Our room was cozy and perfect sized for two people. The view from the windows gorgeous! Staff and service friendly and flawless. Don't miss out on dessert if you go, the cheese and sticky toffee pudding absolutely delicious.
2.0分
家庭亲子
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Really not a very nice breakfast. Dinner was only ok, the chicken burger was mushed chicken not a crispy breast or thigh Service more efficient than warm. Rooms functional. We were a bit disappointed as they were very nice when we were booking.
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酒店回复: Ben W Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your overall stay didn’t meet your expectations. We always aim to deliver a warm, welcoming experience, so it's disappointing to hear that the service felt more efficient than personal. That said, during your dinner, you mentioned to our team that you were very happy with both the food and the service, so we’re a little surprised by the contrast in your review — but we do take all feedback seriously. Regarding the food, particularly the chicken burger, I’ve passed your comments along to our kitchen team for review. We appreciate constructive input that helps us improve. We also want to note that we kept the kitchen open later than usual to accommodate your late arrival and arranged two single rooms for you at no extra charge so you wouldn’t have to share — something we were more than happy to do to make your stay more comfortable. As for the rooms, we’re sorry they didn’t meet your expectations based on the booking experience. We aim for transparency and consistency in how we present them online. We hope you'll consider staying with us again and giving us the opportunity to provide the experience we strive for every day. Please don’t hesitate to reach out to me directly if you’d like to discuss your stay further. Warm regards, Jennifer Manager
4.0分
其他
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A very friendly staff made this an enjoyable 4 night stay for our motorcycle group of 4. The rooms were generally good although 2 of our group found the bed a bit firm. The wi-fi extender wasn’t working in the room area which was unhelpful but not a major issue. Some of the figments in the room needed attention, the shower wouldn’t drain properly in 1 room and the blind was hanging of the ceiling but still worked so just needed a bit of attention. The food was of a high standard and the prices were a bit high but plenty of food so no-one went hungry. I would certainly be happy to stay there again if in the area.
5.0分
其他
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I loved this experience! It was clean, quiet, charming and the staff were delightful. Would I stay again though? If I ever get an opportunity to be in the area again, I will absolutely stay here!
5.0分
情侣出游
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Great place to stay off the main thoroughfare to explore Hadrian’s Wall. It is best to book a table for dinner as the food is excellent, The staff were super friendly and helpful. A pretty village to walk around. Very comfortable room and good shower facilities. Would highly recommend for an overnight stay or perhaps two.
5.0分
其他
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We stayed at the Elk's Head, Whitfield recently; during mid-December 2024. This was our fourth visit there – so clearly we like it – but this time the hotel/pub is with a new team: a new Landlady: would it be as good as it had been? A bit of a concern I suppose, and a bit of a worry it has to be said, because you never know what might happen when an establishment – however good previously – changes hands. But, what the heck, we'd give it a go ... nothing ventured, nothing gained, and all that! ... yeah, right ... all that aside, as we swung into the car park late on a Friday evening (the M1 had just been hell) two hours late, pushing at the very limits of a late dinner ... well, the trepidation returned —this was testing things out considerably; and the fault for that was entirely ours. Beth was tending the bar, coming to the end of a busy evening shift no doubt —and she couldn't have been more welcoming. Charming, professional and kind; efficient, sharp as a tack, and completely accommodating. Just the kind of person you wish to see behind the bar of a good country pub after 6 hours on the road! Everything taken care of, signed in, luggage in the room and sitting down for a pre-dinner drink in under 15 minutes! Not everyone has a flair for hospitality, relatively few thrive within it – it takes effort and not an inconsiderable amount of talent – well, I can tell you this young lady has it in spades! Rooms are clean, well-provisioned and well-tended; comfortable right from the get go. Well heated – important during the winter time in Northumberland! – but manageable; some of us like a coolish, ventilated bedroom. Certainly not the thermo-nuclear sauna that seems to be the norm with hotel rooms today. And if the gentle burbling tones of the River Allen doesn't invite you to slumber, well, then, you are beyond any hope. Relax. It will, let go; you know you have to give in to it no matter how stressed you are when you get there! The food is excellent; menu extensive; wine list is pleasingly long. We had planned to essentially base ourselves at the Elk's Head, have breakfast there, but eat dinner out. You know, don't bother: we had dinner there each evening and were both heartily impressed. Oh, and a bit of a top tip here: when Hollie, our fantastic waitress for the weekend, (a young lady with a liking for motor-bikes and the science of volcanology) recommends something go for it straight away. I held out on the pana-cotta for two whole days, gave in at lunch on the Sunday, and have kicked myself ever since —quite literally, sublime! Jenifer, the new Landlady of the Elk's Head introduced herself on the Saturday evening. She came over specially during a busy Saturday night – no doubt after a busy Saturday all-round, to do just that. Again, it is touches like this that mean such a very great deal to customers. With pubs, hotels and restaurants it is the person at the very top that drives everything —and that's often far from being a simple t
5.0分
家庭亲子
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Excellent roast dinners, really good roast beef and great sticky toffee pudding. We would happily return. 7 people all very happy. Friendly efficient service too. Children’s menu was good too with burgers and chicken goujons that went down well with children aged 10 & 12
5.0分
其他
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Great and cosy atmosphere. Very friendly staff and the food was local and delicious. the rooms are comfortable. It's a classic and typical British country pub where we were made feel very much at home. We enjoyed our stay very much and are looking forward to coming back next year!
