酒店回复: Estimado Fredy, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Thomasville. Nos decepciona saber que está descontento con su experiencia. Usted indicó que no estaba satisfecho con el ruido de los perros de otros huéspedes, la comodidad de la cama y el mantenimiento de nuestro hotel. Sus comentarios son importantes para que Red Roof realice cambios para mejorar la experiencia de nuestros clientes. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,MateoGestión del techo rojo Especialista en RediResponse
1.0分
家庭亲子
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Room was disgusting. Bathroom has hair all in the tub .. no rags no towels. I was disappointed because I have stayed at this location before and it was the total opposite.
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酒店回复: Dear Loyal Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Thomasville. I am truly sorry to hear about the unacceptable condition of your room during your recent stay. The presence of hair in the tub and the lack of essential amenities like towels and rags are completely below our standards, and I understand your disappointment, especially given your positive past experiences with us.Red Roof is fully committed to restoring your confidence through proactive measures to prevent comparable issues in the future. We assure you that your feedback has been communicated to every member of our team. We look forward to delivering the enhanced experience you expect during your next accommodation.Very truly yours,JohnRed Roof Management RediResponse Specialist
2.0分
其他
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No One Came To Check If We Needed Anything The Whole Stay And When I Asked For Clean Sheets I Was Told They Dont Have Any And Would Have To Wait I Didnt Get Clean Sheets Until After 2pm The Next Day
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Thomasville. Please accept our most sincere apologies for the situation you described and the possible delay in providing clean sheets. We strive to provide attentive service and ensure our guests' comfort, and we clearly fell short during your visit. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Marks and stains on sheets, dingy sheets, children and adults were extremely loud near 11 at night almost every night, shooting near my room, no soap in room, dingy wash cloths
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酒店回复: Dear Valued Guest, We are sorry to hear your recent experience at the Red Red Roof Inn & Suites Thomasville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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We checked in and thebfirst thing we noticed was there were people hanging out all over the property. Two men were sleeping in chairs in the lobby. The lady at the check out was helpful but I didnt loke the fact she was making a copy of my drivers license. We went to the room and the phone didnt work, the TV remote fidt work, the lock was torn off the metal plat the door hand had a drilled out hole where the lock would have been but there qas no way to lock the top of the door either. When I went to the office she apologized and put us in a different room. With a King bed instead of 2 queens. She did warn me the drawer was missing from one of the night stands. This place needs attention. I think I paid more than the condition should warrant. I told her that in the State of GA and possibly a federal law that you cannot have copies of licenses. She told me that the police and property owners are good with this and its OK. I did tell her I wanted the copy of my license back at check out. From the quality and look if everything my identity is not safe at all at this property.
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酒店回复: Dear Valued Guest,I am truly sorry to hear about the multiple issues you experienced during your stay at the Red Roof Inn & Suites Thomasville. The presence of individuals sleeping in the lobby and the condition of your initial room are certainly not reflective of the standards we aim to uphold. I apologize for the inconvenience regarding the driver's license copy and understand your concern about this practice. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
1.0分
其他
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The outside had no lights people hanging around everywhere trash cans overflowing.my makeup bags was taken the first day there. No one cleaned tge room or gave us clean towels.
4.0分
家庭亲子
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This property does need a few updates and has had some issues with towels being stolen but the staff was all very friendly and helpful. If you're looking for super high class this is not the place for you, but it is very friendly, welcoming, and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Thomasville. We appreciate your candid feedback, and we're glad to hear you found our staff friendly and helpful and enjoyed the welcoming and comfortable atmosphere.We acknowledge your comments regarding the need for updates and the towel incident. We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We value your patronage and look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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This hotel is trash. I reserved a room online because the picture looked like a nice hotel. When i arrived people were outside the rooms with loud music smoking blounts, overall very poor atmosphere. We opened the door to find the room not clean at all. The bed was not even made and still had dirty linen piled on top.i do not recommend. Very poor management and customer service. I was not even offered a clean room so i ask to be refunded.
1.0分
情侣出游
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Bed was dirty. They don’t wash the mattress cover so it was all stained and just a thin sheet was on it. Nasty. Room had flies every where. Towels has hair in them. Floor was dirty. Bed comforter was dirty. Will never stay there again
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酒店回复: Dear Arleta, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Thomasville. I am deeply sorry to hear about the condition of your room. The issues you described regarding the cleanliness of the bed, towels, and floor, as well as the presence of possible flies, are simply not up to our standards. Please accept my sincerest apologies. This falls short of the service standards we strive to deliver.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JoshRed Roof Management RediResponse Specialist
我们刚到的时候，前台有点忙乱，当时我们还有点担心，但酒店非常干净，整体体验也很棒！
非常荒废，床单很脏，房间里有很多狗的噪音，床不舒服，整个地方都很糟糕
Room was disgusting. Bathroom has hair all in the tub .. no rags no towels. I was disappointed because I have stayed at this location before and it was the total opposite.
No One Came To Check If We Needed Anything The Whole Stay And When I Asked For Clean Sheets I Was Told They Dont Have Any And Would Have To Wait I Didnt Get Clean Sheets Until After 2pm The Next Day
Marks and stains on sheets, dingy sheets, children and adults were extremely loud near 11 at night almost every night, shooting near my room, no soap in room, dingy wash cloths
We checked in and thebfirst thing we noticed was there were people hanging out all over the property. Two men were sleeping in chairs in the lobby. The lady at the check out was helpful but I didnt loke the fact she was making a copy of my drivers license. We went to the room and the phone didnt work, the TV remote fidt work, the lock was torn off the metal plat the door hand had a drilled out hole where the lock would have been but there qas no way to lock the top of the door either. When I went to the office she apologized and put us in a different room. With a King bed instead of 2 queens. She did warn me the drawer was missing from one of the night stands. This place needs attention. I think I paid more than the condition should warrant. I told her that in the State of GA and possibly a federal law that you cannot have copies of licenses. She told me that the police and property owners are good with this and its OK. I did tell her I wanted the copy of my license back at check out. From the quality and look if everything my identity is not safe at all at this property.
The outside had no lights people hanging around everywhere trash cans overflowing.my makeup bags was taken the first day there. No one cleaned tge room or gave us clean towels.
This property does need a few updates and has had some issues with towels being stolen but the staff was all very friendly and helpful. If you're looking for super high class this is not the place for you, but it is very friendly, welcoming, and comfortable.
This hotel is trash. I reserved a room online because the picture looked like a nice hotel. When i arrived people were outside the rooms with loud music smoking blounts, overall very poor atmosphere. We opened the door to find the room not clean at all. The bed was not even made and still had dirty linen piled on top.i do not recommend. Very poor management and customer service. I was not even offered a clean room so i ask to be refunded.
Bed was dirty. They don’t wash the mattress cover so it was all stained and just a thin sheet was on it. Nasty. Room had flies every where. Towels has hair in them. Floor was dirty. Bed comforter was dirty. Will never stay there again