The building is run down. The tub was chipped and flaking, the metal was flaking off the towel rods. When we walked into our room, the floor was dirty and sticky; we could actually see foot prints. However, the staff was friendly, the bed was ok and the air conditioner worked.
展开
酒店回复: Dear Tessa,I’m truly sorry your room fell short of the comfort and cleanliness you deserved—seeing chipped fixtures, flaking metal, and sticky floors is unacceptable, and I apologize for the frustration this caused. Please know we’re in the midst of property-wide renovations to replace tubs, update hardware, and deep-clean flooring so future stays are fresh and inviting. I’m glad to hear our team made you feel welcome and that your bed and air conditioning met expectations; we’ll share your kind words with them. If you’d consider returning, our front desk would be happy to personally escort you to a newly refurbished room or address any needs during your stay.Warm regards,CraigGuest Relations MemberMotel 6 Wheatland, WY
3.0分
家庭亲子
展开
They were over booked, and didn't have a clean room available. The cleaning girl was still there and cleaned a room for us. Stellar staff! They really went the extra mile to accommodate us. There is no elevator, but there is only two short flights of stairs, with good, sturdy handrails, so not a real issue unless you're very handicapped.
展开
酒店回复: Dear Gina,Thank you for your honest feedback and for recognizing our hardworking staff—we’re especially glad to hear the housekeeping team was able to step up and get a room ready for you. We're sincerely sorry for the inconvenience of the overbooking and truly appreciate your patience and understanding.You're absolutely right about the lack of an elevator, and we understand how that can be challenging for some guests. As part of our ongoing renovations, we’re reviewing ways to improve accessibility and overall guest comfort.We’d love the chance to welcome you back and provide a smoother, even better experience next time.Warm regards,BrittanyGuest Relations MemberMotel 6 Wheatland, WY
3.0分
家庭亲子
Ice machine down.
Staff could not figure out system and reservation was hard to figure out.
Check in took 20+ min.
1.0分
其他
ABSOLUTELY TERRIBLE! WORST MOTEL 6 EXPERIENCE OF MY LIFE. It was late at night when I arrived. The room had been paid for over an hour earli
展开
酒店回复: Dear Ronald,I’m very sorry to hear about your experience and completely understand your frustration. Arriving late at night and facing issues with a prepaid reservation is incredibly upsetting, and we deeply regret the inconvenience this caused. This is not the experience we want for any of our guests.We are actively addressing operational issues as part of our renovation efforts to improve both our service standards and guest experience. Please know your feedback is being taken seriously and shared with our team to ensure better handling of late check-ins and reservations moving forward.We’d truly appreciate the opportunity to make things right should you decide to give us another try.Warm regards,CraigGuest Relations MemberMotel 6 Wheatland, WY
1.0分
家庭亲子
展开
Not able to check in as stated in listing, until after 3. Secured my room, left for an evening event with keys, came back late, room was given to other guests. Terribly irritated.
展开
酒店回复: Dear Shawna,Thank you for sharing your experience, and I sincerely apologize for the inconvenience and frustration you encountered. What you described regarding your reserved room being reassigned after check-in is absolutely unacceptable and not reflective of the standards we strive to uphold. We are currently investigating how this occurred and will be reinforcing check-in and reservation protocols with our front desk team to prevent this from ever happening again.We truly regret the disruption this caused during your visit, and we hope you’ll consider giving us another chance in the future so we can provide the reliable and welcoming stay you expected and deserved.Warm regards,HannahGuest Relations MemberMotel 6 Wheatland, WY
5.0分
其他
展开
Very clean nice stay!
I just needed a clean place for my kids and I to stay for a night and this Motel 6 delivered! It’s an older building that’s been renovated and it’s right off the highway. I was really impressed by the cleanliness of the rooms and the lobby. We’ve done a lot of traveling this last year and this was definitely the cleanest place we’ve stayed!
展开
酒店回复: Thank you so much for the glowing review, Jaime!We’re thrilled to hear that your stay with us was clean, comfortable, and just what you and your kids needed. It means a lot to know our efforts, especially during our renovation phase, are making a positive impact. We're especially proud that you found our rooms and lobby to be the cleanest of all your travels—what a compliment!We hope to welcome you back anytime you’re passing through Rock Springs again.Warm regards,ChrisGuest Relations MemberMotel 6 Wheatland, WY
2.0分
其他
Neglected Property
Property quality for the price was deficient. Everything was in poor condition. No breakfast. Overall very disappointing for a Motel 6.
