Very restful and comfortable. Some ambient noise that is unavoidable. Privacy issues also unavoidable when living in close quarters
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酒店回复: Thank you for your feedback. We appreciate you choosing to stay with us at the Home2 Suites, Richmond KY. We hope to see you again in the future.
1.0分
家庭亲子
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No hot water!!!! and reported it to the staff and they said there was nothing they could do about the issue. There kept saying they had a plumber coming to fix the issue . Piss poor response !!! They said they need the GM permissions!!!.
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酒店回复: I apologize for the inconveniences you experienced during your stay. The hot water issue was definitely upsetting, and we have had the issue fixed. All of our front desk staff is here to accommodate everything they can for the guests, but when it comes to certain issues, they do not have access to programs that would require them to do certain things. If you don't mind, would you have ******* contact us in regards to your reservation. Unfortunately, you have booked with them, and you paid them. We would need them to reach out in order to do anything past the check in process.
5.0分
其他
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Great property. New. Good variety of breakfast options. The only odd thing was that rooms were too be cleaned and only one bed was made up and the other left unmade. Not sure what happened there. But overall a great stay in a new hotel.
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酒店回复: Thank you for choosing to stay with us at the Home2, Richmond, KY. I apologize that your second bed wasn't made. I will get with housekeeping today to see what happened. Hopefully you reported this to the front desk to help you. We look forward to seeing you again in the future.
5.0分
家庭亲子
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The staff was outstanding. SueAnn, Rhonda and Teresa to name a few were accommodating and really helped to make our visit a huge success.
A special shoutout to SueAnn only because we seem to interact with her the most. Hilton you got it right with these women. Please hire more like them and let SueAnn trained them. The best!
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酒店回复: Thank you for your feedback! Our goal is to always make you feel at Home with us. We look forward to seeing you again in the future!
5.0分
其他
Great please to stay
Our experience was good. Front desk staff nice and accommodating, breakfast was good we went pretty early. Rooms were anode and clean.
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酒店回复: Thank you for your feedback! We are happy you chose to stay with us at the Home2, Richmond KY. Hopefully we will see you again in the future.
4.0分
其他
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Bathrooms not as clean as you would expect for a property open less than a year...tile grout dirty and dirty in corners of shower. Could use better pillows. Love the full size fridge and dishes available.
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酒店回复: I am so sorry to hear this about your restroom. We are addressing all housekeeping issues, and we appreciate you letting us know. We hope you choose to stay with us again in the future, our goal is to be your Home away from Home, Home2 Suites, Richmond KY.
5.0分
商务出差
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New so very nice and clean. Modern and comfortable. Nice kitchen area in room. Bed is comfortable and super soft pillows. Staff very friendly and welcoming. Definitely a 10/10. Would stay again for sure.
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酒店回复: Thank you for your feedback! We are happy you chose to stay with us at the Home2, Richmond KY. Hopefully we will see you again in the future.
4.0分
其他
door to room was hard to close and deadbolt.
tile grout in bathroom floor appeared dirty
floor left my feet black when walking barefoot
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酒店回复: Thank you for your feedback. I have let maintenance know about the door being hard to close and the deadbolt needing repairs. I have also addressed this issue with the grout. We appreciate you letting us know about these things, and we hope to see you again in the future.
4.0分
其他
Nice, new hotel. Very clean. The a/c unit made a strange buzzing noise that made it difficult to sleep. Nice location, close to restaurants. Good breakfast.
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酒店回复: Thank you for your feedback! We are happy you chose to stay with us at the Home2, Richmond KY. I appreciate you letting us know about the AC unit. I will alert maintenance so we can get that fixed, and I apologize that it prevented you from sleeping well. We look forward to seeing you again in the future! Have a great rest of your day.
5.0分
家庭亲子
Staff was exceptionally friendly. Property new and very clean. Convenient location.
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酒店回复: Thank you for your feedback! We are happy you chose to stay with us at the Home2, Richmond KY. We hope to see you again in the future.
Very restful and comfortable. Some ambient noise that is unavoidable. Privacy issues also unavoidable when living in close quarters
No hot water!!!! and reported it to the staff and they said there was nothing they could do about the issue. There kept saying they had a plumber coming to fix the issue . Piss poor response !!! They said they need the GM permissions!!!.
Great property. New. Good variety of breakfast options. The only odd thing was that rooms were too be cleaned and only one bed was made up and the other left unmade. Not sure what happened there. But overall a great stay in a new hotel.
The staff was outstanding. SueAnn, Rhonda and Teresa to name a few were accommodating and really helped to make our visit a huge success.
A special shoutout to SueAnn only because we seem to interact with her the most. Hilton you got it right with these women. Please hire more like them and let SueAnn trained them. The best!
Great please to stay
Our experience was good. Front desk staff nice and accommodating, breakfast was good we went pretty early. Rooms were anode and clean.
Bathrooms not as clean as you would expect for a property open less than a year...tile grout dirty and dirty in corners of shower. Could use better pillows. Love the full size fridge and dishes available.
New so very nice and clean. Modern and comfortable. Nice kitchen area in room. Bed is comfortable and super soft pillows. Staff very friendly and welcoming. Definitely a 10/10. Would stay again for sure.
door to room was hard to close and deadbolt.
tile grout in bathroom floor appeared dirty
floor left my feet black when walking barefoot
Nice, new hotel. Very clean. The a/c unit made a strange buzzing noise that made it difficult to sleep. Nice location, close to restaurants. Good breakfast.
Staff was exceptionally friendly. Property new and very clean. Convenient location.