酒店回复: Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. I understand your review was written in Spanish, and I want to address each of your concerns carefully.First, I sincerely apologize for the lack of transparency regarding our USD 100 cash deposit policy. You are absolutely right that this should have been clearly communicated during the booking process. We are working with our booking partners to ensure this information is prominently displayed.The lighting issue you experienced is unacceptable. Having a room without proper lighting for your entire stay significantly impacts comfort and functionality. Our maintenance team has since addressed the delay in lamp bulb replacement to prevent similar situations.Regarding housekeeping, we failed to meet our own standards and your expectations. A week without cleaning service and arriving to a room that wasn't properly prepared is inexcusable. We are reviewing our housekeeping protocols and staffing to ensure consistent service delivery.The condition of our towels has been noted, and we are in the process of replacing our older linens with new ones. You deserved better quality amenities during your stay.As for breakfast, I apologize for the broken coffee machines and limited food options. A proper breakfast service should include working equipment and sufficient food for all guests. We are addressing these issues by:Repairing/replacing the coffee machinesExtending breakfast hoursEnsuring adequate food supply throughout serviceWe understand your recommendation against our property based on these experiences. Your feedback helps us identify critical areas for improvement, and we are taking immediate action to address these issues.
酒店回复: Hello ANGEL LUIS,Thank you for sharing your feedback. We take cleanliness and maintenance very seriously and will ensure that your comments are reviewed with the appropriate teams. Regarding your deposit, please contact our management team directly for assistance. We appreciate your insights and hope to improve the experience for future guests.
1.0分
其他
原文
翻译提供方：Google
我喜欢它离一切都很近……
我不喜欢的是，房子无人维护
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酒店回复: Hello Harold,Thank you for sharing your feedback. We are glad to hear you appreciated the convenient location of our property. Your comments regarding the upkeep of the hotel are noted, and we value your insights as they help us continue to improve the guest experience. We hope you consider staying with us again in the future to see any changes that may be implemented.
5.0分
其他
原文
翻译提供方：Google
温德姆体验
入住体验非常愉快，正如预期的那样。
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酒店回复: Hello Jhonn,Nos alegra saber que disfrutó de su estadía y que cumplió con sus expectativas. Su experiencia es importante para nosotros y esperamos que considere regresar en el futuro para seguir disfrutando de nuestros servicios y comodidades. Agradecemos su tiempo y comentarios, que nos ayudan a mejorar continuamente.
非常舒适
这家酒店一星都太多了。我们只订了一晚，结果非常不满意，连行李都没带，更别说入住了。天花板和灯光都破了个洞，床上、灯上和墙上的污垢清晰可见。浴室里还有指甲。不用说，我申请了退款，经理说5-7天就能收到。我们离开后就走了，他反复打电话给我，说如果没有*******的批准，他无法退款，我的工作就是让他们联系他。
在酒店的经历，以及*******为了退款而四处奔波，让我对这两家公司都留下了不好的印象。
床单上有污渍，床垫不舒服，大门刚好关上，缺少油漆，我要求订 2 个房间，一个可住 3 个大人，2 个小孩，但只有双人床，我被迫租了另一个房间，对 hôtel.com 非常不满意
住宿条件糟透了：衣柜坏了，水龙头甚至都没拧紧。床单和整个房间都很脏。
我们再也没回去过，不过接待员人很好。
糟糕的地方
糟糕的房间。地板很脏，如果你赤脚走路，脚底就会变黑。墙壁剥落、破损并有霉点。房间里的气味令人难以忍受。这些空调应该有20年左右的历史了，而且没有任何维护。你可以看到里面的霉菌，而且噪音极大。这是我住过的最差的酒店。
体验不好！
可怕的经历：
1. 抵达后，他们要求支付 100 美元的现金押金，但他们在预订时从未提及。
2.房间没有灯，我们寻求帮助，但他们告诉我们灯泡需要一段时间才能到达，所以没有解决办法。
3. 房间的清洁度真的很糟糕，因为我们到达时根本不干净，而且在我们入住的一周内他们从未打扫过我们。
4.他们给你的毛巾真的很旧而且很小！令人震惊。
5.他们为你提供的早餐是一个谎言，因为我们甚至不能喝咖啡，因为机器损坏了，他们提供的是烤面包，如果你不早起，它就会耗尽。
我根本不推荐它
我昨晚天气很热，感觉很糟糕。我觉得它在那种环境下还能正常工作，有点不公平。
房间里有蟑螂，地板很脏，无线网络有时不稳定，而且我还没有收到押金
我喜欢它离一切都很近……
我不喜欢的是，房子无人维护
温德姆体验
入住体验非常愉快，正如预期的那样。