酒店回复: Dear Guest,I would like to express my sincere thanks for sharing your valuable comments with us. Your opinions and experiences are essential for our team as we work to improve our services. We would love to have the opportunity to welcome you back to our establishment soon. Rest assured that we are always here to make your next experience with us even more memorable than the last.Sincerely,e-concierge
5.0分
家庭亲子
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This property is incredible with so many amazing amenities, but what truly sets it apart is the staff. Their dedication and warmth make the entire resort shine. You can see their effort in every little detail.
The kids’ area staff is especially outstanding. We had a very positive experience, and it made our first trip to Mexico truly memorable.
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酒店回复: Dear guest, Thank you very much for sharing such a valuable and heartfelt review of your recent stay with us. We are delighted to hear that you had a wonderful experience and that you and your family enjoyed our facilities, cuisine, room service, and pool activities. It is an honor to know that our staff made you feel welcome and cared for at all times, as providing warm, quality service is our priority. We look forward to welcoming you back and continuing to create unforgettable moments for you and your loved ones. Best regards,
2.0分
家庭亲子
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Food is terrible. All 3 of us had food poisoning. Baby and 1 adult had diarrhea, 2nd adult had very bad food poisoning. No food choices - most food is overcooked, over salted and greasy, raw products are not fresh.
Italian and Asian restaurants were good.
Buffet is terrible.
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酒店回复: Dear guest, Thank you for sharing your comments with us, Although unfortunately we did not meet your expectations, be assured that we will take your comments into account, we will strive to continue providing a quality and memorable service, We hope to have the opportunity to welcome you again, it will be an honor to have you at home, Kind regards,
5.0分
其他
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★★★★★ Simply outstanding at Dreams Riviera Cancún Resort & Spa!
Everything about our stay at Dreams Riviera Cancún Resort & Spa (All-Inclusive) was perfect. The resort is stunning, and the rooms are modern, bright, and immaculately clean. Our suite with a private jacuzzi and infinity pool was breathtaking.
The staff truly makes this place special. Huge thanks to Izzy from the entertainment team, Bryan (Bellman), Sergio (Luggage Assistance) who was incredibly quick, warm, and gave great excursion tips, Elena (Housekeeping), and Jessica (Reservations).
A very special thank you to Edwin, Manager on Duty, who turned my birthday trip into an unforgettable experience after learning it was a birthday surprise from my husband. The room decorations, champagne, and cake were such a beautiful and touching gesture. I felt incredibly valued.
The food was excellent, the shows were fantastic, and the beach was beautiful with plenty of loungers and clean towels. We were truly sad to leave.
This hotel sets the standard for hospitality — we will definitely return.
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酒店回复: Dear guest, Thank you very much for sharing such a valuable and heartfelt review of your recent stay with us. We are delighted to hear that you had a wonderful experience and that you and your family enjoyed our facilities, cuisine, room service, and pool activities. It is an honor to know that our staff made you feel welcome and cared for at all times, as providing warm, quality service is our priority. We look forward to welcoming you back and continuing to create unforgettable moments for you and your loved ones. Best regards,
5.0分
家庭亲子
it was the perfect place ot have a small wedding with friends and family like we did and the staff was amazing.
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酒店回复: Dear Guest, Thank you very much for rating your recent visit to Dreams Riviera Cancun, We are delighted to know that you enjoyed your visit as much as you did, and that our service and facilities lived up to your expectations. We would be honored to welcome you again in the future, Kind regards!
5.0分
其他
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We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
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酒店回复: Dear Guest,Thank you very much for taking the time to share and rate your recent experience at Dreams Riviera Cancun Resort & Spa.We are truly delighted to know that you enjoyed your stay and that both our service and facilities met your expectations. It is always rewarding to hear that our efforts contributed to creating memorable moments for you and your loved ones.It would be our pleasure and honor to welcome you back in the near future for another unforgettable stay in paradise.Warm regards,E-Concierge
5.0分
其他
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Our stay was fantastic. The room was perfectly clean, the staff provided exceptional service, and the amenities were impressive. Everything exceeded our expectations. We would definitely stay again!
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酒店回复: Dear guest,Thank you very much for sharing your wonderful review! We are delighted to hear that you had a fantastic stay and that everything exceeded your expectations. We greatly appreciate you highlighting that the room was spotlessly clean, that the staff provided exceptional service, and that our amenities were impressive.We hope to have the pleasure of welcoming you back very soon!Best regards,E-concierge
适合情侣和家庭度假的绝佳酒店。
房间温控不能调风扇，只能调温度，开着吹着头疼，关了太热。浴缸陈旧，肉眼可见的脏。试了两个餐厅+客房送餐，全部都很难吃。海鲜特别咸，鱼不新鲜，薯条软的往外渗油。泳池+沙滩上午10点开始蹦迪音乐。。。避雷
酒店环境不错，附近有很多餐厅，无需提前预订。员工友好热情，乐于助人。
关于免费的气泡酒，我询问了好几次，都被告知他们已经安排了，但最终他们没有送。
This property is incredible with so many amazing amenities, but what truly sets it apart is the staff. Their dedication and warmth make the entire resort shine. You can see their effort in every little detail.
The kids’ area staff is especially outstanding. We had a very positive experience, and it made our first trip to Mexico truly memorable.
Food is terrible. All 3 of us had food poisoning. Baby and 1 adult had diarrhea, 2nd adult had very bad food poisoning. No food choices - most food is overcooked, over salted and greasy, raw products are not fresh.
Italian and Asian restaurants were good.
Buffet is terrible.
★★★★★ Simply outstanding at Dreams Riviera Cancún Resort & Spa!
Everything about our stay at Dreams Riviera Cancún Resort & Spa (All-Inclusive) was perfect. The resort is stunning, and the rooms are modern, bright, and immaculately clean. Our suite with a private jacuzzi and infinity pool was breathtaking.
The staff truly makes this place special. Huge thanks to Izzy from the entertainment team, Bryan (Bellman), Sergio (Luggage Assistance) who was incredibly quick, warm, and gave great excursion tips, Elena (Housekeeping), and Jessica (Reservations).
A very special thank you to Edwin, Manager on Duty, who turned my birthday trip into an unforgettable experience after learning it was a birthday surprise from my husband. The room decorations, champagne, and cake were such a beautiful and touching gesture. I felt incredibly valued.
The food was excellent, the shows were fantastic, and the beach was beautiful with plenty of loungers and clean towels. We were truly sad to leave.
This hotel sets the standard for hospitality — we will definitely return.
it was the perfect place ot have a small wedding with friends and family like we did and the staff was amazing.
We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
Our stay was fantastic. The room was perfectly clean, the staff provided exceptional service, and the amenities were impressive. Everything exceeded our expectations. We would definitely stay again!