We enjoyed our stay at the Stoney Creek Hotel. The rooms were spacious and clean. The staff was so helpful whether it be for a need in your room or a great place to eat. The breakfast were awesome!!! The only disappointment was in the lounge we sat there for 15 minutes and no one came out to see if we wanted anything.
展开
酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Stoney Creek Hotel and found our rooms spacious and clean. It's great to know our staff was helpful and that you loved the breakfast! We apologize for the delay in service at the lounge, and we appreciate your feedback as it helps us improve. We hope to welcome you back soon!
4.0分
其他
Staff was friendly, room was nice very lodge like feel. The courtyard and view of it was very pleasant. Breakfast was a bit underwhelming.
展开
酒店回复: Thank you for your thoughtful review! We're thrilled to hear that you enjoyed the friendly staff and the lodge-like feel of your room, as well as the pleasant courtyard view. We appreciate your feedback regarding breakfast and will work on enhancing that experience. We hope to welcome you back soon for another enjoyable stay!
5.0分
朋友出游
Everything about this beautiful property was perfect from booking through ******* and getting a text to check in, upgrade, food, staff us amazing, just loved it
展开
酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that everything about your stay was perfect, from the booking process to the amazing staff and food. Your kind words truly celebrate our team's efforts, and we can't wait to welcome you back for another fantastic experience!
3.0分
商务出差
展开
The only problem i had was upon arrival to my room the toilet had not been cleaned and feces splattered in the toilet and toilet would not flush. I immediately went to complain and was placed in a new room with a working clean toilet!
展开
酒店回复: Thank you for your feedback, and I sincerely apologize for the cleanliness issue you encountered upon arrival. It’s unacceptable that the toilet was not properly cleaned, and I appreciate you bringing this to our attention. I'm glad we were able to move you to a new room with a working toilet, but we will ensure that our cleaning protocols are reinforced to prevent this from happening in the future. Your experience is important to us, and we hope to provide a better stay next time.
4.0分
商务出差
展开
The property was nice. The staff were friendly and professional. I was a little bummed the pool was closed for maintenance. The rustic design of the hotel and attached bar is cool.
展开
酒店回复: Thank you for your kind review! We're thrilled to hear that you enjoyed the rustic design of our hotel and bar, as well as the friendliness and professionalism of our staff. We apologize for the inconvenience caused by the pool being closed for maintenance, but we hope to welcome you back soon to enjoy all our amenities. Your feedback is truly appreciated!
5.0分
朋友出游
展开
Staff, especially Kevin, was friendly and helpful. The decor was worth taking photos of. Very clean. Pool was under maintenance and that wasn’t stated on ******* when I booked the room but other than that I have no complaints.
展开
酒店回复: Thank you for your wonderful review! We're thrilled to hear that Kevin and our staff made such a positive impression on you with their friendliness and helpfulness. It's great to know you enjoyed the decor and found everything clean. We apologize for the oversight regarding the pool maintenance, and we appreciate your understanding. We hope to welcome you back soon for an even better experience!
4.0分
其他
展开
There for only one night. Had lots of kids staying and wished I was on a different floor, but they asked what floor I wanted so next time I'll pick a 2nd floor room so I'm not so close to the pool.
展开
酒店回复: Thank you for sharing your experience with us! We're glad to hear you enjoyed your stay, even if it was just for one night. We understand that being close to the pool can be a bit noisy, especially with kids around. We appreciate your feedback and look forward to welcoming you back!
5.0分
其他
展开
Clean room. I had an accessibility room. Walk in shower was great and bed was very comfy. Hotel needs a little updating but it’s super busy all the time, so I don’t know when that could be done. Great place to stay!! I highly recommend this hotel.
展开
酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the clean room, comfy bed, and accessibility features like the walk-in shower. We appreciate your feedback regarding updates and are glad to know that our hotel remains a busy and popular choice. Your recommendation means a lot to us, and we hope to welcome you back soon!
4.0分
其他
Love the Stoney Creek Inn. Comfortable rooms, in house bar, variety of breakfast.
展开
酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you loved Stoney Creek and found our rooms comfortable. It's great to know that you enjoyed our in-house bar and the variety of breakfast options we offer. We appreciate your feedback and look forward to welcoming you back soon!
太棒了
We enjoyed our stay at the Stoney Creek Hotel. The rooms were spacious and clean. The staff was so helpful whether it be for a need in your room or a great place to eat. The breakfast were awesome!!! The only disappointment was in the lounge we sat there for 15 minutes and no one came out to see if we wanted anything.
Staff was friendly, room was nice very lodge like feel. The courtyard and view of it was very pleasant. Breakfast was a bit underwhelming.
Everything about this beautiful property was perfect from booking through ******* and getting a text to check in, upgrade, food, staff us amazing, just loved it
The only problem i had was upon arrival to my room the toilet had not been cleaned and feces splattered in the toilet and toilet would not flush. I immediately went to complain and was placed in a new room with a working clean toilet!
The property was nice. The staff were friendly and professional. I was a little bummed the pool was closed for maintenance. The rustic design of the hotel and attached bar is cool.
Staff, especially Kevin, was friendly and helpful. The decor was worth taking photos of. Very clean. Pool was under maintenance and that wasn’t stated on ******* when I booked the room but other than that I have no complaints.
There for only one night. Had lots of kids staying and wished I was on a different floor, but they asked what floor I wanted so next time I'll pick a 2nd floor room so I'm not so close to the pool.
Clean room. I had an accessibility room. Walk in shower was great and bed was very comfy. Hotel needs a little updating but it’s super busy all the time, so I don’t know when that could be done. Great place to stay!! I highly recommend this hotel.
Love the Stoney Creek Inn. Comfortable rooms, in house bar, variety of breakfast.