酒店回复: Dear Guest, Thank you for your thoughtful feedback and for spending your time with us. We are thrilled to know you enjoyed the expansive layout, tasteful interiors, and tranquil surroundings of the resort. It is a pleasure to hear that the pool, the convenience of our buggy service, and your dining experience at our Indian specialty restaurant made your visit all the more enjoyable. We truly value your appreciation and hope to have the opportunity to host you again for another remarkable visit. Warmest regards, Rathijit Dutta General Manager The Oberoi Sukhvilās Spa Resort, New Chandigarh
1.0分
家庭亲子
原文
翻译提供方：Google
昨晚我们去 The oberoi sukhvillas 庆祝结婚 31 周年。这是一次最糟糕的经历，尽管问了好几次，但都没有服务，甚至连工作人员都置之不理。乐队很棒，这让我们多待了一会儿。但总的来说，这根本不是 Oberoi 标准的接待服务
酒店回复: Dear Guest, Thank you for taking the time to share your feedback following your recent stay at The Oberoi Sukhvilas Spa Resort. We sincerely appreciate your insights as they are invaluable in helping us maintain our commitment to excellence. We regret to learn that your experience fell short of the high standards we strive to uphold at all times. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay. Rest assured, we take your comments seriously and will thoroughly review them with our team to identify areas for improvement. We continuously endeavor to provide exceptional service and create memorable experiences for all our guests. Your feedback serves as a reminder of the importance of our ongoing efforts to consistently deliver on our promise of luxury and excellence. We truly value your patronage and hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations and restore your confidence in our brand. Should you have any further comments or concerns, please do not hesitate to contact us directly. Warm regards, Gaurav Issar General Manager The Oberoi Sukhvilas Spa Resort
酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at the The Oberoi Sukhvilas Spa Resort! It's heartwarming to hear about your positive experience, and we genuinely appreciate your kind words. Our beautiful location, nestled in a magnificent green setting, is indeed a source of pride for us. We are delighted that you found the peaceful ambiance perfect for relaxation. Your recognition of our team's hard work and dedication to providing impeccable service is incredibly motivating, as we always strive to exceed our guests' expectations. At Oberoi Hotels & Resorts, we take immense pride in upholding the legacy and enduring values established by Rai Bahadur M.S. Oberoi and further strengthened by Mr. PRS Oberoi. Their vision and commitment to exceptional service have been the guiding force for our organization. We are honored by your recommendation, and your endorsement truly means the world to us. We look forward to the opportunity to welcome you back to the The Oberoi Sukhvilas in the future. We are committed to ensure that every guest's experience is exceptional. Thank you once again for choosing the The Oberoi Sukhvilas Spa Resort for your stay, and for your wonderful words of encouragement. It is our pleasure to serve you, and we are here to provide you with an even more outstanding experience on your next visit. Warm regards, Gaurav Issar General Manager The Oberoi Sukhvilas Spa Resort
2.0分
朋友出游
原文
翻译提供方：Google
服务不达标。
5.0分
独自旅行
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The sojourn at Sukhvilas was the second stop on a curated visit to India organised by Sunit Mukija, the GM of Wildflower Hall, to a selection of Oberoi properties. Here are the key elements for future travellers to consider:- 1) The flight with Air India from Indira Gandhi IA was effortless and executed perfectly. Chandigarh Airport was highly efficient, and my driver was visible on exiting the airport within minutes of arrival. 2) My induction at the hotel was perfect with my Guest Relations Co-Ordinator on hand and the GM. Check-in was another effortless experience. Most exciting was that Chef Rajiv Vatsyayan was on hand to begin to steer me on a journey of curated meals. 3) The tented villa was exquisite, full of charm and romance and set in discreet surroundings. The main room felt like a Bedouin tent, maybe that echoed the Moghul tradition, and the Bathroom was the last word in luxury. 4) Restaurant Kaanan, like the rest of the hotel, is steeped in the design traditions of the Punjab. The brass work and the plaster carving, and the window sets all echo centuries-old traditions. It gives the sense that you are stepping into real India, but at the highest level of craftsmanship. The musicians playing, the flute one night, and I believe a Sarangi, the third night, added to the sense of authenticity. The taped music was music, not muzak. The dishes I ate there on the 1st and 3rd nights were perfectly judged and offered a real insight into local Punjabi food. Punjab is the breadbasket of India, and so the ingredients are teeming with taste. On the second and fourth nights, the meals, though entirely different, were the perfect answer to my requests, and it was so sensible to go Asian on the middle night. 5) Breakfast, this hotel boasts as good a selection of hot dishes served at to table as any hotel I have stayed at. I am always banging on about how five-star operations should not put hot food in a kaddish and leave it to stand for minutes on end. Sukhvilas exemplifies how to serve breakfast. 6) The excursions to Chandigarh and Amritsar were more than a tick box; they were a combination of a highly educational eye opener (Chandigarh) and profound and deeply moving (Amritsar). I was also blessed to be accompanied by a very knowledgeable and dedicated guide, and both drivers pursued the task of driving through the unique experience that is India with great skill and care. TripAdvisor encourages special mentions. I only have one. The entire team. Every single exchange was imbued with a sincere desire to support my comfort and enhance my stay, and each request was dealt with in a timely and appropriate manner. My sincere thanks to Rathijit Dutta and his team. Context I began staying at Oberoi properties in 2013 with the Oberoi Mauritius and am a paying guest who is part of the Oberoi One program.
