酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很干净我喜欢它
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
1.0分
其他
I stayed for one night and you charged me for the entire stay even though at check in I told you I was staying for one night!
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酒店回复: Thank you for taking the time to share your feedback regarding your recent experience at Home2 Suites in Cheyenne, Wyoming. I wanted to follow up personally, as we had spoken over the phone about this stay. As mentioned, your reservation was booked through a third-party site, which means we unfortunately have no control over their payment or refund process.Since you checked out early, any refund requests must be handled directly with the third-party company you booked through. I’m truly sorry for the inconvenience this situation has caused and hope that you’re able to receive a refund for the unused portion of your stay.Thank you again for your understanding, and please don’t hesitate to reach out if we can assist in any other way.
5.0分
其他
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We had a good experience! Beds were comfortable, room was clean and there were generous amounts of towels and necessities. Parking lot was clean, and incredibly well lit. We did book through ******* and it clearly stated it was pet friendly. No where did it say there would be an added fee of $75 (non refundable), but we were met with that at the front desk. Just FYI
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
5.0分
其他
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If you visit Cheyenne, please stay at Hime2Suites.
Everything was wonderful. The room was so spacious and clean and layout well thought out. The bathroom is modern and spacious shower and water pressure. Kitchen area was clean. Loved the appliances and place settings. Made my stay homey
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
2.0分
其他
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Just because it’s new doesn’t make it good
Thin walls and ceiling, had to unplug tv to turn off tv, ac was constantly turning off before reaching temperature, I think it was motion activated so it turned off when I was sleeping. Breakfast was brown bananas, coffee milk was spoiled.
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酒店回复: Thank you for taking the time to post comments about your recent stay with us. Please know that your feedback is extremely valuable to us, and your remarks will not go unnoticed. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future!
5.0分
其他
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New Yorkers visiting Cheyenne
It was an awesome hotel. After arriving from a long traveling day from New York it was so nice to have such a wonderful welcome from your staff. The rooms were immaculate, the free breakfast was delicious with many options of food. Extra shout out to Zay who worked the front desk. Great person to have as a welcome person!
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
4.0分
家庭亲子
We always enjoy this Hilton line. Consistently well maintained with fantastic amenities!
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
5.0分
情侣出游
The staff is very friendly and helpful!
Location is great! Hotel was clean and comfortable!
Breakfast was fantastic!
Thank you
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
4.0分
其他
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We loved the facilty and it's amenities. Breakfast was outstanding with almond milk for dairy free diets! However, the traffic noise was loud, even in the rooms.
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
友好的员工给我留下了深刻的印象
超出预期，员工的友善给我留下了深刻的印象，尤其是管理员詹姆斯。每次见到他，他都热情友好地迎接我们！感谢詹姆斯在工作中付出的额外努力！
一切都很干净我喜欢它
I stayed for one night and you charged me for the entire stay even though at check in I told you I was staying for one night!
We had a good experience! Beds were comfortable, room was clean and there were generous amounts of towels and necessities. Parking lot was clean, and incredibly well lit. We did book through ******* and it clearly stated it was pet friendly. No where did it say there would be an added fee of $75 (non refundable), but we were met with that at the front desk. Just FYI
If you visit Cheyenne, please stay at Hime2Suites.
Everything was wonderful. The room was so spacious and clean and layout well thought out. The bathroom is modern and spacious shower and water pressure. Kitchen area was clean. Loved the appliances and place settings. Made my stay homey
Just because it’s new doesn’t make it good
Thin walls and ceiling, had to unplug tv to turn off tv, ac was constantly turning off before reaching temperature, I think it was motion activated so it turned off when I was sleeping. Breakfast was brown bananas, coffee milk was spoiled.
New Yorkers visiting Cheyenne
It was an awesome hotel. After arriving from a long traveling day from New York it was so nice to have such a wonderful welcome from your staff. The rooms were immaculate, the free breakfast was delicious with many options of food. Extra shout out to Zay who worked the front desk. Great person to have as a welcome person!
We always enjoy this Hilton line. Consistently well maintained with fantastic amenities!
The staff is very friendly and helpful!
Location is great! Hotel was clean and comfortable!
Breakfast was fantastic!
Thank you
We loved the facilty and it's amenities. Breakfast was outstanding with almond milk for dairy free diets! However, the traffic noise was loud, even in the rooms.