At arrival I was notified there is no pool at the property, which was the only reason for booking this room. The lady at the desk said it’s been over a year since they no longer have a pool. I was very upset. The room is large and the kitchen is nice, but there were 2 bugs on the floor of the bathroom first thing. Plus the main door did not fully close- you can see out the door from the edges where it’s supposed to be closed so safety is a concern. And no extra blankets or pillows or anything for the spare bed. Not very impressed.
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酒店回复: Dear Taylor,Thank you for your feedback. It’s great to know you liked the spacious room and kitchen. We’ll be reviewing the bathroom, door closure, and linen setup to ensure everything is in proper order. Your notes on the pool and overall stay are appreciated, and we’ll use them to improve. We value your visit and hope to provide a much better experience next time.Sincerely,Guest Services.
5.0分
其他
Very nice room, Definitely met my expectations and more. Staff was polite and just very pleasant! Very clean, well lit parking.
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酒店回复: Dear Sara,Thank you for sharing your wonderful feedback. We are delighted to know the room and overall experience exceeded your expectations. It’s great to hear our team and well-kept facilities added to your comfort. We look forward to welcoming you again soon!Sincerely,Guest Services.
5.0分
其他
Everything about it was extremely pleasant and Jay at the front desk was fantastic.
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酒店回复: Dear John,Thank you for the perfect rating. Your feedback means a lot to the team, and we appreciate you choosing to stay with us. We look forward to welcoming you back for another great visit.Sincerely,Guest Services.
5.0分
商务出差
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room was clean and stock. Staff very helpful. Been staying at this location since it opened. Some work need to be done on building issues ,but not a show stopper. We stay in room 203 main issue the toilet. You would flush it and it would sound like a jake Brake on a truck. Not every time ,mostly at night and early morning. great alarm clock for those sleeping in
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酒店回复: Dear Guest,Thank you for your continued loyalty and for sharing your experience. It’s wonderful to know you always enjoy our clean, well-stocked rooms and helpful team. We appreciate your feedback on the noise, which will be reviewed to enhance guest comfort. We look forward to welcoming you back soon for another pleasant stay.Sincerely,Guest Services.
5.0分
其他
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Excellent Experience
We had a wonderful experience staying at Candlewood Suites over the weekend. The room was large and had everything we needed. Our favorite part was the helpful staff. Jay and all the desk service employees were friendly, helpful, and accommodating. I will most definitely seek out other Candlewood Suites in the future.
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酒店回复: Dear Guest,Thank you for sharing your wonderful experience. We’re delighted you enjoyed the spacious room and that Jay, along with our front desk team, made your stay comfortable and pleasant. It’s a pleasure knowing you plan to stay with Candlewood Suites again. We look forward to welcoming you back for another great visit.Sincerely,Guest Services.
4.0分
朋友出游
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The unit above me had kids and you could hear them running back and forth until the went to bed. My suggestion would be if you know kids are going to be in a room place them on the ground level. Also, my room was located next to the emergency staircase, every time someone accessed it and when the door closed it slammed and was very loud. I suggest the door closure needs to be adjusted. In addtion, most the the door handles in the staircase were in appearance broken. This should be addressed as a safety issuse. Finally, Im not a frequent traveler but when i went to adjust the HVAC unit and opened the access door on the unit to adust the temperature it just said on. To save multiple calls to the front desk, place a sticker indicating to adjust use thermostat on the wall.
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酒店回复: Dear Ronny Lewis,Thank you for sharing your detailed feedback. We are pleased to know you took the time to offer thoughtful suggestions. Your comments regarding room placement, door adjustments, and clear thermostat labeling are valuable and help us enhance comfort and safety for all guests. We appreciate your insights and hope to welcome you back for an even smoother experience on your next stay.Sincerely,Guest Services.
4.0分
朋友出游
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I could hear the children runnning across the floor above me. Maybe if is known kids will be staying the ground level maybe best for their stay. Also, i was located next to the staircase exit door and everytime it was used it slammed closed and was very loud. I believe the closure needs to be adjusted to allow for the door to close slowly which will not be heard. In addition, serveral exit door handles appears to be broken. That could be a safety issue.
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酒店回复: Dear Ronny Lewis,Thank you for sharing your feedback. We are glad you took the time to highlight these details. Your suggestions regarding room placement for families, the staircase door closure, and safety hardware are very helpful and will be reviewed with our maintenance team. We truly appreciate your insight, as it helps us enhance comfort and safety for all guests.Sincerely,Guest Services.
