酒店回复: Thank you for sharing your feedback and the kind words about our convenient location. We’re sorry to hear you were uncomfortable with the key and parking sticker setup. Your security and peace of mind are very important to us, and we appreciate you bringing this concern to our attention.We’ll certainly review our processes to see how we can improve guest privacy and security moving forward. We’re glad that aside from this issue, you enjoyed your stay and hope to welcome you back again.
酒店回复: Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed our convenient location, the well-maintained beach, and those stunning sunsets—there’s nothing like relaxing by the water!We appreciate your compliments on the outdoor areas, fresh towels, and easy beach access. At the same time, we’re sorry to hear that the room interior felt a bit dated and that coffee availability was inconsistent during your stay. We also understand how important it is to have staff readily available, and we’re working to improve that aspect.Your feedback is invaluable in helping us enhance the guest experience, and we’re grateful you would still recommend us to friends and family. We look forward to welcoming you back and making your next visit even better!
酒店回复: Thank you so much for the wonderful review! We're thrilled to hear that your first stay with us was such a positive experience. It's great to know you enjoyed the peaceful setting, our staff’s service, and the convenience of breakfast delivery. We’d love to welcome you back again for another relaxing getaway by the bay!
酒店回复: Thanks for sharing, Marci! We’re glad the quieter rooms and beach area gave you the peaceful stay you wanted. Sorry about the missed breakfast delivery, but happy you enjoyed the next morning’s meal. We appreciate your recommendation and hope to see you back soon!
4.0分
其他
原文
翻译提供方:Google
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古雅舒适的海滨小镇酒店
第一次来特拉弗斯城,对这里的情况不太了解。Beach Haus 是一家老酒店,但步行即可到达海滩,而且每个房间都能欣赏到美丽的景色,值得一试。酒店包含早餐,早餐会在您选择的时间送到您的房间。我们在阳台上享用了早餐,俯瞰着海滩,同时场地管理员正在平整沙滩。
酒店回复: Thanks for the great review, Josh! We’re so happy you enjoyed the beach walkout and those views from your room. Glad the bed and bathroom met your needs, and we appreciate your patience with the loud AC — we’re working on improvements. Hope to see you again soon for another relaxing stay!
酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent stay did not meet the high standards you expected from us, especially after previous positive visits.We sincerely apologize for the check-in and check-out issues you encountered, as well as the condition and comfort of your rooms. This is not the experience we want for any of our guests. Your feedback regarding staff interaction and breakfast service has been shared with our management team so we can address these concerns directly and improve moving forward.We appreciate your loyalty as a returning guest and regret that we missed the mark this time. If you’re open to discussing your stay further, please feel free to reach out to us directly. We hope to have the chance to restore your confidence in the Beach Haus in the future.
酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that the cookies, sunsets, and amenities made your visit extra special. Our team takes great pride in creating a relaxing and welcoming environment, and it means the world to know we hit the mark for you. We hope to welcome you back for more beautiful mornings and evenings on the beach!
5.0分
情侣出游
原文
翻译提供方:Google
Beach Haus Resort 酒店太棒了!非常干净,海滩很棒,还提供躺椅和沙滩巾!酒店非常安静安全。一定会再次入住!
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酒店回复: Thank you so much, Vallarie! We're thrilled to hear you enjoyed your stay at The Beach Haus Resort. It’s great to know the cleanliness, peaceful atmosphere, and beach amenities stood out. We look forward to welcoming you back for another relaxing visit!
酒店回复: Thank you so much, Rebecca! We’re thrilled to hear you enjoyed your stay—from the beach and outdoor spaces to the friendly staff and little touches like the ducks. It’s wonderful to know everything came together to create the relaxing experience you were looking for. We’d love to have you back for an even longer visit next time!