2.0分
家庭亲子
展开
The motel seems to have staffing problems and seems to have gone downhill in recent years. While the desk clerk was helpful and admitted the motel is understaffed on housekeeping, the first room we were given was not even clean and had unmade beds and towels on the floor, so we had to get another one. When we were given the key to the second room we were told for some reason that the key most likely wouldn’t work and that the clerk may have to come and manually let us in, which is what happened. When you’re exhausted from traveling, the last thing you want is to have to wait for a room when you made a reservation well beforehand. It appeared that no one had checked on the cleaning of the rooms during the day. At any rate, other than the shower, the room and property were not terrible, but the motel needs some help with management and employees.
展开
酒店回复: Dear Anna,Thank you for taking the time to share your detailed feedback—we sincerely apologize for the inconveniences you experienced during your stay. It’s clear that we fell short in delivering the smooth, comfortable experience you deserved, especially after a long day of travel.We’re aware of the staffing challenges and are actively working to strengthen our housekeeping and front desk teams. The room readiness issue and key malfunction you encountered are not acceptable, and I truly appreciate your patience and understanding in a frustrating situation. We're also undergoing renovations and operational improvements aimed at preventing these kinds of issues and ensuring better service moving forward.We hope you'll consider giving us another opportunity to show you the progress we're making.Warm regards,ChrisGuest Relations MemberMotel 6 Wheatland, WY
5.0分
家庭亲子
The staff were very helpful and kind when we arrived very late for our reservation.
No elevator but it is only 2 floors.
酒店回复: Thank you for your review and remember we leave the light on.
1.0分
其他
展开
The room was atleast 85°on arrival i tried to turn on ac and nothing no fan no cooler nothing.... and the windows dobt open... in their defense i arrived at 1 am and planned to be on the road at 730 so i didn't reques a move or complain, but i wont be back.
展开
酒店回复: I apologize you had an unpleasant stay and I wish you would have said something. I will be looking into the air conditioner issue immediately.
The building is run down. The tub was chipped and flaking, the metal was flaking off the towel rods. When we walked into our room, the floor was dirty and sticky; we could actually see foot prints. However, the staff was friendly, the bed was ok and the air conditioner worked.
They were over booked, and didn't have a clean room available. The cleaning girl was still there and cleaned a room for us. Stellar staff! They really went the extra mile to accommodate us. There is no elevator, but there is only two short flights of stairs, with good, sturdy handrails, so not a real issue unless you're very handicapped.
Ice machine down.
Staff could not figure out system and reservation was hard to figure out.
Check in took 20+ min.
ABSOLUTELY TERRIBLE! WORST MOTEL 6 EXPERIENCE OF MY LIFE. It was late at night when I arrived. The room had been paid for over an hour earli
Not able to check in as stated in listing, until after 3. Secured my room, left for an evening event with keys, came back late, room was given to other guests. Terribly irritated.
Very clean nice stay!
I just needed a clean place for my kids and I to stay for a night and this Motel 6 delivered! It’s an older building that’s been renovated and it’s right off the highway. I was really impressed by the cleanliness of the rooms and the lobby. We’ve done a lot of traveling this last year and this was definitely the cleanest place we’ve stayed!
Neglected Property
Property quality for the price was deficient. Everything was in poor condition. No breakfast. Overall very disappointing for a Motel 6.
The motel seems to have staffing problems and seems to have gone downhill in recent years. While the desk clerk was helpful and admitted the motel is understaffed on housekeeping, the first room we were given was not even clean and had unmade beds and towels on the floor, so we had to get another one. When we were given the key to the second room we were told for some reason that the key most likely wouldn’t work and that the clerk may have to come and manually let us in, which is what happened. When you’re exhausted from traveling, the last thing you want is to have to wait for a room when you made a reservation well beforehand. It appeared that no one had checked on the cleaning of the rooms during the day. At any rate, other than the shower, the room and property were not terrible, but the motel needs some help with management and employees.
The staff were very helpful and kind when we arrived very late for our reservation.
No elevator but it is only 2 floors.
The room was atleast 85°on arrival i tried to turn on ac and nothing no fan no cooler nothing.... and the windows dobt open... in their defense i arrived at 1 am and planned to be on the road at 730 so i didn't reques a move or complain, but i wont be back.