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酒店回复: Dear Guest, Thank you for your thoughtful and generous feedback. It was a true pleasure to welcome you to The Oberoi Sukhvilas as part of your journey across our hotels. I am delighted to hear that your stay felt like a homecoming. We are especially pleased that the tented villa, regional design, and Chef Rajiv’s curated dining experiences resonated with you. Your reflections on the cultural excursions and musical touches are deeply appreciated, as these elements are close to our heart. Above all, your kind words about the team mean the most to us. Their dedication to genuine hospitality is what defines our service, and your recognition is truly rewarding. We are grateful for your continued trust as an Oberoi One member and hope to welcome you back to the serenity of The Oberoi Sukhvilas again soon. Warmest regards, Rathijit Dutta General Manager The Oberoi Sukhvilās Spa Resort, New Chandigarh
5.0分
家庭亲子
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Yet again , outside experience. This property and the service is mind blowing. The way they pamper you and lookafter you is unmatchable. I am so happy. From the GM , to front office staff Me Kaveesh and specially Mr Abhilakshya they are aaamazing. Our Chauffer who was on our duty Mr Kushal Kumar was also extremely polite and courteous. I am overwhelmed. Don't know what else to write.All the best to the team Ashish Sharma
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酒店回复: Dear Guest, Thank you for your incredibly kind note, we are truly grateful for your generous words. It is a joy to know your experience from arrival to departure was so seamless and enjoyable. Your appreciation for the attentiveness and care shown by our team means a lot to all of us. I am especially glad that Kaveesh, Abhilaksh, and Kushal made such a strong impression, your acknowledgment will surely encourage them further. It was a pleasure having you with us, and we can not wait to welcome you back for another remarkable visit. Warmest regards, Rathijit Dutta General Manager The Oberoi Sukhvilās Spa Resort, New Chandigarh
5.0分
其他
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Enjoy a unique experience hustled in between a forest . The service is good , staff is excellent and the property is fantastic . The food is excellent, must try Kanan . Pre plan your meals and timings , the guest services adhere to timings and it’s easier if you have pre planned . Eg: we gave them our menu and said please serve us dinner at 9:00 and we did not need to wait and there was no issue in any service . They took care of all our special demands and made the trip special for our 8 year old son .
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are so pleased you enjoyed the peaceful forest setting, attentive service, and especially your time at Kaanan. It is always rewarding to hear that our team could accommodate special requests and make your family, especially your son, feel truly cared for. We look forward to welcoming you back soon for another wonderful stay. Warmest regards, Rathijit Dutta General Manager The Oberoi Sukhvilās Spa Resort, New Chandigarh
酒店环境优美，氛围宜人。适合商务旅客预订。
真是个好地方！房子很大。各方面都很棒。房间非常宽敞。装修精美。泳池一流。可以带高尔夫球车去印度餐厅用餐。餐点美味极了。
昨晚我们去 The oberoi sukhvillas 庆祝结婚 31 周年。这是一次最糟糕的经历，尽管问了好几次，但都没有服务，甚至连工作人员都置之不理。乐队很棒，这让我们多待了一会儿。但总的来说，这根本不是 Oberoi 标准的接待服务
遗憾的是，我们最近在 Sukhvilas 的住宿远远没有达到我们的预期。我们选择这家酒店在昌迪加尔住一晚，打算在从马纳里长途驾车前往孟买之前放松一下。鉴于它是昌迪加尔最好的酒店，我们期待着一次无缝而宁静的体验。晚上抵达时，我们沮丧地发现房间里有红色昆虫，浴室里有蜥蜴。打完羽毛球后，我们需要在晚餐前洗澡，但只有我女儿在我们的房间被换之前洗了澡，这耽误了我们的计划。虽然我们很感激升级到帐篷房，但我们在 Kaanan 用餐前梳洗一番的计划落空了。第二天早上，我们更失望地在升级后的房间里发现了一只死蟑螂。此外，我们的水疗体验远不能令人满意。我和妻子发现治疗师的培训不足，我们计划在治疗后使用的水疗设施也被占用了。我们被引导到另一个房间进行蒸汽治疗，但蒸汽无法使用，我们不得不换到第三个房间。等到蒸汽恢复正常后，我们又被引导回水疗设施。使用完桑拿、蒸汽和按摩浴缸后，我们发现治疗室只有一条毛巾，没有吹风机给我妻子。当我们通知工作人员时，他们只是道歉并建议使用沙龙的烘干机，这需要穿着浴袍在设施之间走动——这是我们在欧贝罗伊没有想到的不便。虽然工作人员的努力，尤其是 Gaurav 和 Ansh 的努力值得称赞，我们在 Kaanan 的用餐体验以及 Utkarsh 和厨师提供的早餐服务都是亮点，但这些积极因素并不能弥补整体的失望。刚刚在西姆拉的 Wildflower 酒店住过，我们的期望很高，这是可以理解的。不幸的是，在 Sukhvilas 的体验没有达到我们的预期，客房升级和折扣无法弥补我们遇到的不足。
