Stayed at Tru in Smyrna Tenn. And it was outstanding. Not as good at Anderson. Shower floor was very slippery (not good for senior citizens). Breakfast was poor and selection was limited. Accommodations were clean and neat.
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酒店回复: Stayed at Tru in Smyrna Tenn. And it was outstanding. Not as good at Anderson. Shower floor was very slippery (not good for senior citizens). Breakfast was poor and selection was limited. Accommodations were clean and neat.
5.0分
情侣出游
Brand new building with super clean rooms. Easy and friendlt check in, great location near everything for a short drive/uber. Had a great stay!
酒店回复: Thanks
3.0分
其他
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After staff expressed to us Saturday morning that no more pancake batter would be available at 9:30 (closed at 10) we left the breakfast area. On Sunday an apology by the worker and front desk person. On Saturday night we were also treated as an inconvenience when making pop tin their eating area since the folding of towels was spread out in there.
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酒店回复: Hey I apologize for that. It was a mistake on our part. We would love to make it up to you!!!!
2.0分
商务出差
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Got to my room, it was below 55 degrees. Floor creaked because it wasn't installed correctly, its tile. Very loud walking anywhere on it. Once heat was working, woken up in the middle of the night because the fan was making noise, repeatedly every time it came on. Pool table has seen better days back a decade ago. Breakfast wasn't happening, the only thing edible was the sausages, and there wasn't very many of them and there was only 6 people there. Oatmeal and eggs looked like food poisioning waiting to happen. Glad i brought extra sandwiches. I have stayed in hotels for over 20 years for the railroad. This hotel would have been rated unacceptable. The only thing going for it was the employees were friendly and helpful, but they can't do much when management doesn't give them anything to work with.
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酒店回复: Good Afternoon, I'm sorry that this was your experience, I will be in touch with you to make this right. Antonio
5.0分
家庭亲子
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Service was excellent, I accidentally booked the wrong date. Got there, receptionist was very helpful on getting everything strait for me. Considering i made the mistake. Everything was really good and very comfortable.
Thank you
酒店回复: Thank you!
5.0分
其他
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My room was clean and comfortable. I arrived early and was greeted by friendly staff and was able to check in. I did not comment on breakfast because I didn't eat there. I was meeting family.
酒店回复: Thank you, and Please come back for a visit
5.0分
其他
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My first time staying at a TRU hotel and I appreciated all the help from the staff, very friendly and welcoming. My room was clean and comfortable. I also enjoyed the breakfast, good coffee! The hotel is located near many food options, good location. We will definitely use this hotel for future trips to Anderson. Good Job!
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酒店回复: hank you so much for taking the time to share your experience with us! We’re thrilled to hear that your first stay at Tru by Hilton was a great one. Our team truly enjoys creating a welcoming environment, and it’s wonderful to know their friendliness made a positive impression. We’re also glad you found your room clean and comfortable and enjoyed our breakfast—especially the coffee!We appreciate your kind words about our convenient location and are honored that you plan to stay with us again when visiting Anderson. We look forward to welcoming you back for another enjoyable stay.Thank you again, and great job to our team!
5.0分
其他
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I thought all the staff were friendly and eager to make my stay pleasant. The location was quieter than the other facility I stayed in Saturday night. Clean--and just the right amount of amenities. I loved the color scheme and applaud the bright colors--not all earth tones as many other "stay" locations are adopting. I liked the privacy of being able to enter the building at a side location with immediate access to the elevators. Highly recommend Tru to other travelers.
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酒店回复: Thank you for such a thoughtful and detailed review! We’re delighted to hear that our team’s friendliness and eagerness to make your stay pleasant stood out to you. It’s also great to know you enjoyed our quieter location, clean accommodations, and the balance of amenities we offer.We especially appreciate your kind words about Tru’s bright, vibrant color scheme—we love that it brings a fresh and welcoming feel compared to more traditional designs. We’re glad the side entrance and convenient elevator access added to your sense of privacy and comfort.Thank you for highly recommending Tru to other travelers. We truly value your feedback and look forward to welcoming you back again soon!
3.0分
情侣出游
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Our room, with a king bed, was so small. There was no dresser to put clothes in. (We stayed for 4 nights) The floor was some sort of plastic, not wood or carpeted. We won’t be staying here again.
