Not a four star hotel at all - closer to two. Management of the place is poor: our bedroom wasn't cleaned while we were there and no sign to hang up to request it to be cleaned. No bin in the room. No furniture on the balcony to sit out on. We had no water on the second day and had to be moved from our block. We were moved to a room where the security box was faulty and beeped throughout the night. The wifi kept cutting out. The worst thing though is the way they communicate - nothing about treatments when we arrived even though it is an ayurvedic resort and we had to ask what was available and then they quoted different prices for the same thing to my daughter and me. At night there is nobody on reception so you arrive to a ghost hotel and that's how we found we had no water, there was nobody to tell us as we came in we had to phone and eventually somebody answered to tell us. There are lots of people on reception in the morning and none seem too busy. It's got a strange feel to it - lighting in the corridors isn't strong enough and also the bricks in the paths are so loose in places that they actually dislodged when I walked over them. Given the cost and the fact they say they are a four star hotel, they need to seriously get some customer training in and improve all the things that guests expect from this sort of hotel. The positive aspect of this place were the porters who did seem to have to work hard.
1.0分
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I was there with my family attending a wedding at a different location, closer to the hotel — which was the main reason we chose this place. However, the decision turned out to be a total waste, a nightmare and we are extremely disappointed with the choice. From the moment we stepped into the hotel, starting at check-in, (or I would rather say from the car park) the staff pushed us to make payments immediately ( it felt like they wanted us to pay before we even breathed). The ladies at the front desk keeps on following you ,till you keep the bags on the floor and take your card/cash out of the pocket. We were accommodated in the right-wing rooms, and suddenly the water supply to the toilets completely stopped. We had no way to shower or even use the toilet. This was especially frustrating because there were elders and kids in the family, and even another group of guests , a family from Australia with children and seniors were facing the same water issue. We overheard the staff mentioning them that it's a “breakdown” and that they were unable to supply water to shower and toilet. For a hotel, that is totally unacceptable. The rooms also had poor lighting, with no proper lighting system at all. We could barely find our belongings inside the room. The justification they gave? That it was part of the Ayurvedic concept. With all due respect to concepts , guests need water, lights, and basic comfort, not philosophy. The front office staff were extremely unprofessional and had absolutely no understanding of customer service. We had a large number of rooms booked, and most of them had multiple issues. Nothing was handled properly or professionally. We had to wait hours for something as simple as bottled water/ toilet papers. Even toilet use and showering had to be postponed because the hotel couldn’t provide basic utilities on time. Then comes breakfast — flies everywhere. So many flies. The dishes were extremely limited. I stayed for 2 days, and on both days, few from the only constant items were sautéed potatoes and bread. That’s not a menu, that’s a loop. Overall, this hotel failed in the most basic expectations: ❌ No water ❌ Poor lighting ❌Unprofessional staff ❌ Slow service ❌ Fly-filled breakfast with extremely limited food We deeply regret choosing this place. Definitely would NOT recommend. Very disappointed
5.0分
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My stay at Celestia was deeply nourishing and truly special. The therapist team, including Dr. Palitha Bandula Siri, Dr Dilini, Sundya and Deepthi offered treatments that were profound, grounding, and deeply relaxing. Dr Dilini could lighten up even the not so comfortable but needed treatments. Special thanks to Sundya who really made every treatment a healing session! Through Dr. Palitha clear introduction to Ayurveda, I gained a real understanding of its benefits. I had originally planned to simply rest at a beautiful place, but his introduction inspired me to book a full therapeutic package — a decision I am very grateful for. He made sure that I received all treatments to support my body to heal and clean toxins. He helped me to get rid of an allergy! The restaurant team — Malinga, Nawodya, Veronica, and Richar — created a warm and attentive dining experience, supported by a talented chef with beautifully prepared meals that were most exquisite. Malinga especially kindly taught me about Sri Lanka herbs & plants and always helped me to get the best meal for me. The housekeeping manager Kalum and his team ensured that all my needs were met — from water and candles to a perfectly clean room — and went the extra mile by arranging a stronger, dedicated internet connection so I could comfortably continue my work. Thiwanka kindly supported all technical needs. I would also like to thank the manager Shimashi, who consistently ensured that all my wishes were met and made everything feel easy and comfortable — he even surprised me with speaking German. Without Renuka’s care and guidance, I would likely have passed by or booked only a single massage. She truly understood what would support me, and thanks to her thoughtful presence, I decided to stay longer — a choice that made all the difference. Every team member contributed with heart and dedication. I felt truly seen and supported and can wholeheartedly recommend Celestia.
