Our stay was nice, the room was beautiful and the front desk service was fantastic, i only give it three stars for the way my husband was treated at the restaurant, we paid for the complimentary breakfast, the total was 40 dollars, the waitress spoke to him for 2 seconds than left, he was leaving a 20% tip for the meal and she told him that they only take 20% or more automatically, and that she would take care of the til for him, whatever thats fine, but the service was not even close to worth the 20% tip, she proceeded to talk with the other customers for longer and nicer, making my husband feel like he wasn’t worth the time to even bother. We checked out and everything was brushed off, i checked my receipt and saw she put more than a 20% tip, making it just annoying because tips should be earned not an automatic given. Other than that everything was wonderful!
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酒店回复: Thank you for taking the time to share your experience. We’re pleased you enjoyed your room and that our front desk team made you feel welcome. At the same time, we’re sorry to learn about the experience your husband had at the restaurant. No guest should feel overlooked or undervalued, and we understand how disappointing that must have been. Your feedback about the service and tip handling is important and will be addressed with our restaurant team to ensure it is corrected. We appreciate your kind words about the rest of your stay and are grateful you brought this to our attention. We hope to have the opportunity to welcome you back and provide a visit that feels positive from start to finish.Positively yours, Canopy by Hilton Sioux Falls Downtown
3.0分
其他
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Hard to hear at check in. The amount of background noise was extensive. I’m not hard of hearing and I know I couldn’t hear all the things the staff member checking is in said.
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酒店回复: Thank you for taking the time to share your experience with us. We're truly sorry to hear about the challenges you encountered, and we understand how frustrating this must have been. Your input is invaluable to us, and we will pass it along to our team. We hope you enjoyed your overall visit and look forward to the opportunity to welcome you back for an improved visit in the future.Positively yours,Canopy by Hilton Sioux Falls Downtown
5.0分
情侣出游
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This might be the best place we’ve ever stayed! Falls park view is awesome, hotel is beautiful, food is excellent, bar has great bartenders, walkable and modern. Highly recommend it!
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酒店回复: Thank you for the incredible review! Falls Park views, great food, and a lively bar scene make Canopy by Hilton Sioux Falls Downtown such a special place to stay. Knowing your visit captured everything you were hoping for means a lot to us. We look forward to creating another memorable stay when you return.Positively yours, Canopy by Hilton Sioux Falls Downtown
5.0分
商务出差
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Extremely good Hotel, without any doubt the absolute best hotel in Sioux Falls by far. I am visiting Sioux Falls at least once a year and going forward I will only stay here.
The check in and out was fast, easy and super service oriented.
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酒店回复: We're glad your stay with us earned a perfect rating, and we thank you for choosing Canopy By Hilton Sioux Falls Downtown. It's great to know you could feel the difference our comfortable rooms make, and we look forward to welcoming you again soon for another experience designed to ensure you have the best sleep possible.Positively yours, Canopy by Hilton Sioux Falls Downtown
4.0分
情侣出游
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Disappointed we did not get the room we booked. We booked a river view room and at check in we were told all the river view rooms were unavailable and they no longer had one for us. We specifically chose to stay at this hotel because we wanted a view of the water. Also the fire alarm went off early in the morning. Clean and new property, really like the room except for the view.
3.0分
情侣出游
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I travel to s
Sioux Falls a lot and was thinking this would be my every trip hotel. However, an otherwise good stay for my anniversary was interrupted by a room with no hot water, a maintnenance man in my room for 3 hours on saturday night trying to fix it. Then a move to another room which was supposed to be an upgrade to make up for my first day amd night of no hot water, and it was exactly the same. Shame because it is a great hotel with a great restuarant and location. But when you pay for 4 stars you expect 4 stars and if its not for some reason then make it up to me in some meaningful way. Free night, a couple of comped meals, something. The staff knew it was our anniversary but that didnt seem to matter.
And pet friendly is one thing. A pet barking under a patrons table on the patio for an entire meal is rediculous.
I just joined Hilton Honors thinking I may invest my.money in stsyimg in their properties whenever possible since we travel a lot. This expereince has me rethinking that idea.
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酒店回复: Dear Timothy,Thank you for sharing your feedback with us. We're genuinely sorry for the inconvenience and disruption you experienced during what should have been a special and memorable anniversary stay. This is certainly not the level of service we aim to provide, and I regret that we fell short during your visit. If you're open to it, please feel free to reach out to us offline to discuss this further. We appreciate your feedback, and we would be grateful for another opportunity to provide you with the restful experience you expected and deserve.Positively yours, Canopy by Hilton Sioux Falls Downtown
3.0分
商务出差
Nice place but reeks of perfume!
