in time. We completely understand how frustrating it must have been to have to wait and change your plans after a long day of travel. This certainly isn’t the experience we want for our guests.Your feedback is very important, and we’ll be addressing this with our team to ensure it doesn’t happen again. We truly appreciate your patience and understanding, and we hope you’ll consider giving us another opportunity to provide you with the smooth and comfortable stay you deserve.
4.0分
其他
Yes, staff was great, more options for breakfast,it was pet friendly but we did not bring our pet
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酒店回复: Thank you for your feedback! We’re glad to hear our staff made a great impression and that you appreciated our pet-friendly environment. We also appreciate your suggestion for more breakfast options—guest input like yours helps us continue improving our offerings. We hope to welcome you back again soon!
5.0分
其他
This hotel you can recommend for sure because it’s new, clean what else do you need?! We will be back.
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酒店回复: Thank you for your kind words! We’re so happy you enjoyed your stay and found everything clean and comfortable. We look forward to welcoming you back on your next visit!
The room was in great shape besides the shower. We went to shower and it wouldn't drain i moved the metal plate that was over the drain and there was a hair ball clogging the drain and wasnt clean under it
I'm pretty picky about hotels and this one I'm happy with. Clean, nice spacious room with a king bed.
Probably could use more identifying signage with a singular entry drive to facility. Staff very nice and friendly. Breakfast was nice and changes daily. Room was comfortable.
This place was clean, spacious and had everything you need for short term or long term stays. Highly recommend.
Overall we had an okay stay but probably wouldn’t stay here again. We called ahead to confirm the pool was heated prior to booking, and it was by technicality but my toddler, who wanted to swim every day, was coming out of the water with blue lips and shivering every single time. I refused to get in and my husband said it was horribly cold. Breakfast was pretty overrun and often multiple things were out every time we checked. Thankfully we planned ahead for our toddler and had things in the room for her but it was a disappointment. For a new hotel, we were shocked how thin the walls were and how much noise you could hear every evening. Again, an alright stay but we won’t stay here again most likely.
Hotel was great; however, getting out onto the busy road (when needing to turn left) was not. At times, there were very long lines of cars waiting to get out and turn left.
Great place to stay and relax
Nice hotel, good location, excellent condition. Like having a studio apartment. Nice gym. Excellent breakfast for a 2/3 star hotel. Many good options to accommodate different dietary needs. I’ll be looking for Home2 suites on all future travels.
We tried to check in at 6pm and were told the room wasn’t ready, it hadn’t been cleaned. Check into was supposed to be 3 or 4
Pretty sad, to avoid just standing in the lobby while someone cleaned the room. We carried all our luggage back to the car and went out to eat, i would have appreciated a chance to clean up first or a recognition discount for the inconvenience.
Yes, staff was great, more options for breakfast,it was pet friendly but we did not bring our pet
This hotel you can recommend for sure because it’s new, clean what else do you need?! We will be back.