【阿育吠陀之旅】我体验了一次为期五天的阿育吠陀之旅。理疗师们对每天3-4小时的疗程都充满热情。感觉太棒了，我睡得像死猪一样（哈哈）。设施优美典雅。我们在一家高档餐厅用餐，每次用餐都会更换餐巾。餐具的光泽和质感，以及斯里兰卡美食的美味，都令人惊艳。餐厅员工总是面带微笑地迎接我们，也非常热情友好。这是一次最棒的旅行。谢谢！#斯里兰卡之旅 #阿育吠陀之旅 #觉醒与解脱之旅
在这里度过了一段非常放松的时光。阿育吠陀疗法非常棒，Sugangya医生的咨询全面且乐于助人。Suresh主厨烹制的菜肴令人惊艳，摆盘精美。餐厅员工Tom和Navodya的服务也非常出色。总的来说，从前台开始，所有人都非常友善且乐于助人。此外，整个酒店环境宁静优美。如果您想体验全方位的健康，我强烈推荐这家度假村。
我们25名同事组成的团队最近在塞拉斯蒂亚度假村度过了愉快的三天，度过了一年一度的假期，这真是太完美了！绝佳的户外聚会空间。美丽的园景花园设有舒适的休息区。宽敞的池畔是团队聊天的理想场所。令人惊叹的露天餐饮亭是夜间聚会的理想场所。度假村的布局鼓励自然的交流。舒适的公共区域是晚间小酌的理想场所。篝火坑是我们最喜欢的夜间聚会场所。超棒的娱乐设施。大型游泳池是白天放松身心的理想场所。充足的空间可用于团体游戏和活动。距离海滩不远，可以选择参加其他短途旅行。工作人员专业地接待了我们这个大团队。灵活的餐饮选择可满足我们的日程安排。房间舒适且维护良好。度假村实现了完美的平衡——私密性足以让人感到专属，但绝佳的共享空间让我们的团队自然而然地聚集在一起。尤其是户外区域，为有机联系和放松创造了无数的机会。对于希望在优美环境中放松身心、互相联系（又不至于太正式）的企业团体来说，塞拉斯蒂亚度假村是理想之选。我们精神焕发地回来了，重新联系上了，并且已经开始计划明年的旅行了！
酒店本身很棒，坐落在一个宁静的环境中。员工服务周到，食物也很美味。强烈推荐给家庭入住。
非常棒的度假村，接待人员热情周到。每个人都非常友善谦逊。………Sachin 的餐厅服务非常棒………他们甚至会根据客人的需求定制食材。千万不要错过阿育吠陀水疗中心。强烈推荐与家人一起入住的地方。宁静祥和！
我们住在私人别墅里。干净。维护良好。提供无线网络。环境安静。工作人员细心周到，服务一流。床比较硬。现场提供按摩和其他理疗服务。这里不是派对氛围。这里很安静祥和。
很棒的酒店，我们是唯一入住的客人。这是一个健康水疗中心，有大游泳池。有健康医生、按摩和瑜伽可供体验。食物很棒，工作人员很周到。强烈推荐大家去体验。非常适合旅行结束时放松或团体健康水疗。
Not a four star hotel at all - closer to two. Management of the place is poor: our bedroom wasn't cleaned while we were there and no sign to hang up to request it to be cleaned. No bin in the room. No furniture on the balcony to sit out on. We had no water on the second day and had to be moved from our block. We were moved to a room where the security box was faulty and beeped throughout the night. The wifi kept cutting out. The worst thing though is the way they communicate - nothing about treatments when we arrived even though it is an ayurvedic resort and we had to ask what was available and then they quoted different prices for the same thing to my daughter and me. At night there is nobody on reception so you arrive to a ghost hotel and that's how we found we had no water, there was nobody to tell us as we came in we had to phone and eventually somebody answered to tell us. There are lots of people on reception in the morning and none seem too busy. It's got a strange feel to it - lighting in the corridors isn't strong enough and also the bricks in the paths are so loose in places that they actually dislodged when I walked over them. Given the cost and the fact they say they are a four star hotel, they need to seriously get some customer training in and improve all the things that guests expect from this sort of hotel. The positive aspect of this place were the porters who did seem to have to work hard.
