酒店回复: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for sharing your wonderful experience with us. We are delighted to know that our room service and Western cuisine exceeded your expectations, and that you found both the quality and pricing very satisfying. It is also a pleasure to hear that you enjoyed the cleanliness of the room and the exceptional convenience of our direct BTS connection, making your arrival and travel around Bangkok much easier.We are especially pleased that our breakfast left a strong impression on you, from the wide selection of international dishes to the authentic Japanese offerings. Your compliment on the rice noodles with chili sauce has been happily shared with our culinary team.Thank you once again for your kind review and recommendation. We look forward to welcoming you back for another enjoyable stay at Eastin Grand Hotel Phayathai.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Thank you for sharing such a wonderful and detailed review. We are truly delighted to hear that you found our hotel incredibly comfortable and convenient, especially appreciating the direct Skytrain access from the airport and the skywalk connection that helps avoid Bangkok traffic.It is also a pleasure to know that you enjoyed our superb service, the beautiful views from both pools, and the variety of dining options on the 5th and 22nd floors. We are glad that the food exceeded your expectations and that the complimentary laundry service at the Executive Floor added extra comfort to your stay.Your kind words mean a great deal to our team, and we sincerely look forward to welcoming you back again for another exceptional experience.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guests,On behalf of The Management Team, Eastin Grand Hotel Phayathai, please allow us to extend our sincere appreciation for taking the time to share your detailed feedback following your recent stay with us during the festive season.First and foremost, we would like to express our deepest apologies for the disappointment you experienced. We are truly sorry that your stay did not meet your expectations, particularly given the importance of your visit during the Christmas and New Year holidays and the anticipation you had prior to your arrival.We regret to learn of your concerns regarding the perceived value, lobby service attentiveness, and the initial room allocation. Please accept our sincere apologies for the inconvenience caused by the room view upon check-in and for the unpleasant odor experienced in the bathroom. These matters are certainly not reflective of our intended standards, and your comments have been shared with the relevant teams for immediate review and corrective action.We also acknowledge your feedback regarding elevator waiting times during peak hours and understand how this could have caused frustration, especially during breakfast periods. In addition, we regret that our breakfast experience and coffee service did not leave a positive impression, particularly for a hotel of our category. Your candid observations are highly valued and will be carefully reviewed as part of our ongoing efforts to enhance our guest experience.While we are saddened to learn that your stay fell short of expectations, we are grateful for your honest and constructive feedback, which provides us with valuable insight into areas requiring improvement. Please rest assured that guest satisfaction remains our highest priority, and we take all feedback seriously as we strive to continuously refine our service standards.Thank you once again for sharing your experience with us. We sincerely hope that you may consider giving us another opportunity in the future to restore your confidence and provide you with the high-quality experience that we aim to deliver.Warmest regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Thank you very much for sharing such a detailed and wonderful review. We are truly delighted to hear that you were impressed with your stay and found our location unbeatable, with direct and convenient access from Suvarnabhumi Airport and easy connections via the BTS.It is great to know that you enjoyed the nearby massage options, local dining experiences, our beautiful swimming pools, and the well-equipped gym. We are also pleased that our team’s friendliness, thoughtful check-in assistance, and the convenience of our hotel app enhanced your overall experience. Your compliments on our in-room dining and varied breakfast selection are especially appreciated.Your kind words mean a great deal to our team, and we are truly grateful for your recommendation. We look forward to welcoming you back again for another memorable stay in Bangkok.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Warm greetings from Eastin Grand Hotel Phayathai.Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay. We are delighted to learn that you enjoyed our prime location with direct access to both the BTS Phaya Thai Station and the Airport Rail Link, making travel around Bangkok and to the airport convenient and efficient. It is also wonderful to hear that you appreciated our clean rooms, the 24-hour service via our hotel app, and the variety of dining options available within the shared Unicorn Building.We are pleased that our two infinity pools, breakfast offerings, and the opportunity to enjoy the city and Chao Phraya River views—including fireworks—added to your overall experience. Your kind remarks about our service and facilities are sincerely appreciated and will be shared with our team as encouragement to continue delivering exceptional guest experiences.We look forward to welcoming you back to Eastin Grand Hotel Phayathai for another memorable and enjoyable stay.Warm regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to hear that you found our location convenient, especially with the direct access to both the Airport Rail Link and BTS Skytrain on the second floor, as well as the nearby cafés and convenience stores. We’re also glad that our service and overall accessibility contributed positively to your experience.At the same time, we appreciate your constructive comments regarding the room size, bedding comfort, breakfast taste, and the crowding at the pools. Your feedback is truly valuable and has been shared with our team for further review as we continuously work to improve the guest experience.Thank you once again for your thoughtful feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Warm greetings from Eastin Grand Hotel Phayathai.Thank you very much for taking the time to share your detailed feedback regarding your recent stay. We are pleased to learn that you appreciated the cleanliness and spaciousness of your room, our convenient location with direct BTS access, and the courteous assistance provided by our check-in staff and bellhop. Your kind recognition of our team’s service is sincerely appreciated.However, we sincerely regret that certain aspects of your stay, including the outdoor pool, breakfast experience, and room allocation, did not fully meet your expectations. Please accept our apologies for any inconvenience or discomfort caused. Kindly be assured that your comments have been shared with our Front Office, Food & Beverage, and Guest Relations Teams for careful review and improvement, as we continuously strive to enhance the comfort, inclusivity, and overall experience of all our guests.We genuinely value your constructive feedback, as it guides us in maintaining the highest standards of service and guest satisfaction. We hope to have the opportunity to welcome you back to Eastin Grand Hotel Phayathai and provide a stay that fully reflects the level of excellence you rightfully expect.Warm regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, including the unpleasant odor in the room, bathrobe and slipper presentation, concerns with the welcome drinks, and the insect at the pool. Your comments are taken very seriously, and we will review our housekeeping and facility procedures to ensure a higher standard of comfort and cleanliness for our guests.We regret that your experience did not meet your expectations and understand your disappointment. Please know that your feedback will help us improve, and we hope to have an opportunity in the future to restore your confidence in our services.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for sharing your detailed feedback. We are delighted to hear that you found your room clean and enjoyed our convenient location, nearby restaurants and bars, and our attentive service, including the safe return of your handbag by our hotel manager.At the same time, we sincerely apologize for the aspects that did not fully meet your expectations, including room size, crowded breakfast, coffee quality, minibar design, and overall value perception. Please be assured that your comments have been shared with our relevant teams for review and improvement.We truly appreciate your insights and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.Best regards,The Management TeamEastin Grand Hotel Phayathai

酒店回复: Dear Valued Guest,Thank you very much for your kind and enthusiastic feedback. We are delighted to know that you found our location convenient with direct BTS access from the airport, and that you enjoyed the fantastic pool views and beautiful sunset.It is especially rewarding to hear that you would choose Eastin again on your next visit to Bangkok. Your confidence and support truly mean a lot to our team.We look forward to welcoming you back again very soon.Best regards,The Management TeamEastin Grand Hotel Phayathai