We stayed in Penelope Palace, Pomorie for a week in mid June. First impressions were very positive. We were met at the taxi by a porter who took our luggage to reception and then to our room. We were pleasantly surprised that the room/apartment was so spacious. It was immaculately clean and tidy, as was the whole hotel. There was complimentary tea/ Coffee. Breakfast in the dining room was excellent. There was a choice of 8 different breakfasts. All served to us by very polite and helpful waiters/ waitresses. Daniel, in particular, went out of his way to make our wedding anniversary dinner special. The bar staff were also very attentive. I must give Teddy a special mention. The hotel itself was situated straight across the road from a beautiful white, sandy beach. Our only slightly negative point was that the hotel is located slightly out of the way, meaning that it was necessary to get a taxi or bus ( not expensive) to go to the town centre. All in all, we had a brilliant holiday.
5.0分
情侣出游
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This hotel was top class.
The whole hotel was immaculately clean. The staff were friendly and helpful.
The food was delicious and always freshly prepared.
It had a lovely swimming pool, but was also situated close to a beautiful beach.
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酒店回复: Thank you for your wonderful review! We're thrilled to hear that you found Penelope Palace to be top class and appreciated the cleanliness, friendly staff, and delicious, freshly prepared food. It's great to know you enjoyed both the pool and the nearby beach. We truly appreciate your kind words and would be delighted to welcome you back for another memorable stay!
5.0分
其他
Elegant, clean and spacious rooms. Lovely pool and great restaurant. I really enjoyed the services at the spa, too.
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酒店回复: Thank you for your wonderful review! We're delighted to hear that you enjoyed our elegant, clean, and spacious rooms, as well as our lovely pool and great restaurant. It's great to know that the spa services also enhanced your experience. We look forward to welcoming you back to Penelope Palace for another enjoyable stay!
1.0分
其他
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It was a huge disappointment. Overpriced, the quality is not up to par. Parking space has to be paid for separately. Lounge chairs have to be paid for separately. No internet in the room. After asking to turn on the internet, unfortunately nothing changed. The staff is not competent and not friendly. I advise everyone, please do not spoil your vacation, do not choose this hotel ever! Ms.Oksana Zhelyazkova
1.0分
其他
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The only reason i leave this hotel a one-star is simply because of the management and hopefully something change for the better! We stayed there last year and we loved it ,but this year,sadly, they just became like everyone else - hungry for money. All the prices are even higher compared to last year ( have in mind you are in a very small, village-like town ). Have in mind that in this price you only get an average breakfast and that's pretty much it. Their "private beach" is a money laundering machine , they kindly ask you to pay 30 leva for 2 sunbeds and an umbrella ?!? Like ,are you serious people ? The majority of their staff is excellent, especially the waiters around the pool. However the other part talk to you only in Russian like you are on of them, although you are residing in BULGARIA. The prices in their restaurant - oh boy, oh boy ... For example if you are to eat in a luxurious restaurant in Sofia ,Bulgaria, it would cost you half as much, you do the math... Last but not least , they guarantee no free parking and if the street run out of spots you'd be basically forced to pay 10-20 leva per night to park in a facility owned by the hotel, yes, as a guest ! This has been the cherry of the cake and most probably if not certainly my last time on the Black Sea coast. For the amount of money i spent there i could've gone for 2 weeks in Turkey, Greece and other much greater places. I am really disappointed and by leaving the lowest grade possible i really hope this will open the owners eyes and make them fix some things or the future of this hotel will definitely, definitely not be bright !
5.0分
其他
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We didn’t stay here, but used the restaurant twice. The food is fantastic and the service is excellent. Was beginning to think all Bulgarians were rude after our experience at Via Pontica Hotel but staff at the restaurant at Penelope Palace have shown me otherwise. Definitely recommend this restaurant to anyone staying in Pomorie.
3.0分
朋友出游
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Room was big clean and spacious with modern amenities. Beds very comfortable. Wi-Fi very good. International TV channels via satellite. Balcony was clean and spacious with views over The Black Sea. Pool was very clean with a lot of sunbeds. Staff from the breakfast and reception very friendly and welcoming. On Saturday evening it was held a party at the hotel and the music could be heard until 1 AM in the night inside the room. In the bathroom we were surprised that warm water was coming from a boiler that could be seen above the bathtub. If you're not very fast with your cleaning in 10 minutes you'll have only cold water. Breakfast was not buffet and you have to choose from the menu a single dish per person. If you want to ask for anything else you must pay for it.
