酒店回复: Sorry your stay was not up to your standards.
1.0分
其他
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The hotel is unable to issue keys-whether it's plastic or digital. You need to be escorted to the room by front desk EVERY time. Front desk agent was very nice, but they mistakenly think that it is "no problem". It IS a problem, and the manager of this hotel should have it shut down, considering this has been going on for several days in a row! You also need to share a message on your booking channels informing guest of your inability to provide keys to rooms. What a joke.
1.0分
其他
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Located on the commercial side of Thomasville. Modern layout. Rooms were clean but plumbing was not working. Toilets in our room didn’t flush, so we had to use the lobby toilets. We paid $735 for 3 nights and they gave us a $30 reimbursement for not having a toilet. Fairly quiet hotel.. The day staff at front desk was not helpful and very rude. They got angry with us each time the toilet was out of order and would send housekeeping down with a big bucket of hot water to pour in the toilet. We cut our stay short. Upon cancelling our reservation , the manager became irate and made false accusations against us which made us feel unsafe. I would not advise staying there.
5.0分
其他
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My husband got sick while we were on vacation. We showed up way before check-in time having nowhere else to go. The woman took one look at my husband and found us a room within 15 minutes. Now that’s service! The room is pristine and well-appointed with everything we need.
5.0分
家庭亲子
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Amazing stay & couldn’t recommend the hotel more highly. Will be booking again very soon. Sorry didn’t get his name but the man on the front desk is a credit to your organisation, Always so friendly & helpful. Nothing was too much trouble for him.
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酒店回复: Thank you for your stay at Home2! We look forward to you visiting again!! So glad your stay was wonderful.
3.0分
家庭亲子
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Stayed at this property twice in 3 days, 1st room was great,2nd room was unclean with mildew smell so bad could not use couch. Staff was excellent both stays. Hope the maintenance crew for this new property can some consistency
5.0分
家庭亲子
Staff was excellent ! Especially Marcus
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酒店回复: Thank you for your stay and we are so glad it was wonderful a great one for you!
前台工作人员态度极其恶劣，唯一一个比较友善的是罗兰多，我记得他好像叫这个名字。我绝对不推荐这家酒店。我的入住体验糟透了。我提前告知他们会在凌晨抵达，结果等了一个多小时他们才开门。接待我的女士连句问候都没说，就问我要信用卡，仅此而已。房间里的浴室很脏，浴缸里有头发，没有洗发水，卫生纸也少得可怜。我要了一条毛巾，他们却拒绝提供，直到我拿出房间里的一条——那条正是我需要的。工作日的早餐9点就结束了，但到了8点50分就什么都没了，他们几乎是直接把门关上。如果你是因为早餐才考虑入住这家酒店，那我告诉你，这里的早餐真的非常糟糕，你完全可以去别的地方吃早餐，避免这种不愉快的经历。酒店很新，床也很舒服，地理位置也不错，但是员工的服务毁了一切。
The hotel is unable to issue keys-whether it's plastic or digital. You need to be escorted to the room by front desk EVERY time. Front desk agent was very nice, but they mistakenly think that it is "no problem". It IS a problem, and the manager of this hotel should have it shut down, considering this has been going on for several days in a row! You also need to share a message on your booking channels informing guest of your inability to provide keys to rooms. What a joke.
Located on the commercial side of Thomasville. Modern layout. Rooms were clean but plumbing was not working. Toilets in our room didn’t flush, so we had to use the lobby toilets. We paid $735 for 3 nights and they gave us a $30 reimbursement for not having a toilet. Fairly quiet hotel.. The day staff at front desk was not helpful and very rude. They got angry with us each time the toilet was out of order and would send housekeeping down with a big bucket of hot water to pour in the toilet. We cut our stay short. Upon cancelling our reservation , the manager became irate and made false accusations against us which made us feel unsafe. I would not advise staying there.
My husband got sick while we were on vacation. We showed up way before check-in time having nowhere else to go. The woman took one look at my husband and found us a room within 15 minutes. Now that’s service! The room is pristine and well-appointed with everything we need.
Amazing stay & couldn’t recommend the hotel more highly. Will be booking again very soon. Sorry didn’t get his name but the man on the front desk is a credit to your organisation, Always so friendly & helpful. Nothing was too much trouble for him.
Stayed at this property twice in 3 days, 1st room was great,2nd room was unclean with mildew smell so bad could not use couch. Staff was excellent both stays. Hope the maintenance crew for this new property can some consistency
Staff was excellent ! Especially Marcus
Clean room, friendly staff
Intelligent layout, new and clean.
Clean and convenient