5.0分
家庭亲子
原文
翻译提供方:Google
有点旧,但非常漂亮。一楼带露台的房间很棒。走出去就能看到一片精心维护的漂亮草坪和海滩。
还会再次入住BeachHaus。
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酒店回复: Thank you, Ann, for your kind words and for choosing to stay with us! We're so glad you enjoyed the convenience of your first-floor room and the easy access to our lawn and beach — it's one of our favorite features too. We appreciate your feedback and are always working to keep things comfortable and welcoming. We’d love to have you back at Beach Haus anytime!
一切都很方便。我不喜欢钥匙的安全问题。钥匙上印着你的房间号,停车贴纸上也印着。你为什么要把房间号印在那里呢?现在跟踪你的人都能很容易地找到你的房间。我拒绝把钥匙印在车上,因为当时只有我和我朋友。除此之外,我们很喜欢这个地方。
这家酒店位置便利,户外区域也非常漂亮。海滩维护得很好,有足够舒适的椅子、躺椅等等。我们大部分时间都不出门的时候都在海滩上闲逛。日落美得令人窒息。我们非常喜欢干净的毛巾,而且从房间到海滩也很方便。
我们唯一的抱怨是房间内部装修有点陈旧,而且早上几乎不提供咖啡,这很不合理,因为我们被告知咖啡是24小时供应的。我们唯一的另一个抱怨是工作人员似乎非常有限,所以如果你需要什么的话很难找到他们。但这些都不会阻止我们再次入住,我会向朋友和家人推荐这里!
我们在该地区住过几家酒店,但这是我们第一次来这里。这里很安静,员工很棒。地理位置和设施都很完美。草坪上有一个舒适的小休息区和用餐区,可以欣赏到海湾的美景。早餐免费送到您家门口。非常棒。希望再次入住这里。
我们非常喜欢这家海滨别墅度假村。它和照片上一模一样。前面的交通很拥堵,但我们住的靠后的房间和整个海滩区都很安静。什么声音都听不到。我们出点小意外,早餐还没送到,我们不得不离开。我们明白,事情就是这样,但第二天早上的早餐非常棒。绝对推荐。
古雅舒适的海滨小镇酒店
第一次来特拉弗斯城,对这里的情况不太了解。Beach Haus 是一家老酒店,但步行即可到达海滩,而且每个房间都能欣赏到美丽的景色,值得一试。酒店包含早餐,早餐会在您选择的时间送到您的房间。我们在阳台上享用了早餐,俯瞰着海滩,同时场地管理员正在平整沙滩。
床很舒服,浴室也很棒。空调声音很大,但房间很凉爽,因为外面气温接近 100 华氏度(约 37 摄氏度)。
再次入住海滩别墅,令人失望
之前我们一家四口住过这里,一切都很好。这次入住完全没有达到预期。前台竟然没有人帮我们办理入住,我们不得不根据门上的信息打电话给隔壁的酒店,最后她来了,但她态度非常粗鲁,而且对不得不一路走到隔壁的酒店感到不满。她给了我们错误的房间信息,当我们终于到达时,房间是在外面(就像汽车旅馆一样)。房间不干净,设施不齐全,既不舒服也不安静(我本来可以睡在车里,会更舒服,路上的噪音也小)。早餐订单迟到了,四份中有三份都错了。我们退房时,前台还是没有人,我们不得不去找一个不太愿意帮忙的人。我知道当时已经过了长假周末,但我们也是付费客人,离开时我们都感到失望和疲惫。
房子很漂亮,员工也很棒!每天晚上都有巧克力曲奇,每天都能欣赏到美丽的日落和日出。包括沙滩巾在内的便利设施随时可用。真是找不到比这里更美好的住宿了。
Beach Haus Resort 酒店太棒了!非常干净,海滩很棒,还提供躺椅和沙滩巾!酒店非常安静安全。一定会再次入住!
员工和酒店都非常棒!我还会再来这里住几天。海滩、沙滩椅、凉亭、户外用餐区和篝火坑正是我们所需要的。鸭子也很不错。细沙非常适合散步和探索。
有点旧,但非常漂亮。一楼带露台的房间很棒。走出去就能看到一片精心维护的漂亮草坪和海滩。
还会再次入住BeachHaus。