酒店回复: We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.
2.0分
其他
Shower
We were put in a handicap room without being told, and the water from the shower leaked out into the room and drenched my clothes that were out there.
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酒店回复: Our aim is always to exceed the expectations of our guests, and falling short of that goal is something we take very seriously. Please accept our sincere apologies for not meeting your expectations during your visit.We hope you will give us another opportunity to provide you with the exceptional experience you deserve, should your travels bring you back to our town.
5.0分
其他
Came in for the weekend to see some of our high school friends who lived in Plano. Great location and liked it was off the highway. Great prices too for Plano.
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酒店回复: We are thrilled to hear that you enjoyed your stay with us. We sincerely hope to welcome you back should your travels bring you to our town again.
5.0分
其他
Needed a night away from home!! Spent the afternoon at World Springs, which was a close drive.
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酒店回复: We are thrilled to hear that you enjoyed your stay with us. We sincerely hope to welcome you back should your travels bring you to our town again.
5.0分
其他
The night staff was excellent Lasandra (I'm not sure if that's her name) but she really went above and beyond to take care of us
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酒店回复: Thank you for the wonderful 10/10 review! We’re thrilled to hear that our night staff made such a positive impression. We truly appreciate your feedback and look forward to welcoming you back again soon!
3.0分
家庭亲子
The restaurant is displayed as staying open until 11. One night I asked at 1030pm and it was closed, the second night it was closed by 937pm. Very frustrating.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about your frustration with our restaurant hours. We understand how disappointing it must have been to find the restaurant closed earlier than expected. Your comments will be shared with our team so we can address the inconsistency and ensure our hours of operation are accurately maintained. We truly value your input and hope to have the opportunity to provide a smoother experience on your next stay.
5.0分
商务出差
One thing I would suggest is using some type of fabric softener on the linens. They were really stiff. Other than that the hotel was really nice!
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酒店回复: We are thrilled to hear that you enjoyed your stay with us. We really appreciate the suggestion of fabric softener. We sincerely hope to welcome you back should your travels bring you to our town again.
4.0分
其他
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Rough start but we WILL stay here again!
Check-in was a problem as the attendant ignored our prior reservation (and payment) and created a new one thus charging us a second time. The hotel had only down pillows and comforters, comfortable but I'm highly allergic to them. The attendant on duty tried to locate non-feather pillows and finally found one out of four. My wife enjoyed it while I used a blanket and bath towel for a pillow. The Assistant General Manager was very understanding and made everything right the next day so our second night was much better.
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酒店回复: We are thrilled to hear that you enjoyed your stay with us. We sincerely hope to welcome you back should your travels bring you to our town again.
5.0分
其他
The room was very clean & the staff was very friendly!
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酒店回复: We are thrilled to hear that you enjoyed your stay with us. We sincerely hope to welcome you back should your travels bring you to our town again.
3.0分
情侣出游
I had higher hopes for the hotel; not bure if it was the color combination and decor, but it felt a bit dated. Also there was a large wet spot in our carpet.
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酒店回复: Thank you for taking the time to share your feedback with us. On behalf of our entire hotel team, I want to express our gratitude for choosing to stay with us.
推荐清洁
Shower
We were put in a handicap room without being told, and the water from the shower leaked out into the room and drenched my clothes that were out there.
Came in for the weekend to see some of our high school friends who lived in Plano. Great location and liked it was off the highway. Great prices too for Plano.
Needed a night away from home!! Spent the afternoon at World Springs, which was a close drive.
The night staff was excellent Lasandra (I'm not sure if that's her name) but she really went above and beyond to take care of us
The restaurant is displayed as staying open until 11. One night I asked at 1030pm and it was closed, the second night it was closed by 937pm. Very frustrating.
One thing I would suggest is using some type of fabric softener on the linens. They were really stiff. Other than that the hotel was really nice!
Rough start but we WILL stay here again!
Check-in was a problem as the attendant ignored our prior reservation (and payment) and created a new one thus charging us a second time. The hotel had only down pillows and comforters, comfortable but I'm highly allergic to them. The attendant on duty tried to locate non-feather pillows and finally found one out of four. My wife enjoyed it while I used a blanket and bath towel for a pillow. The Assistant General Manager was very understanding and made everything right the next day so our second night was much better.
The room was very clean & the staff was very friendly!
I had higher hopes for the hotel; not bure if it was the color combination and decor, but it felt a bit dated. Also there was a large wet spot in our carpet.