My stay was absolutely amazing from start to finish. The hotel itself was clean, comfortable, and welcoming, but what truly made this a five-star experience was the customer service. The front desk supervisor, Anaiah, went above and beyond to take care of everything. She was professional, kind, attentive, and made sure all my needs were met without hesitation. Any questions or concerns I had were handled quickly and with genuine care, which made my stay stress-free and enjoyable. It’s rare to come across service this exceptional, and Anaiah is truly an asset to this hotel. Because of her outstanding hospitality, I would definitely stay here again and highly recommend this hotel to anyone looking for top-tier service.
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Staff service staff was so warm & friendly. They went above and beyond. Rooms were very clean, nicely laid out, modern and contained desired amenities. The kitchen was amazing, except it did not have an oven. Everything else was provided. Spacious rooms. Comfy beds. Breakfast was GREAT! With many options. Highly recommend!
圣诞前夜(当天)预订这家酒店时我还有些忐忑,因为之前从未听说过这家酒店,甚至连街道名称都不知道。不过,它的位置对我来说简直完美。我们惊喜地发现:
装潢:大堂现代时尚,开放式格局,舒适宜人,方便客人交流,而且还准备了饼干!
服务:前台的小哥非常热情友好,甚至主动提出给我们安排一楼的房间,远离喧嚣。
第二天早上,我们很晚才出来吃早餐,前台那位可爱的年轻女士确保我们这些“不负责任”的客人也能享用到新鲜的热早餐,哈哈。
房间干净整洁,小厨房设施齐全,甚至还有烤面包机。洗手池和镜子与马桶和淋浴间是分开的(不同房型的布局可能有所不同)。电视是智能电视,无需Fire Stick。床也超级舒服。
我一定会再次入住这家酒店!你们做得太棒了!!!
新酒店通常都有些风险。他们的各项设施是否运转正常?是否都已安排妥当?当时只有一部电梯在运行,前台接待员似乎一直在玩手机。这倒不是什么大问题,或许是培训方面的问题。房间不错,但厨房面积过大让我有些意外。浴室和淋浴设施都很好,但起居室比较小。电视和网络信号不错,但电视机无法调节角度。停车位充足,而且相对安静。
My stay was absolutely amazing from start to finish. The hotel itself was clean, comfortable, and welcoming, but what truly made this a five-star experience was the customer service. The front desk supervisor, Anaiah, went above and beyond to take care of everything. She was professional, kind, attentive, and made sure all my needs were met without hesitation. Any questions or concerns I had were handled quickly and with genuine care, which made my stay stress-free and enjoyable. It’s rare to come across service this exceptional, and Anaiah is truly an asset to this hotel. Because of her outstanding hospitality, I would definitely stay here again and highly recommend this hotel to anyone looking for top-tier service.
Staff service staff was so warm & friendly. They went above and beyond. Rooms were very clean, nicely laid out, modern and contained desired amenities. The kitchen was amazing, except it did not have an oven. Everything else was provided. Spacious rooms. Comfy beds. Breakfast was GREAT! With many options. Highly recommend!