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate you choosing to stay with us for four nights and for sharing your experience. Tru by Hilton is designed with a modern, streamlined layout, which can feel more compact compared to traditional hotel rooms, and we understand that this may not suit every traveler’s needs—especially for longer stays.While our rooms are designed without dressers to create an open and functional space, we value your perspective and will certainly share your comments with our team. We’re glad you gave our hotel a try and appreciate your honesty. Should your travels bring you back to the area in the future, we would welcome the opportunity to better meet your expectations.Thank you again for your feedback.
4.0分
其他
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Parking felt safe, glad there was an extra entrance that we could use with our card in case you have to park in the back. Staff seemed friendly, just wish there were better breakfast options. There were different choices of eggs but no meat options for protein. Very basic breakfast menu, not a lot you could just grab and go. No muffins etc.
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酒店回复: Thank you for sharing your feedback with us! We’re happy to hear that you felt safe with our parking and appreciated the convenience of our secure, card-accessible entrance. It’s also great to know our team made a friendly impression during your stay.We appreciate your honest comments regarding breakfast. Tru by Hilton offers a simplified, continental-style breakfast with rotating options, and we understand that additional protein and grab-and-go items can be important to our guests. Your suggestions are valuable, and we will certainly share them with our team as we continue looking for ways to enhance the breakfast experience.Thank you again for staying with us and for taking the time to provide thoughtful feedback. We hope to have the opportunity to welcome you back in the future.
Stayed at Tru in Smyrna Tenn. And it was outstanding. Not as good at Anderson. Shower floor was very slippery (not good for senior citizens). Breakfast was poor and selection was limited. Accommodations were clean and neat.
Brand new building with super clean rooms. Easy and friendlt check in, great location near everything for a short drive/uber. Had a great stay!
After staff expressed to us Saturday morning that no more pancake batter would be available at 9:30 (closed at 10) we left the breakfast area. On Sunday an apology by the worker and front desk person. On Saturday night we were also treated as an inconvenience when making pop tin their eating area since the folding of towels was spread out in there.
Got to my room, it was below 55 degrees. Floor creaked because it wasn't installed correctly, its tile. Very loud walking anywhere on it. Once heat was working, woken up in the middle of the night because the fan was making noise, repeatedly every time it came on. Pool table has seen better days back a decade ago. Breakfast wasn't happening, the only thing edible was the sausages, and there wasn't very many of them and there was only 6 people there. Oatmeal and eggs looked like food poisioning waiting to happen. Glad i brought extra sandwiches. I have stayed in hotels for over 20 years for the railroad. This hotel would have been rated unacceptable. The only thing going for it was the employees were friendly and helpful, but they can't do much when management doesn't give them anything to work with.
Service was excellent, I accidentally booked the wrong date. Got there, receptionist was very helpful on getting everything strait for me. Considering i made the mistake. Everything was really good and very comfortable.
Thank you
My room was clean and comfortable. I arrived early and was greeted by friendly staff and was able to check in. I did not comment on breakfast because I didn't eat there. I was meeting family.
My first time staying at a TRU hotel and I appreciated all the help from the staff, very friendly and welcoming. My room was clean and comfortable. I also enjoyed the breakfast, good coffee! The hotel is located near many food options, good location. We will definitely use this hotel for future trips to Anderson. Good Job!
I thought all the staff were friendly and eager to make my stay pleasant. The location was quieter than the other facility I stayed in Saturday night. Clean--and just the right amount of amenities. I loved the color scheme and applaud the bright colors--not all earth tones as many other "stay" locations are adopting. I liked the privacy of being able to enter the building at a side location with immediate access to the elevators. Highly recommend Tru to other travelers.
Our room, with a king bed, was so small. There was no dresser to put clothes in. (We stayed for 4 nights) The floor was some sort of plastic, not wood or carpeted. We won’t be staying here again.
Parking felt safe, glad there was an extra entrance that we could use with our card in case you have to park in the back. Staff seemed friendly, just wish there were better breakfast options. There were different choices of eggs but no meat options for protein. Very basic breakfast menu, not a lot you could just grab and go. No muffins etc.