5.0分
情侣出游
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We booked last minute whilst touring the area. The location in a quiet village by the river gave us a peaceful night’s rest in a lovely room overlooking the garden and river. The food was the star of the stay. We had three courses from the menu and specials board. What a treat! Hearty yet presented with a touch that evinced a real skill by the chef. Service throughout the stay was excellent. Definitely worth including on your itinerary if you are touring the North Pennines.
5.0分
其他
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We booked to stay at the Elks Head inn after a day's racing at Hexham . We found the accommodation food and drinks to be excellent . The meals at night and breakfast in the morning were freshly cooked and first class . All the staff were very friendly and helpful this was a 5 star experience and when we are back racing at Hexham this is where we will stay . Thanks everybody for a lovely experience
Our room was cozy and perfect sized for two people. The view from the windows gorgeous! Staff and service friendly and flawless. Don't miss out on dessert if you go, the cheese and sticky toffee pudding absolutely delicious.
Really not a very nice breakfast. Dinner was only ok, the chicken burger was mushed chicken not a crispy breast or thigh Service more efficient than warm. Rooms functional. We were a bit disappointed as they were very nice when we were booking.
A very friendly staff made this an enjoyable 4 night stay for our motorcycle group of 4. The rooms were generally good although 2 of our group found the bed a bit firm. The wi-fi extender wasn’t working in the room area which was unhelpful but not a major issue. Some of the figments in the room needed attention, the shower wouldn’t drain properly in 1 room and the blind was hanging of the ceiling but still worked so just needed a bit of attention. The food was of a high standard and the prices were a bit high but plenty of food so no-one went hungry. I would certainly be happy to stay there again if in the area.
I loved this experience! It was clean, quiet, charming and the staff were delightful. Would I stay again though? If I ever get an opportunity to be in the area again, I will absolutely stay here!
Great place to stay off the main thoroughfare to explore Hadrian’s Wall. It is best to book a table for dinner as the food is excellent, The staff were super friendly and helpful. A pretty village to walk around. Very comfortable room and good shower facilities. Would highly recommend for an overnight stay or perhaps two.
We stayed at the Elk's Head, Whitfield recently; during mid-December 2024. This was our fourth visit there – so clearly we like it – but this time the hotel/pub is with a new team: a new Landlady: would it be as good as it had been? A bit of a concern I suppose, and a bit of a worry it has to be said, because you never know what might happen when an establishment – however good previously – changes hands. But, what the heck, we'd give it a go ... nothing ventured, nothing gained, and all that! ... yeah, right ... all that aside, as we swung into the car park late on a Friday evening (the M1 had just been hell) two hours late, pushing at the very limits of a late dinner ... well, the trepidation returned —this was testing things out considerably; and the fault for that was entirely ours. Beth was tending the bar, coming to the end of a busy evening shift no doubt —and she couldn't have been more welcoming. Charming, professional and kind; efficient, sharp as a tack, and completely accommodating. Just the kind of person you wish to see behind the bar of a good country pub after 6 hours on the road! Everything taken care of, signed in, luggage in the room and sitting down for a pre-dinner drink in under 15 minutes! Not everyone has a flair for hospitality, relatively few thrive within it – it takes effort and not an inconsiderable amount of talent – well, I can tell you this young lady has it in spades! Rooms are clean, well-provisioned and well-tended; comfortable right from the get go. Well heated – important during the winter time in Northumberland! – but manageable; some of us like a coolish, ventilated bedroom. Certainly not the thermo-nuclear sauna that seems to be the norm with hotel rooms today. And if the gentle burbling tones of the River Allen doesn't invite you to slumber, well, then, you are beyond any hope. Relax. It will, let go; you know you have to give in to it no matter how stressed you are when you get there! The food is excellent; menu extensive; wine list is pleasingly long. We had planned to essentially base ourselves at the Elk's Head, have breakfast there, but eat dinner out. You know, don't bother: we had dinner there each evening and were both heartily impressed. Oh, and a bit of a top tip here: when Hollie, our fantastic waitress for the weekend, (a young lady with a liking for motor-bikes and the science of volcanology) recommends something go for it straight away. I held out on the pana-cotta for two whole days, gave in at lunch on the Sunday, and have kicked myself ever since —quite literally, sublime! Jenifer, the new Landlady of the Elk's Head introduced herself on the Saturday evening. She came over specially during a busy Saturday night – no doubt after a busy Saturday all-round, to do just that. Again, it is touches like this that mean such a very great deal to customers. With pubs, hotels and restaurants it is the person at the very top that drives everything —and that's often far from being a simple t
Excellent roast dinners, really good roast beef and great sticky toffee pudding. We would happily return. 7 people all very happy. Friendly efficient service too. Children’s menu was good too with burgers and chicken goujons that went down well with children aged 10 & 12
Great and cosy atmosphere. Very friendly staff and the food was local and delicious. the rooms are comfortable. It's a classic and typical British country pub where we were made feel very much at home. We enjoyed our stay very much and are looking forward to coming back next year!
We booked last minute whilst touring the area. The location in a quiet village by the river gave us a peaceful night’s rest in a lovely room overlooking the garden and river. The food was the star of the stay. We had three courses from the menu and specials board. What a treat! Hearty yet presented with a touch that evinced a real skill by the chef. Service throughout the stay was excellent. Definitely worth including on your itinerary if you are touring the North Pennines.
We booked to stay at the Elks Head inn after a day's racing at Hexham . We found the accommodation food and drinks to be excellent . The meals at night and breakfast in the morning were freshly cooked and first class . All the staff were very friendly and helpful this was a 5 star experience and when we are back racing at Hexham this is where we will stay . Thanks everybody for a lovely experience