The room was okay - noise in the hall due to noisy air conditioner that the staff said could not be fixed. No soap or TP in room. Pillows are all flat and not very nice. Breakfast is a joke - really shouldn't even offer it as it is basically oatmeal in a bag. Staff is always on their phones and/or sitting in their car out front.
展开
酒店回复: Dear Guest,Thank you for sharing your experience and for noting the aspects of your stay that went well. We sincerely apologize for the inconveniences you encountered and the disappointment with certain amenities and services. Your feedback has been shared with our team to ensure these matters are addressed promptly. We appreciate your honesty and hope you will consider returning so we can provide you with a more comfortable and seamless visit in the future.Sincerely,Hotel Management
5.0分
其他
展开
I believe this is property has the potential. The only gripe I have there was some hair left in the bathroom counter as well as in the shower so I don’t appreciate that however, everything else was nice. It’s not very quiet because the walls are thin and I hear every time somebody slams the door but overall I enjoyed my stay and I will stay there again.
展开
酒店回复: Dear Guest,We are so glad to hear you enjoyed your overall stay and plan to revisit us, Jonea! Your kind words truly mean a lot to the team at Extended Stay America. We also appreciate your feedback about the bathroom and noise, as it helps us identify where we can make improvements. We look forward to welcoming you back for an even more comfortable and seamless experience soon.Sincerely,Hotel Management
2.0分
商务出差
展开
Well, for the price I guess that is what I paid for. The housekeeping is bad. Floor is dirty. No floor mat for the bathroom. I can see grime. The bedsheets are too small for the bed. So when you sleep, it all comes apart. The late night girl is friendly and nice but the morning manager is not appreciative of my feed back. She came at 8.15 am. I told her the lift is not working, not even worried. Told her, the coffee is gone. Told her she needs keep up w housekeeping and there is no carts found. She rolled her eyes! lol I guess it’s not her business .. oh well.
展开
酒店回复: Dear Jenny,Thank you for sharing your feedback. We sincerely apologize for the cleanliness concerns, maintenance issues, and service interactions that fell short of expectations during your stay. We appreciate your recognition of our night staff’s friendliness and regret that your experience with the morning team was not as positive. Your comments have been shared with our housekeeping and our teams to help improve cleanliness, responsiveness, and guest care. While some maintenance updates may take time, we remain committed to enhancing our overall guest experience and service quality. We hope you will consider giving us another opportunity to provide a cleaner, more comfortable, and more attentive stay in the future.Sincerely,Hotel Management
4.0分
其他
Muffins and peanut bars were purchased from a big box discount store. Packages of hot chocolate and coffee were the only drinks available.
展开
酒店回复: Dear Greg,We are happy to hear you had a pleasant stay! It’s wonderful that you enjoyed the convenience of our breakfast selections. Your input about our drink variety is appreciated and will help us improve. Thank you for taking the time to share your experience and for choosing Extended Stay America — we look forward to seeing you again soon!Sincerely,Hotel Management
5.0分
其他
展开
I like that the floors are laminate and its very pet friendly. There were kids propping out side door open and a pipe was dripping water and rust all around the entrance of back door.
展开
酒店回复: Dear Debbie, Thank you for sharing your feedback. We are pleased that you enjoyed the flooring and the pet-friendly accommodations. We also appreciate you bringing the safety concerns near the back entrance to our attention. Your comments will be shared with our maintenance team to ensure these matters are addressed promptly. We look forward to welcoming you back for an even more comfortable and well-maintained stay.Sincerely,Hotel Management
5.0分
家庭亲子
展开
Nice spacious. Rooms clean. Staff was great. The only thing i didnt like was there was no mirrors on the wall just one in bathroom. If they would put one out in the rooms some could be applying makeup and fixing hair while someone else is in the bathroom.
2.0分
家庭亲子
Alot of things such as TV, lights beside bed, had to move to another room. My son has cockroach in his room. Also. No coffee machine and no hair dryer in rooms
展开
酒店回复: Dear Carla,Thank you for bringing these concerns to our attention. We sincerely apologize for the multiple inconveniences you encountered during your stay. The issues you described regarding maintenance and cleanliness do not reflect our usual standards, and we understand how disappointing this must have been for you and your family. Please be assured that your feedback has been shared with the appropriate teams to address these matters promptly. We truly appreciate your patience and understanding, and hope to have the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
1.0分
其他
展开
The front desk people were very friendly and nice but that’s the only good thing I can say about this hotel unfortunately. The room was gross!
Microwave-dirty
Walls-dirty
Bathroom-dirty (and no soap or toilet paper)
Towels-stained
展开
酒店回复: Dear Varsavina, Thank you for taking the time to share your experience. We are glad that our front desk team made a positive impression with their friendliness, though we truly regret that the condition of your room did not meet expectations. Cleanliness and comfort are top priorities for us, and your comments will be shared with our housekeeping team for immediate attention. We value your feedback and hope for the opportunity to provide a much-improved and more comfortable stay in the future.Sincerely,Hotel Management
我很喜欢这家酒店，非常干净，员工服务优良！
一切都很干净
The room was okay - noise in the hall due to noisy air conditioner that the staff said could not be fixed. No soap or TP in room. Pillows are all flat and not very nice. Breakfast is a joke - really shouldn't even offer it as it is basically oatmeal in a bag. Staff is always on their phones and/or sitting in their car out front.
I believe this is property has the potential. The only gripe I have there was some hair left in the bathroom counter as well as in the shower so I don’t appreciate that however, everything else was nice. It’s not very quiet because the walls are thin and I hear every time somebody slams the door but overall I enjoyed my stay and I will stay there again.
Well, for the price I guess that is what I paid for. The housekeeping is bad. Floor is dirty. No floor mat for the bathroom. I can see grime. The bedsheets are too small for the bed. So when you sleep, it all comes apart. The late night girl is friendly and nice but the morning manager is not appreciative of my feed back. She came at 8.15 am. I told her the lift is not working, not even worried. Told her, the coffee is gone. Told her she needs keep up w housekeeping and there is no carts found. She rolled her eyes! lol I guess it’s not her business .. oh well.
Muffins and peanut bars were purchased from a big box discount store. Packages of hot chocolate and coffee were the only drinks available.
I like that the floors are laminate and its very pet friendly. There were kids propping out side door open and a pipe was dripping water and rust all around the entrance of back door.
Nice spacious. Rooms clean. Staff was great. The only thing i didnt like was there was no mirrors on the wall just one in bathroom. If they would put one out in the rooms some could be applying makeup and fixing hair while someone else is in the bathroom.
Alot of things such as TV, lights beside bed, had to move to another room. My son has cockroach in his room. Also. No coffee machine and no hair dryer in rooms
The front desk people were very friendly and nice but that’s the only good thing I can say about this hotel unfortunately. The room was gross!
Microwave-dirty
Walls-dirty
Bathroom-dirty (and no soap or toilet paper)
Towels-stained