酒店回复: Sehr geehrter axelbK1942ZP, Vielen Dank für Ihren Viederbesuch in userem Falkensteiner Premium Apartments Senia. Wir bedauern es sehr dass der Aufenthalt in unserem Hotel nicht zu Ihrer vollsten Zufriedenheit abgelaufen ist, wofür wir uns bei Ihnen aufrichtig entschuldigen möchten. Bei dieser Gelegenheit möchten wir uns bei Ihnen auch bedanken dass Sie uns in den vergangenen Jahren immer die Treue gehalten haben und bei uns Ihren wohlverdienten Urlaub verbracht haben. Das ganze Team möchte sich bei Ihnen entschuldigen. Wir würden uns freuen Sie auch weiterhin in unserem Hause als Gäste bei uns begrüßen zu dürfen, Freundliche Gruße aus Senia, Ihr Lovre Lovrencic & Senia Team
5.0分
家庭亲子
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翻译提供方：Google
优越的地理位置，干净而现代的公寓，设施优良！友好而称职的员工。
4.0分
其他
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While the location is nice, the towel policy is a major flaw. We were shocked to find out that fresh towels were not provided daily. We had to use the same damp, sandy towels for our whole trip unless we wanted to pay an exorbitant fee for a clean set. This is a basic amenity that should be included, especially at these prices. It made our stay feel cheap and unhygienic.
5.0分
家庭亲子
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We received upgrade of apartment on lower floor with nice big terrace and possibility to go directly to outside swimming pool. Apartmant was very clean, huge with modern and new appliances. Breakfast was in 5star hotel Iadera and was remarkable with huge variety and quality food for each taste. Also we have visiting spa in hotel which is highly recommended and I thing best spa and hamam I have been to. Amaizing spa experience. Highly recommend for visiting outside the season to swim in the pool and sea and enjoy in Autumn sun in Dalmacia.
1.0分
商务出差
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Extreamly terrible place , with extreamly unproffesional people , sorry to be here , sorry to had it this experience .the food is also maybe the most terrible one i have ever tried in my life .you should defeneatly work on your behaviour and quality .
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酒店回复: Thank you for staying with us at Falkensteiner Residences Senia. We are truly apologizing that you had such a bad experience in our hotel. We try our best to host our guests in the best way. Once again, we apologize for any inconvenience caused by this matter. In our hotel we are constantly working on guest satisfaction and daily improvement of all services and facilities, and we are putting a lot of effort to become better and better with each day. We would also like to thank you for your comments, as we really appreciate every feedback from all our guests. These comments are always important for us, and we really try to take them all as our guideline for the future improvement. We hope we will have a chance to welcome you again in Falkensteiner Residences Senia! Wishing all the best! Lovre Lovrencic & Senia Team!
4.0分
情侣出游
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This place is stunning. Set in absolute acres of beautiful grounds it is in amongst a gorgeous hotel, a spa and amazing sports facilities. The views are, well, simply stunning. You are surrounded by beautiful islands and the little village of Petrcane is a short 2km walk away along the amazing seafront. The Adriatic is beautiful and so very clean. The water is as clear as you’ll get and the temperature is delightful. We hired a car and took a short trip into the old town of Zadar. Amazing place with loads of lovely restaurants and amazing buildings. There are a few restaurants here in the resort and they are lovely if a little bit pricey. We are already planning a return trip. Off to Split now and we’ll see what that has to offer.
