酒店回复: Thank you Candace for your feedback. While we strive to meet all of the expectations of our guest, sometimes, unfortunately, we drop the ball. I do apologize that we failed to meet your expectations and that you and your sister were not able to get the rest that you wished. Hopefully, your stay has not permanently blemished your opinion of the brand. Here at Tru, we always aim to provide a positive experience for our guest.
4.0分
情侣出游
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Room and staff were great. Beware if you book through ******* as there is an additional fee charged at the hotel at check in. Thought I was getting a deal through *******, not so!
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酒店回复: The staff, here at Tru, are happy to hear that your experience was a positive one, and that we met your expectations. Hopefully we will see you again soon. Remember, we strive to be your home away from home.
5.0分
情侣出游
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Pros: Very clean; Reasonably priced; Very wheelchair accessible; Lovely outdoor patio; Good mattress. Con: The containers used for shampoo, etc. require a strong squeeze to get anything out. For seniors or someone with a disability and not much grip strength, it would be challenging to get anything out.
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酒店回复: Thank you so much for the wonderful feedback. We, here at Tru by Hilton, are happy to hear that you had such a positive experience while staying with us. I will speak to my management group about the soap dispensers to see if there is a solution to this issue. Remember we strive to meet our guest expectations and be their home away from home.
1.0分
其他
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We had no hot water to take a shower. When mentioned it to the front desk, he said it was probably due to everyone taking showers for the concert. Didn’t offer to switch us rooms.
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酒店回复: While we strive to meet all of the expectations of our guest, sometimes, unfortunately, we miss the mark. I do apologize that I failed to meet your expectations, and failed to move you to another room. Hopefully, your stay has not permanently blemished your opinion of the brand. Here at Tru, we always aim to provide a positive experience for our guest. If you have any recommendations on how we can improve your stay let us know. Dallas
5.0分
情侣出游
Everyone was friendly and helpul. Rooms nice, very contemporary so not as much storage. just fyi. I did like these rooms.
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酒店回复: The staff, here at Tru, are happy to hear that your experience was a positive one, and that we met your expectations. Hopefully we will see you again soon. Remember, we strive to be your home away from home.
5.0分
其他
Bed was very comfortable, shower was nice, and body wash was better than most places I have stayed.
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酒店回复: Thank you William for the feedback! We are happy to hear that we were able to provide you with a positive experience while staying with us. We hope to see you again in the future.
5.0分
其他
Dallas was awesome and very informative and friendly. The breakfast wea great. The room was clean. The staff was very friendly.
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酒店回复: Thank you so much for the wonderful feedback. We, here at Tru by Hilton, are happy to hear that you had such a positive experience while staying with us. Remember we strive to meet our guest expectations and be their home away from home.
一如既往的棒！员工都很出色。
很棒的酒店，住得很开心。
好地方
美丽的酒店
工作人员非常棒，大堂也很漂亮。有游泳池和大型积木。全天供应咖啡和茶。床太硬了。我和姐姐几乎都睡不着觉。
Room and staff were great. Beware if you book through ******* as there is an additional fee charged at the hotel at check in. Thought I was getting a deal through *******, not so!
Pros: Very clean; Reasonably priced; Very wheelchair accessible; Lovely outdoor patio; Good mattress. Con: The containers used for shampoo, etc. require a strong squeeze to get anything out. For seniors or someone with a disability and not much grip strength, it would be challenging to get anything out.
We had no hot water to take a shower. When mentioned it to the front desk, he said it was probably due to everyone taking showers for the concert. Didn’t offer to switch us rooms.
Everyone was friendly and helpul. Rooms nice, very contemporary so not as much storage. just fyi. I did like these rooms.
Bed was very comfortable, shower was nice, and body wash was better than most places I have stayed.
Dallas was awesome and very informative and friendly. The breakfast wea great. The room was clean. The staff was very friendly.