这家酒店位置便利，靠近海滩。停车非常困难；只有大约100米外才有免费停车场。你可以把车停在酒店旁边，每天7.50欧元。房间非常干净整洁，如果换个员工，酒店会更好。前台会说英语，其他地方不会。这不是给两星的原因；而是因为他们非常不友好。好像能住在他们的四星级酒店就已经很幸运了似的！
We stayed in Penelope Palace, Pomorie for a week in mid June. First impressions were very positive. We were met at the taxi by a porter who took our luggage to reception and then to our room. We were pleasantly surprised that the room/apartment was so spacious. It was immaculately clean and tidy, as was the whole hotel. There was complimentary tea/ Coffee. Breakfast in the dining room was excellent. There was a choice of 8 different breakfasts. All served to us by very polite and helpful waiters/ waitresses. Daniel, in particular, went out of his way to make our wedding anniversary dinner special. The bar staff were also very attentive. I must give Teddy a special mention. The hotel itself was situated straight across the road from a beautiful white, sandy beach. Our only slightly negative point was that the hotel is located slightly out of the way, meaning that it was necessary to get a taxi or bus ( not expensive) to go to the town centre. All in all, we had a brilliant holiday.
This hotel was top class.
The whole hotel was immaculately clean. The staff were friendly and helpful.
The food was delicious and always freshly prepared.
It had a lovely swimming pool, but was also situated close to a beautiful beach.
Elegant, clean and spacious rooms. Lovely pool and great restaurant. I really enjoyed the services at the spa, too.
It was a huge disappointment. Overpriced, the quality is not up to par. Parking space has to be paid for separately. Lounge chairs have to be paid for separately. No internet in the room. After asking to turn on the internet, unfortunately nothing changed. The staff is not competent and not friendly. I advise everyone, please do not spoil your vacation, do not choose this hotel ever! Ms.Oksana Zhelyazkova
The only reason i leave this hotel a one-star is simply because of the management and hopefully something change for the better! We stayed there last year and we loved it ,but this year,sadly, they just became like everyone else - hungry for money. All the prices are even higher compared to last year ( have in mind you are in a very small, village-like town ). Have in mind that in this price you only get an average breakfast and that's pretty much it. Their "private beach" is a money laundering machine , they kindly ask you to pay 30 leva for 2 sunbeds and an umbrella ?!? Like ,are you serious people ? The majority of their staff is excellent, especially the waiters around the pool. However the other part talk to you only in Russian like you are on of them, although you are residing in BULGARIA. The prices in their restaurant - oh boy, oh boy ... For example if you are to eat in a luxurious restaurant in Sofia ,Bulgaria, it would cost you half as much, you do the math... Last but not least , they guarantee no free parking and if the street run out of spots you'd be basically forced to pay 10-20 leva per night to park in a facility owned by the hotel, yes, as a guest ! This has been the cherry of the cake and most probably if not certainly my last time on the Black Sea coast. For the amount of money i spent there i could've gone for 2 weeks in Turkey, Greece and other much greater places. I am really disappointed and by leaving the lowest grade possible i really hope this will open the owners eyes and make them fix some things or the future of this hotel will definitely, definitely not be bright !
We didn’t stay here, but used the restaurant twice. The food is fantastic and the service is excellent. Was beginning to think all Bulgarians were rude after our experience at Via Pontica Hotel but staff at the restaurant at Penelope Palace have shown me otherwise. Definitely recommend this restaurant to anyone staying in Pomorie.
Room was big clean and spacious with modern amenities. Beds very comfortable. Wi-Fi very good. International TV channels via satellite. Balcony was clean and spacious with views over The Black Sea. Pool was very clean with a lot of sunbeds. Staff from the breakfast and reception very friendly and welcoming. On Saturday evening it was held a party at the hotel and the music could be heard until 1 AM in the night inside the room. In the bathroom we were surprised that warm water was coming from a boiler that could be seen above the bathtub. If you're not very fast with your cleaning in 10 minutes you'll have only cold water. Breakfast was not buffet and you have to choose from the menu a single dish per person. If you want to ask for anything else you must pay for it.