My first room the TV didn't work so they moved us to another room. Well they was nice but we ended up with a room the had no mirror and the bathroom door kept getting stuck.
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酒店回复: Dear Lucy,Thank you for sharing your feedback. We’re glad to hear our team was able to assist with moving you to another room, but we’re truly sorry for the inconveniences you experienced with the TV, the missing mirror, and the bathroom door. Your comfort is very important to us, and we regret that these issues impacted your stay.Please know we are addressing these concerns with our maintenance and housekeeping teams to prevent similar situations in the future. We appreciate your understanding and hope you’ll give us another opportunity to provide you with a seamless experience.
3.0分
其他
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The property was decent value for the money. The water never got hot in the room, really which was very annoying. I think for the value it was probably fine, but it was very basic, but it was clean. The staff was friendly.
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酒店回复: Dear Dena,Thank you for sharing your feedback. We’re sorry to hear about the issue with the hot water during your stay. We appreciate your comments about our clean property and friendly staff, and we’ll use your feedback to improve. We hope to welcome you back for a better experience in the future.
3.0分
家庭亲子
For the value, the room was adequate. It was clean but very basic no closet, etc. the water never got hot. The staff was friendly. The breakfast was decent.
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酒店回复: Dear Travis,Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that you found the room clean and appreciated our friendly staff and breakfast offerings.We’re truly sorry to learn about the issues you experienced with the hot water and the room amenities. Your comments are valuable, and we’ll review these concerns with our team to ensure improvements are made for a more comfortable experience.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
5.0分
其他
Loved the pool on rooftop & pool
table in spacious lobby! Very cleN rooms & loved the lemon washes 😃
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酒店回复: Thank you so much, Tarah! Your feedback made our day. We’re thrilled you enjoyed your stay and hope to welcome you back soon.
5.0分
家庭亲子
This is a GREAT spot to stay if you are doing things in downtown, very EASY transportation and convenient dining options!
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酒店回复: Hello Adam,Thank you so much for your wonderful review and perfect rating! We’re thrilled to hear that you enjoyed your stay and found our location convenient for downtown activities, dining, and transportation. Your feedback means a lot to us, and we’re glad we could make your visit easy and enjoyable.We look forward to welcoming you back the next time you’re in Phoenix!
4.0分
其他
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Upon arrival in the room, there was pieces of hair in the shower/wall and a cluster of eye lashes on the floor by the mini fridge. Other than that the location was great. Quiet and comfortable. Staff were friendly. I felt safe.
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酒店回复: Dear Tonita,Thank you for taking the time to share your experience with us. We’re glad to hear you enjoyed our location, found the property quiet and comfortable, and felt safe during your stay.We sincerely apologize for the cleanliness issues you encountered upon arrival. This is not the standard we strive to maintain, and we appreciate you bringing it to our attention. Your feedback has been shared with our housekeeping team to ensure this does not happen again.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future. If there’s anything we can do to make your next stay exceptional, please don’t hesitate to reach out.
3.0分
商务出差
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We were very surprised how surface dirty our room was. Property and hotel was really nice but when we noticed the lack of attention to cleaning it disappointed us. Hair in our sheets, dirt and hair in the corners of the floors, half a** mop job and beverage rings and drips on the tables. Not sure how clean the deep cleaning would be with these signs.
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酒店回复: Dear Winnie,Thank you for sharing your experience with us. We’re truly sorry to hear about the cleanliness issues you encountered during your stay. This does not reflect our standards, and we’ve addressed your concerns with our housekeeping team to ensure this does not happen again.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
5.0分
商务出差
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Staff extremely friendly and helpful. I had a slight problem with shades when I initially arrived, called front desk and someone arrived within 10 minutes to fix, great service. Thank you Sean!
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酒店回复: Thank you, Linda and Irvin, for your kind words and for choosing Tru by Hilton Phoenix Midtown. We're so glad to hear our team was able to assist you quickly, Sean will be thrilled to know he made a positive impact! We appreciate your feedback and are committed to maintaining a clean and comfortable environment for all our guests. We look forward to welcoming you back soon!
酒店服务非常好！
Excellent service
感到宾至如归，很安全
My first room the TV didn't work so they moved us to another room. Well they was nice but we ended up with a room the had no mirror and the bathroom door kept getting stuck.
The property was decent value for the money. The water never got hot in the room, really which was very annoying. I think for the value it was probably fine, but it was very basic, but it was clean. The staff was friendly.
For the value, the room was adequate. It was clean but very basic no closet, etc. the water never got hot. The staff was friendly. The breakfast was decent.
Loved the pool on rooftop & pool
table in spacious lobby! Very cleN rooms & loved the lemon washes 😃
This is a GREAT spot to stay if you are doing things in downtown, very EASY transportation and convenient dining options!
Upon arrival in the room, there was pieces of hair in the shower/wall and a cluster of eye lashes on the floor by the mini fridge. Other than that the location was great. Quiet and comfortable. Staff were friendly. I felt safe.
We were very surprised how surface dirty our room was. Property and hotel was really nice but when we noticed the lack of attention to cleaning it disappointed us. Hair in our sheets, dirt and hair in the corners of the floors, half a** mop job and beverage rings and drips on the tables. Not sure how clean the deep cleaning would be with these signs.
Staff extremely friendly and helpful. I had a slight problem with shades when I initially arrived, called front desk and someone arrived within 10 minutes to fix, great service. Thank you Sean!