酒店回复: Thank you for sharing your feedback! We’re so glad to hear you enjoyed your stay with us. We do apologize for any confusion regarding beach access—while the property across the street is privately owned, we provide a complimentary shuttle to the nearest public beach from 9 a.m. to 5 p.m. We’ll be sure to review how this is communicated so future guests have a clear picture. We hope to welcome you back soon for another great visit!
5.0分
家庭亲子
原文
翻译提供方：Google
非常好的酒店我推荐它
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酒店回复: We are glad to know that you enjoyed your stay. Please visit us again!
1.0分
其他
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No ocean view only of the parking lot. And next to the pool and smells like Clorox. Did not stay and had to pay for one night. If asked about the hotel I would not recommend. Had stayed before.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and that your room view did not meet expectations. We understand how disappointing that must have been, especially after staying with us before. Your comments will be shared with our team to ensure we continue to improve the guest experience.
1.0分
其他
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Treated like a burden
Was a good experience until the end just wanted to eat breakfast with my family before we left to Kentucky and staff at hotel where very rude and told us we had to leave due to outside food when we had bought the food we where eating from the restaurant the night before.. but staff didn't care...
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酒店回复: Dear Victoria,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience ended on a disappointing note. Please know that this is not the level of service we strive to provide, and your comments will be shared with our team to ensure better communication in the future. Unfortunately, most restaurants — including ours — do not allow outside food to be brought into the facility. However, we do have additional seating areas available past the restaurant where guests are welcome to enjoy their meals. We apologize for any misunderstanding and inconvenience this caused. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with the warm and welcoming experience we’re known for.Warm regards,Monica MurphyDirector of RoomsHotel Indigo – Orange Beach
4.0分
家庭亲子
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They need to say you can’t walk to the beach from the hotel. It was fine to take the free shuttle but I would have liked to know you can’t walk to the beach
Staff was all very friendly
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酒店回复: Thank you for your feedback! We’re glad you enjoyed your stay and found our staff to be friendly and welcoming. While beach access isn’t available directly across the street, we’re happy you were able to take advantage of our complimentary shuttle service — a convenient way to get to and from the beach with ease. We appreciate your suggestion and will be sure to make that information clearer for future guests.
5.0分
其他
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Easy access to the hotel. The state beach was 1/4 mile away. There was a nature trail next to the hotel for walking or riding bikes. The staff were helpful in giving places to eat and shop.
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酒店回复: Thank you for sharing your experience! We’re so glad you enjoyed our convenient location near the beach and nature trail. It’s great to hear our team helped with local dining and shopping recommendations — we love helping guests make the most of their Orange Beach visit!
5.0分
情侣出游
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We had a wonderful stay! The hotel is not directly on the beach but there was a quick, easy to get shuttle. Off season is excellent, we had the pool and hot tub to ourselves. The front desk was friendly and accommodating. Overall an excellent stay!
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酒店回复: We’re so glad you had a wonderful stay with us! It’s great to hear you enjoyed the convenience of our beach shuttle, the relaxing pool and hot tub during the off season, and our friendly front desk team. We can’t wait to welcome you back for another excellent stay!
5.0分
家庭亲子
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My family and I love this place. It's the first time we stayed here. They were very welcoming, staff was amazing and helpful. We will be staying here in the future. We can't say enough about how great this place was!
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酒店回复: We’re thrilled to hear you and your family loved your first stay with us! Our team is so happy to know you felt welcomed and well taken care of. We can’t wait to welcome you back for many more visits in the future!
5.0分
其他
Everything was excellent.The people behind the counter on all shifts were really respectful and really amazing to all the visitors.We will definitely be back
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酒店回复: Thank you so much for your kind words! We’re delighted to hear our front desk team made such a great impression throughout your stay. We can’t wait to welcome you back again soon!
5.0分
家庭亲子
This is our most favorite place to stay when we are in Orange Beach! Everything is always perfect! We will be back!!
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酒店回复: Thank you so much, Benjamin! We’re thrilled to be your favorite place to stay in Orange Beach and to know everything was perfect during your visit. Your loyalty and kind words mean so much to our team. We can’t wait to welcome you back again soon!Warm regards,Monica MurphyDirector of RoomsHotel Indigo – Orange Beach
一切都很棒，只是酒店描述中没有提到没有步行前往海滩，而是提到酒店提供上午 9 点至下午 5 点的班车服务。
非常好的酒店我推荐它
No ocean view only of the parking lot. And next to the pool and smells like Clorox. Did not stay and had to pay for one night. If asked about the hotel I would not recommend. Had stayed before.
Treated like a burden
Was a good experience until the end just wanted to eat breakfast with my family before we left to Kentucky and staff at hotel where very rude and told us we had to leave due to outside food when we had bought the food we where eating from the restaurant the night before.. but staff didn't care...
They need to say you can’t walk to the beach from the hotel. It was fine to take the free shuttle but I would have liked to know you can’t walk to the beach
Staff was all very friendly
Easy access to the hotel. The state beach was 1/4 mile away. There was a nature trail next to the hotel for walking or riding bikes. The staff were helpful in giving places to eat and shop.
We had a wonderful stay! The hotel is not directly on the beach but there was a quick, easy to get shuttle. Off season is excellent, we had the pool and hot tub to ourselves. The front desk was friendly and accommodating. Overall an excellent stay!
My family and I love this place. It's the first time we stayed here. They were very welcoming, staff was amazing and helpful. We will be staying here in the future. We can't say enough about how great this place was!
Everything was excellent.The people behind the counter on all shifts were really respectful and really amazing to all the visitors.We will definitely be back
This is our most favorite place to stay when we are in Orange Beach! Everything is always perfect! We will be back!!