I was there with my family attending a wedding at a different location, closer to the hotel — which was the main reason we chose this place. However, the decision turned out to be a total waste, a nightmare and we are extremely disappointed with the choice. From the moment we stepped into the hotel, starting at check-in, (or I would rather say from the car park) the staff pushed us to make payments immediately ( it felt like they wanted us to pay before we even breathed). The ladies at the front desk keeps on following you ,till you keep the bags on the floor and take your card/cash out of the pocket. We were accommodated in the right-wing rooms, and suddenly the water supply to the toilets completely stopped. We had no way to shower or even use the toilet. This was especially frustrating because there were elders and kids in the family, and even another group of guests , a family from Australia with children and seniors were facing the same water issue. We overheard the staff mentioning them that it's a “breakdown” and that they were unable to supply water to shower and toilet. For a hotel, that is totally unacceptable. The rooms also had poor lighting, with no proper lighting system at all. We could barely find our belongings inside the room. The justification they gave? That it was part of the Ayurvedic concept. With all due respect to concepts , guests need water, lights, and basic comfort, not philosophy. The front office staff were extremely unprofessional and had absolutely no understanding of customer service. We had a large number of rooms booked, and most of them had multiple issues. Nothing was handled properly or professionally. We had to wait hours for something as simple as bottled water/ toilet papers. Even toilet use and showering had to be postponed because the hotel couldn’t provide basic utilities on time. Then comes breakfast — flies everywhere. So many flies. The dishes were extremely limited. I stayed for 2 days, and on both days, few from the only constant items were sautéed potatoes and bread. That’s not a menu, that’s a loop. Overall, this hotel failed in the most basic expectations: ❌ No water ❌ Poor lighting ❌Unprofessional staff ❌ Slow service ❌ Fly-filled breakfast with extremely limited food We deeply regret choosing this place. Definitely would NOT recommend. Very disappointed
My stay at Celestia was deeply nourishing and truly special. The therapist team, including Dr. Palitha Bandula Siri, Dr Dilini, Sundya and Deepthi offered treatments that were profound, grounding, and deeply relaxing. Dr Dilini could lighten up even the not so comfortable but needed treatments. Special thanks to Sundya who really made every treatment a healing session! Through Dr. Palitha clear introduction to Ayurveda, I gained a real understanding of its benefits. I had originally planned to simply rest at a beautiful place, but his introduction inspired me to book a full therapeutic package — a decision I am very grateful for. He made sure that I received all treatments to support my body to heal and clean toxins. He helped me to get rid of an allergy! The restaurant team — Malinga, Nawodya, Veronica, and Richar — created a warm and attentive dining experience, supported by a talented chef with beautifully prepared meals that were most exquisite. Malinga especially kindly taught me about Sri Lanka herbs & plants and always helped me to get the best meal for me. The housekeeping manager Kalum and his team ensured that all my needs were met — from water and candles to a perfectly clean room — and went the extra mile by arranging a stronger, dedicated internet connection so I could comfortably continue my work. Thiwanka kindly supported all technical needs. I would also like to thank the manager Shimashi, who consistently ensured that all my wishes were met and made everything feel easy and comfortable — he even surprised me with speaking German. Without Renuka’s care and guidance, I would likely have passed by or booked only a single massage. She truly understood what would support me, and thanks to her thoughtful presence, I decided to stay longer — a choice that made all the difference. Every team member contributed with heart and dedication. I felt truly seen and supported and can wholeheartedly recommend Celestia.