I was disappointed when I learned that the information I was given was inaccurate regarding the parking availability. I was told by a Hilton employee that I could park at the hotel have a complimentary shuttle to the airport and leave my car parked at no extra charge although I would only be staying for one night coming in. Upon checking in I learned there was a $50 additional fee. I feel because of my honesty I incurred a fee that others would not have. I do not blame the check-in staff as she was extremely polite and helpful.
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酒店回复: Hi Michele,Thank you for sharing your feedback. We understand how frustrating it can be to receive differing information regarding parking options, especially when traveling. The reservations team you spoke with is a centralized service, and while they do their best to provide guidance, they may not always have the specific policies for each individual hotel.We’re glad to hear our check-in staff was polite and helpful during your stay, and we appreciate your understanding as they followed the hotel’s established parking policies. Your comments have been noted so we can continue improving the clarity of information provided to guests.Thank you again for your review, and we hope to welcome you back in the future. Safe travels.
5.0分
其他
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The entire hotel from the time you walk through the doors to the room itself was very clean and beautiful! We were greeted with a smile and I liked that they sent us a text during our stay to make sure we are comfortable and enjoying our stay.
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酒店回复: Hi Crystal,Thank you so much for your wonderful 10/10 review! We’re delighted to hear that you enjoyed the cleanliness and beauty of our hotel from the moment you walked in. Our team takes great pride in creating a welcoming atmosphere, and it’s great to know our greeting and mid-stay check-in text made you feel cared for.It was a pleasure having you with us, and we hope to welcome you back again the next time your travels bring you to the area!
酒店很好，很干净，因为是新来没多久，TRU系列的酒店，其实真的是挺不错的。
酒店装修非常新颖年轻，设施完备，健身房也很棒。 24小时咖啡供应。一楼还要台球桌免费玩。房间也不错，设计的很有心思，看得出来是有设计在的，晾衣区明显能被空调吹到。适合短暂停留洗洗衣服。
商务出差，房间很干净，舒适，希尔顿旗下品牌，装修很新，装修很新，房间空调也不错，推荐入住，性价比也很好。
非常感谢酒店的员工，他们非常友善和乐于助人。我非常享受这次住宿，如果您的行程靠近机场，我强烈推荐这家酒店。他们还提供免费机场班车服务。再次强调，这里的员工真的很棒！
强烈推荐，打10分！
干净整洁卫生
服务简直太棒了，员工热情友好，房间非常干净。我非常享受这次住宿，下次肯定还会再来。
很不错，孩子在泳池玩得很开心。
I was disappointed when I learned that the information I was given was inaccurate regarding the parking availability. I was told by a Hilton employee that I could park at the hotel have a complimentary shuttle to the airport and leave my car parked at no extra charge although I would only be staying for one night coming in. Upon checking in I learned there was a $50 additional fee. I feel because of my honesty I incurred a fee that others would not have. I do not blame the check-in staff as she was extremely polite and helpful.
The entire hotel from the time you walk through the doors to the room itself was very clean and beautiful! We were greeted with a smile and I liked that they sent us a text during our stay to make sure we are comfortable and enjoying our stay.