The Hilton perfume is horrible!! Our group was sick and had migraines. Do better.
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酒店回复: Dear Janeen,Thank you for your feedback. We are truly sorry to hear that the fragrance in the hotel caused discomfort for your group. Your comments are important to us, and we will make sure to review them carefully with our team as we consider ways to ensure a more comfortable environment for all guests. We hope to welcome you back for a more enhanced visit in the future.Positively yours,Canopy by Hilton Sioux Falls Downtown
5.0分
其他
Stay here! Won’t be disappointed!
Amazing. Beautiful. Excellent service. Staying here every time we are in SF!
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酒店回复: Dear Robert,Thank you so much for the perfect 10/10 rating!We’re thrilled to hear that you enjoyed your stay and received such wonderful customer service. You can truly feel the difference a Canopy room makes, and our team works diligently to ensure every detail is just right. We're so happy to know you'll be back — until then, safe travels!Positively yours, Canopy by Hilton Sioux Falls Downtown
5.0分
其他
Wonderful new hotel
Wonderful hotel. Great location. Very family friendly with parks and restaurants in walking distance.
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酒店回复: Dear Mike,Thank you for your kind words! We’re so glad you enjoyed our location and the family-friendly vibe. From nearby parks to great spots to eat, it sounds like you made the most of your stay. We can’t wait to welcome you back.Positively yours, Canopy by Hilton Sioux Falls Downtown
差点意思…… 缺浴袍和梳子。
浴室装修得不错，但总让人感觉像在养老院，一点也不优雅，也谈不上舒缓。
Our stay was nice, the room was beautiful and the front desk service was fantastic, i only give it three stars for the way my husband was treated at the restaurant, we paid for the complimentary breakfast, the total was 40 dollars, the waitress spoke to him for 2 seconds than left, he was leaving a 20% tip for the meal and she told him that they only take 20% or more automatically, and that she would take care of the til for him, whatever thats fine, but the service was not even close to worth the 20% tip, she proceeded to talk with the other customers for longer and nicer, making my husband feel like he wasn’t worth the time to even bother. We checked out and everything was brushed off, i checked my receipt and saw she put more than a 20% tip, making it just annoying because tips should be earned not an automatic given. Other than that everything was wonderful!
Hard to hear at check in. The amount of background noise was extensive. I’m not hard of hearing and I know I couldn’t hear all the things the staff member checking is in said.
This might be the best place we’ve ever stayed! Falls park view is awesome, hotel is beautiful, food is excellent, bar has great bartenders, walkable and modern. Highly recommend it!
Extremely good Hotel, without any doubt the absolute best hotel in Sioux Falls by far. I am visiting Sioux Falls at least once a year and going forward I will only stay here.
The check in and out was fast, easy and super service oriented.
Disappointed we did not get the room we booked. We booked a river view room and at check in we were told all the river view rooms were unavailable and they no longer had one for us. We specifically chose to stay at this hotel because we wanted a view of the water. Also the fire alarm went off early in the morning. Clean and new property, really like the room except for the view.
I travel to s
Sioux Falls a lot and was thinking this would be my every trip hotel. However, an otherwise good stay for my anniversary was interrupted by a room with no hot water, a maintnenance man in my room for 3 hours on saturday night trying to fix it. Then a move to another room which was supposed to be an upgrade to make up for my first day amd night of no hot water, and it was exactly the same. Shame because it is a great hotel with a great restuarant and location. But when you pay for 4 stars you expect 4 stars and if its not for some reason then make it up to me in some meaningful way. Free night, a couple of comped meals, something. The staff knew it was our anniversary but that didnt seem to matter.
And pet friendly is one thing. A pet barking under a patrons table on the patio for an entire meal is rediculous.
I just joined Hilton Honors thinking I may invest my.money in stsyimg in their properties whenever possible since we travel a lot. This expereince has me rethinking that idea.
Nice place but reeks of perfume!
The Hilton perfume is horrible!! Our group was sick and had migraines. Do better.
Stay here! Won’t be disappointed!
Amazing. Beautiful. Excellent service. Staying here every time we are in SF!
Wonderful new hotel
Wonderful hotel. Great location. Very family friendly with parks and restaurants in walking distance.