所有欧贝罗伊标准，但感觉和体验达不到这个美丽的marsue的承诺
酒店坐落在壮丽的绿色环境中。该网站很安静，适合放松身心。质量无处不在，所有员工都努力工作，提供无可挑剔的服务。推荐闭眼观看！
服务不达标。
The sojourn at Sukhvilas was the second stop on a curated visit to India organised by Sunit Mukija, the GM of Wildflower Hall, to a selection of Oberoi properties. Here are the key elements for future travellers to consider:- 1) The flight with Air India from Indira Gandhi IA was effortless and executed perfectly. Chandigarh Airport was highly efficient, and my driver was visible on exiting the airport within minutes of arrival. 2) My induction at the hotel was perfect with my Guest Relations Co-Ordinator on hand and the GM. Check-in was another effortless experience. Most exciting was that Chef Rajiv Vatsyayan was on hand to begin to steer me on a journey of curated meals. 3) The tented villa was exquisite, full of charm and romance and set in discreet surroundings. The main room felt like a Bedouin tent, maybe that echoed the Moghul tradition, and the Bathroom was the last word in luxury. 4) Restaurant Kaanan, like the rest of the hotel, is steeped in the design traditions of the Punjab. The brass work and the plaster carving, and the window sets all echo centuries-old traditions. It gives the sense that you are stepping into real India, but at the highest level of craftsmanship. The musicians playing, the flute one night, and I believe a Sarangi, the third night, added to the sense of authenticity. The taped music was music, not muzak. The dishes I ate there on the 1st and 3rd nights were perfectly judged and offered a real insight into local Punjabi food. Punjab is the breadbasket of India, and so the ingredients are teeming with taste. On the second and fourth nights, the meals, though entirely different, were the perfect answer to my requests, and it was so sensible to go Asian on the middle night. 5) Breakfast, this hotel boasts as good a selection of hot dishes served at to table as any hotel I have stayed at. I am always banging on about how five-star operations should not put hot food in a kaddish and leave it to stand for minutes on end. Sukhvilas exemplifies how to serve breakfast. 6) The excursions to Chandigarh and Amritsar were more than a tick box; they were a combination of a highly educational eye opener (Chandigarh) and profound and deeply moving (Amritsar). I was also blessed to be accompanied by a very knowledgeable and dedicated guide, and both drivers pursued the task of driving through the unique experience that is India with great skill and care. TripAdvisor encourages special mentions. I only have one. The entire team. Every single exchange was imbued with a sincere desire to support my comfort and enhance my stay, and each request was dealt with in a timely and appropriate manner. My sincere thanks to Rathijit Dutta and his team. Context I began staying at Oberoi properties in 2013 with the Oberoi Mauritius and am a paying guest who is part of the Oberoi One program.
Yet again , outside experience. This property and the service is mind blowing. The way they pamper you and lookafter you is unmatchable. I am so happy. From the GM , to front office staff Me Kaveesh and specially Mr Abhilakshya they are aaamazing. Our Chauffer who was on our duty Mr Kushal Kumar was also extremely polite and courteous. I am overwhelmed. Don't know what else to write.All the best to the team Ashish Sharma
Enjoy a unique experience hustled in between a forest . The service is good , staff is excellent and the property is fantastic . The food is excellent, must try Kanan . Pre plan your meals and timings , the guest services adhere to timings and it’s easier if you have pre planned . Eg: we gave them our menu and said please serve us dinner at 9:00 and we did not need to wait and there was no issue in any service . They took care of all our special demands and made the trip special for our 8 year old son .