4.0分
其他
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I needed a place to stay for a night after an event in the vicinity, and I got it. The property is in an industrial zone on the edge of town, so I'm glad I researched the locations of the things I needed (e.g., convenience stores) so I could find them readily after dark.
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酒店回复: Dear Timothy Carr,Thank you for choosing to stay with us after your event. We are glad the location met your needs and appreciate your thoughtful planning. We look forward to welcoming you again for another comfortable and convenient stay.Sincerely,Guest Services.
1.0分
其他
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We booked an accessible room paying more for a walk in shower since I have leg issues. We did not receive that but got a hearing accessible room. We were told that we didn't book the correct room but when we showed them the picture on the website we were told they use the same pictures in all the room descriptions. We were offered "ice cream and water" to compensate us. It didn't help me get in the shower. There also was no sofa or recliner in the room. But a lot of empty space where on should have been. I sometimes have to sleep upright to relieve leg pain at night. This stay was not as advertised and no amount of ice cream would make it right.
I will never book a candlewood hotel again and will warn my friends not to so either.,
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酒店回复: Dear Gray Cable,Thank you for sharing your experience. We truly appreciate your detailed feedback. Your comments are valuable in helping us ensure our accessible room information and amenities are clearly represented and better aligned with guest needs. We understand how important comfort and accessibility are, and your insights will be shared with our management team for immediate review and improvement. We hope you may consider giving us another opportunity to provide a stay that meets your expectations.Sincerely,Guest Services.
平庸
外面没有悬垂物，下雨天可以拆行李，塑料床垫套太糟糕了，我把它拿掉了。没有沙发，没有早餐，没有游泳池，厨房区域没有灯，床边的躺椅上也没有灯可以看书。房间很舒服，放行李箱的地方不错，淋浴和洗漱用品也不错。
At arrival I was notified there is no pool at the property, which was the only reason for booking this room. The lady at the desk said it’s been over a year since they no longer have a pool. I was very upset. The room is large and the kitchen is nice, but there were 2 bugs on the floor of the bathroom first thing. Plus the main door did not fully close- you can see out the door from the edges where it’s supposed to be closed so safety is a concern. And no extra blankets or pillows or anything for the spare bed. Not very impressed.
Very nice room, Definitely met my expectations and more. Staff was polite and just very pleasant! Very clean, well lit parking.
Everything about it was extremely pleasant and Jay at the front desk was fantastic.
room was clean and stock. Staff very helpful. Been staying at this location since it opened. Some work need to be done on building issues ,but not a show stopper. We stay in room 203 main issue the toilet. You would flush it and it would sound like a jake Brake on a truck. Not every time ,mostly at night and early morning. great alarm clock for those sleeping in
Excellent Experience
We had a wonderful experience staying at Candlewood Suites over the weekend. The room was large and had everything we needed. Our favorite part was the helpful staff. Jay and all the desk service employees were friendly, helpful, and accommodating. I will most definitely seek out other Candlewood Suites in the future.
The unit above me had kids and you could hear them running back and forth until the went to bed. My suggestion would be if you know kids are going to be in a room place them on the ground level. Also, my room was located next to the emergency staircase, every time someone accessed it and when the door closed it slammed and was very loud. I suggest the door closure needs to be adjusted. In addtion, most the the door handles in the staircase were in appearance broken. This should be addressed as a safety issuse. Finally, Im not a frequent traveler but when i went to adjust the HVAC unit and opened the access door on the unit to adust the temperature it just said on. To save multiple calls to the front desk, place a sticker indicating to adjust use thermostat on the wall.
I could hear the children runnning across the floor above me. Maybe if is known kids will be staying the ground level maybe best for their stay. Also, i was located next to the staircase exit door and everytime it was used it slammed closed and was very loud. I believe the closure needs to be adjusted to allow for the door to close slowly which will not be heard. In addition, serveral exit door handles appears to be broken. That could be a safety issue.
I needed a place to stay for a night after an event in the vicinity, and I got it. The property is in an industrial zone on the edge of town, so I'm glad I researched the locations of the things I needed (e.g., convenience stores) so I could find them readily after dark.
We booked an accessible room paying more for a walk in shower since I have leg issues. We did not receive that but got a hearing accessible room. We were told that we didn't book the correct room but when we showed them the picture on the website we were told they use the same pictures in all the room descriptions. We were offered "ice cream and water" to compensate us. It didn't help me get in the shower. There also was no sofa or recliner in the room. But a lot of empty space where on should have been. I sometimes have to sleep upright to relieve leg pain at night. This stay was not as advertised and no amount of ice cream would make it right.
I will never book a candlewood hotel again and will warn my friends not to so either.,