请注意！那里目前正在施工。酒店正门前正在建造额外的住宿楼。不过，预订时我们不会提前告知您。所以，酒店的环境不如宣传的那么优美。由于气温原因，工人们早上5:30就开始工作了。当您坐在阳台或沙滩上时，会听到施工噪音。您会经过风景如画、景色优美的施工围栏。其他客人在现场可以享受折扣，但我希望通过总部联系，以建设性的方式解决问题。一个月过去了，我甚至没有收到Falkensteiner总部的正式道歉信。此外，每晚10欧元的小费也会自动添加到您的账单中。当然，您可以立即取消，但考虑到酒店的价格以及服务质量不佳（前台工作人员不堪重负等），我仍然认为试图在这里推行美国标准的做法令人无法接受。总体而言，酒店设施很棒，但遗憾的是，有一些地方让我的入住体验并不轻松。
工作人员不会说意大利语，只会说英语和克罗地亚语，我被告知停车是免费的，但需要付费，房间很新，但有点简陋，大楼附近的施工会让你一大早就醒来，对于这个价格来说，不值得
这个地方非常壮观，风景非常美丽，工作人员非常友好，面带微笑。公寓干净、设施齐全、与照片相符、非常安静（至少在十月份）并且距离海滩仅一箭之遥。我一定会回来的！
不幸的是，公寓散发出难闻的气味！
现场吃饭的可能性很小，因为几乎所有餐厅都关门了😏
我们，两个大人和两个小孩（1 岁和 3 岁）预订了一套公寓，住一周（三月底）。我们抵达时被告知，由于施工，整个住宿期间暖气将关闭！我们配备了两个暖气散热器。公寓和酒店走廊都很冷，虽然暖气片可以在短时间内使一个房间变热，但很快所有房间都会冷却下来，而且暖气片对孩子们也构成危险。人们必须穿着得体，不允许孩子们在冰冷的地板上玩耍。此外，整个建筑群看起来就像一个建筑工地（走廊里正在进行油漆工作、公共区域很脏、外面进行电气工作、窗玻璃和阳台栏杆很脏、新度假别墅建筑群旁边正在进行非常嘈杂的建筑施工）。需要进行维修工作可以理解，但在这样的环境下，即使供暖系统正常运行，也丝毫没有度假的感觉。 经过多次反复考虑后，他们终于给我们提供了隔壁酒店的一间房间。带着小孩，和公寓没法比！我们可以在住宿期间使用公寓来储存我们带来的食物并做饭，否则我们就不得不把所有东西都扔掉。 我们是这里的长期常客，已经在 Senia Apartments 住过几次了（虽然三月份没有住过），非常满意。我们至少希望在抵达之前获知这种情况。我们那时绝不会预订，这样就可以省去很多麻烦和额外的精力。对于给您带来的不便，我们很乐意为您道歉。
优越的地理位置，干净而现代的公寓，设施优良！友好而称职的员工。
While the location is nice, the towel policy is a major flaw. We were shocked to find out that fresh towels were not provided daily. We had to use the same damp, sandy towels for our whole trip unless we wanted to pay an exorbitant fee for a clean set. This is a basic amenity that should be included, especially at these prices. It made our stay feel cheap and unhygienic.
We received upgrade of apartment on lower floor with nice big terrace and possibility to go directly to outside swimming pool. Apartmant was very clean, huge with modern and new appliances. Breakfast was in 5star hotel Iadera and was remarkable with huge variety and quality food for each taste. Also we have visiting spa in hotel which is highly recommended and I thing best spa and hamam I have been to. Amaizing spa experience. Highly recommend for visiting outside the season to swim in the pool and sea and enjoy in Autumn sun in Dalmacia.
Extreamly terrible place , with extreamly unproffesional people , sorry to be here , sorry to had it this experience .the food is also maybe the most terrible one i have ever tried in my life .you should defeneatly work on your behaviour and quality .
This place is stunning. Set in absolute acres of beautiful grounds it is in amongst a gorgeous hotel, a spa and amazing sports facilities. The views are, well, simply stunning. You are surrounded by beautiful islands and the little village of Petrcane is a short 2km walk away along the amazing seafront. The Adriatic is beautiful and so very clean. The water is as clear as you’ll get and the temperature is delightful. We hired a car and took a short trip into the old town of Zadar. Amazing place with loads of lovely restaurants and amazing buildings. There are a few restaurants here in the resort and they are lovely if a little bit pricey. We are already planning a return trip. Off to Split now and we’ll see what that has to offer.