酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很干净我喜欢它
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
2.0分
其他
We had stuff go missing. Shower would not get hot and had little pressure. Neighbor kept banging on the door anytime we would talk at all.
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酒店回复: Good afternoon,Thank you for taking the time to leave your review. I would like to follow up on a few of the concerns you mentioned. We take all feedback and all accusations very seriously, and we want to ensure we fully understand the situation.You stated that you had belongings go missing during your stay. Could you please clarify whether this was reported to the front desk or management at the time? Additionally, were these items left inside your guest room, in a vehicle, or elsewhere on the property? Any additional details you can provide will help us look into this thoroughly.Regarding the issue with a neighbor banging on your door, Did you notify the Front Desk when this occurred? Our team is available 24/7 to address disturbances or safety concerns, and we would have been happy to assist.We sincerely appreciate you bringing these concerns to our attention and look forward to your reply so we can investigate further.
5.0分
商务出差
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Rooms were big and everything was spotless. The complimentary breakfast was one of the best we’ve had! We have livestock shows throughout the year nearby and we will definitely book here from here on out!
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit
1.0分
其他
I stayed for one night and you charged me for the entire stay even though at check in I told you I was staying for one night!
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酒店回复: Thank you for taking the time to share your feedback regarding your recent experience at Home2 Suites in Cheyenne, Wyoming. I wanted to follow up personally, as we had spoken over the phone about this stay. As mentioned, your reservation was booked through a third-party site, which means we unfortunately have no control over their payment or refund process.Since you checked out early, any refund requests must be handled directly with the third-party company you booked through. I’m truly sorry for the inconvenience this situation has caused and hope that you’re able to receive a refund for the unused portion of your stay.Thank you again for your understanding, and please don’t hesitate to reach out if we can assist in any other way.
5.0分
其他
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We had a good experience! Beds were comfortable, room was clean and there were generous amounts of towels and necessities. Parking lot was clean, and incredibly well lit. We did book through ******* and it clearly stated it was pet friendly. No where did it say there would be an added fee of $75 (non refundable), but we were met with that at the front desk. Just FYI
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
5.0分
其他
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If you visit Cheyenne, please stay at Hime2Suites.
Everything was wonderful. The room was so spacious and clean and layout well thought out. The bathroom is modern and spacious shower and water pressure. Kitchen area was clean. Loved the appliances and place settings. Made my stay homey
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit.
2.0分
其他
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Just because it’s new doesn’t make it good
Thin walls and ceiling, had to unplug tv to turn off tv, ac was constantly turning off before reaching temperature, I think it was motion activated so it turned off when I was sleeping. Breakfast was brown bananas, coffee milk was spoiled.
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酒店回复: Thank you for taking the time to post comments about your recent stay with us. Please know that your feedback is extremely valuable to us, and your remarks will not go unnoticed. We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future!
5.0分
其他
Always a great place to stay. Quiet and safe area. Staff are always friendly.
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酒店回复: Thank you so much for taking the time to review your positive experience at the Home 2 Suites by Hilton in Cheyenne. I apologize for the delayed response. I am so glad you found our hotel to be accommodating to you! It is very common for guests to take time to fill out a survey only when they wish to report an unpleasant stay, so we truly appreciate that you took a moment to respond. Please let me know if I can ever be of assistance to you. Thank you again, and we look forward to your next visit
3.0分
商务出差
The smell in the room and staff toke for ever to give me 2 firm pillows.
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酒店回复: We sincerely apologize for the odor you may have experienced in your room. Were you able to report this concern to the front desk or any of our team members during your stay? It appears that we were able to fulfill your request for additional pillows within 10 minutes. We apologize if that was not fast enough, as we were also assisting other guests checking in at that time.
友好的员工给我留下了深刻的印象
超出预期，员工的友善给我留下了深刻的印象，尤其是管理员詹姆斯。每次见到他，他都热情友好地迎接我们！感谢詹姆斯在工作中付出的额外努力！
一切都很干净我喜欢它
We had stuff go missing. Shower would not get hot and had little pressure. Neighbor kept banging on the door anytime we would talk at all.
Rooms were big and everything was spotless. The complimentary breakfast was one of the best we’ve had! We have livestock shows throughout the year nearby and we will definitely book here from here on out!
I stayed for one night and you charged me for the entire stay even though at check in I told you I was staying for one night!
We had a good experience! Beds were comfortable, room was clean and there were generous amounts of towels and necessities. Parking lot was clean, and incredibly well lit. We did book through ******* and it clearly stated it was pet friendly. No where did it say there would be an added fee of $75 (non refundable), but we were met with that at the front desk. Just FYI
If you visit Cheyenne, please stay at Hime2Suites.
Everything was wonderful. The room was so spacious and clean and layout well thought out. The bathroom is modern and spacious shower and water pressure. Kitchen area was clean. Loved the appliances and place settings. Made my stay homey
Just because it’s new doesn’t make it good
Thin walls and ceiling, had to unplug tv to turn off tv, ac was constantly turning off before reaching temperature, I think it was motion activated so it turned off when I was sleeping. Breakfast was brown bananas, coffee milk was spoiled.
Always a great place to stay. Quiet and safe area. Staff are always friendly.
The smell in the room and staff toke for ever to give me 2 firm pillows.