酒店回复: Thank you for letting us know about your recent stay with us. Providing the highest level of hospitality is our number one priority. I apologize that your experience did not meet expectations. Your kind words about Gemma are most appreciated, and rest assured, your feedback will be shared with her. We hope to have the opportunity to welcome you back, so we can deliver on the great guest experience that you deserve.
3.0分
其他
原文
翻译提供方：Google
早上7点早餐开始前，大堂里竟然没有咖啡，真是荒唐。再买两台咖啡机，这样早起的人就能喝上咖啡了。
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酒店回复: Thank you for letting us know about your recent stay. Please be advised that we do have coffee, tea and hot water available 24/7. Shortly before breakfast begins, the coffee station is brought up to the breakfast area for guests to enjoy.
4.0分
其他
原文
翻译提供方：Google
在物业满员的情况下使用无人机清洁很不方便。噪音大，停车位有限。
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酒店回复: Thank you for letting us know about your recent stay. We apologize about the inconvenience related to the drone, and we hope that it did not prevent you from enjoying your experience with us. We hope to see you again soon.
5.0分
情侣出游
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The place was great it was very clean and the food was wonderful. The staff was very friendly and very knowledgeable about the area. I would recommend this place to anyone.
酒店回复: Thank you for the great review! We hope to welcome you back soon!
5.0分
其他
Everything is good the roon very clean and the staff very friendly and the breakfast very good 100% recommended
酒店回复: Thank you for the great review! We hope to welcome you back soon!
5.0分
其他
Spotless room! Well stocked with towels and toiletries! Nice breakfast! Staff friendly and professional!
酒店回复: Thank you for the great review! We hope to welcome you back soon!
1.0分
情侣出游
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You have to pay to park at the hotel. The charge is 10.60 daily. That is just so wrong after you pay to stay at their hotel and then they charge you. Was not told that at all when we checked in and checked out. They were just sneaky and when you are gone they throw that charge on your credit card.
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酒店回复: Thank you for letting us know about your stay. We apologize for any misunderstanding regarding the parking policy. Please be advised that the policy is clearly listed on all of the online platforms, as we try to be as transparent as possible. Thanks again for the feedback and we hope to welcome you back, so we can deliver on an all-around great experience.
5.0分
其他
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If you had the misfortune of staying in some of the run-down hotels in Myrtle Beach, this is a different kind of hotel. Everything worked in my room, and the mini refrigerator actually kept my drinks cold. There is a complimentary breakfast in addition to free parking. I highly recommend a stay at this hotel.
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酒店回复: Thank you for this wonderful review! We are delighted that you enjoyed your stay with us. Please come visit us again the next time you are in town!
5.0分
情侣出游
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Two of the women who were working on the front desk were very pleasant and helpful to us - Jordan, who helped us with a remote that was stuck and the door to the deck that was stuck and Jo who helped us with wonderful recommendations and helped us figure out how to get over to the beach in the afternoon so we could sit and read… then we had a great discussion about YA literature!!
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酒店回复: Thank you so much for this wonderful review! It is truly a pleasure to hear about your great experience with us. I am delighted to see that Jordan and Jo played a part in ensuring that you had a good stay with us. Rest assured, I will be sharing your feedback with them, so they can see what a great job they are doing. Thanks again for letting us know about your experience, and we hope to see you again soon.
3.0分
朋友出游
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we were under the impression that we had free parking when we booked it through *******. Period when we left they did not have our receipt ready so they emailed it to me and they charged me $72 and change for parking. I was not very happy because that was never even mentioned.
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酒店回复: Thank for providing feedback from your recent stay. Please be advised that the parking policy is listed on *******, however we do apologize for any misunderstanding.
我住过的所有万豪酒店中，这家最令人失望。房间很干净，但光线也很暗。即使打开了所有灯，灯光也相当不足。我们入住期间甚至没有人打扫房间，也没有提供干净的毛巾。吹风机坏了，我拿到前台后被告知没有其他可用的了（后来有人把一个留在我房间里，但我需要的时候没有）。这次入住最棒的是Gemma（她亲自）准备了早餐，而且做得非常好！
早上7点早餐开始前，大堂里竟然没有咖啡，真是荒唐。再买两台咖啡机，这样早起的人就能喝上咖啡了。
在物业满员的情况下使用无人机清洁很不方便。噪音大，停车位有限。
The place was great it was very clean and the food was wonderful. The staff was very friendly and very knowledgeable about the area. I would recommend this place to anyone.
Everything is good the roon very clean and the staff very friendly and the breakfast very good 100% recommended
Spotless room! Well stocked with towels and toiletries! Nice breakfast! Staff friendly and professional!
You have to pay to park at the hotel. The charge is 10.60 daily. That is just so wrong after you pay to stay at their hotel and then they charge you. Was not told that at all when we checked in and checked out. They were just sneaky and when you are gone they throw that charge on your credit card.
If you had the misfortune of staying in some of the run-down hotels in Myrtle Beach, this is a different kind of hotel. Everything worked in my room, and the mini refrigerator actually kept my drinks cold. There is a complimentary breakfast in addition to free parking. I highly recommend a stay at this hotel.
Two of the women who were working on the front desk were very pleasant and helpful to us - Jordan, who helped us with a remote that was stuck and the door to the deck that was stuck and Jo who helped us with wonderful recommendations and helped us figure out how to get over to the beach in the afternoon so we could sit and read… then we had a great discussion about YA literature!!
we were under the impression that we had free parking when we booked it through *******. Period when we left they did not have our receipt ready so they emailed it to me and they charged me $72 and change for parking. I was not very happy because that was never even mentioned.