酒店回复: Dear Guest,Thank you for your feedback. We value your comments and will review them with our team. We hope to have the chance to welcome you back and offer a more authentic experience next time.Kind regards,Online Reputation ManagerIberostar Waves Rose Hall Beach
酒店回复: Dear Shari,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We always encourage our guests to bring any concerns to the attention of our team during their stay so we can address them promptly and ensure a more enjoyable experience.We hope you will consider giving us another opportunity in the future to provide you with the quality and service that so many of our guests enjoy.Kind regards,Online Reputation ManagerIberostar Waves Rose Hall Beach
4.0分
家庭亲子
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Building maintenance was going on while we were there. (A little inconvenient but I understand it needs to get done) Rooms were clean and the staff was excellent. Except for Kymonj from the pool bar he spent his time taking shots with the more “party” crowd and ignored the rest of the bar. The resort was fantastic and we enjoyed our time in Jamaica but we will probably try a different resort because of Kymonj
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酒店回复: Dear David,Thank you for sharing your feedback. We’re glad you enjoyed the resort and appreciated the cleanliness and service. We apologize for any puntual inconvenience during your stay and have shared your comments with our team.We hope to welcome you back for an even better experience.Regards,Online Reputation ManagerIberostar Waves Rose Hall
5.0分
朋友出游
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Our Oceanview room was great . Staff was extremely helpful, friendly and polite. The evening entertainment was a lot of fun . The ice cream was awesome.
One suggestion, the areas around the elevators and the hallways need more light
We thoroughly enjoyed ourselves.
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酒店回复: Dear Roxanne,Thank you for sharing your wonderful feedback! We’re delighted to know you enjoyed your stay, especially the beautiful ocean view, friendly staff, and fun entertainment. We appreciate your suggestion about the lighting and will share it with our team. It’s great to hear you had such an enjoyable experience, and we look forward to welcoming you back soon!Online Reputation ManagerIberostar Waves Rose Hall
5.0分
其他
This resort was family friendly. The staff were so nice and helpful with planning excursions. Everyday there was a fun activity to do.
5.0分
情侣出游
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This was a beautiful property, it is right on the beach. The staff were friendly and helpful; the pool was really nice. I highly recommend a stay at this hotel.
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酒店回复: Dear Sarah,Thank you for your review. We’re glad you enjoyed your stay and appreciate your recommendation.Online Reputation ManagerIberostar Waves Rose Hall
4.0分
家庭亲子
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Vacationed with our 10 and 4 y.o. and found this resort to be perfect for our 5 day stay. Rooms were clean even if they could use a refresh and the beds were a bit hard. Food was pretty decent and checked all the boxes for kids. My 2 are little fishes so the pool was the main attraction but there seemed to be TONS for kids under 12. The game room was fun altho ai would suggest training the workers on how to manage the gaming systems for us "non-gamers". The staff was friendly and helpful and the location close enough to the airport so all in all the trip was a win!
服务一流，餐饮很到位。雅曼。
很喜欢这家酒店。我来过几次，还会再来的。菜品越来越好了，牙买加之夜棒极了。员工服务也不错。我表妹要求再来点咖啡，因为咖啡太凉了，服务员拒绝再给她上咖啡，还告诉她咖啡卖完了。她又叫了一位服务员，又拿来了一些咖啡。
食物尝起来不像正宗的牙买加菜。我在酒店遇到的第一个接待员不会说英语，还说自己来自古巴。既然我是来牙买加旅游的，如果能遇到一个牙买加本地人来接待我，那该有多好啊。牙买加有来自不同国家的人工作，这很正常，我们都是同一个民族。但我认为，在英语国家的酒店，接待员和代表最好是牙买加人。遇到一个不会说英语的人来接待我，感觉很沮丧，因为这不符合我期望的牙买加体验。我想充分体验牙买加的文化，而不是这种体验。
酒店总体还可以，就是不太干净。我到前台的时候，他们说“我们帮不了你，因为你是通过*******预订的”。我问了一个关于我们房间的基本问题，结果被打断了，根本没法问。我们这次旅行玩得很尽兴，但我不会再去了。我在其他度假村或岛屿都没有遇到过这种情况，而且所有预订都是通过*******预订的。
这个度假村太糟糕了。
Building maintenance was going on while we were there. (A little inconvenient but I understand it needs to get done) Rooms were clean and the staff was excellent. Except for Kymonj from the pool bar he spent his time taking shots with the more “party” crowd and ignored the rest of the bar. The resort was fantastic and we enjoyed our time in Jamaica but we will probably try a different resort because of Kymonj
Our Oceanview room was great . Staff was extremely helpful, friendly and polite. The evening entertainment was a lot of fun . The ice cream was awesome.
One suggestion, the areas around the elevators and the hallways need more light
We thoroughly enjoyed ourselves.
This resort was family friendly. The staff were so nice and helpful with planning excursions. Everyday there was a fun activity to do.
This was a beautiful property, it is right on the beach. The staff were friendly and helpful; the pool was really nice. I highly recommend a stay at this hotel.
Vacationed with our 10 and 4 y.o. and found this resort to be perfect for our 5 day stay. Rooms were clean even if they could use a refresh and the beds were a bit hard. Food was pretty decent and checked all the boxes for kids. My 2 are little fishes so the pool was the main attraction but there seemed to be TONS for kids under 12. The game room was fun altho ai would suggest training the workers on how to manage the gaming systems for us "non-gamers". The staff was friendly and helpful and the location close enough to the airport so all in all the trip was a win!