酒店回复: Estimado Fredy, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Thomasville. Nos decepciona saber que está descontento con su experiencia. Usted indicó que no estaba satisfecho con el ruido de los perros de otros huéspedes, la comodidad de la cama y el mantenimiento de nuestro hotel. Sus comentarios son importantes para que Red Roof realice cambios para mejorar la experiencia de nuestros clientes. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,MateoGestión del techo rojo Especialista en RediResponse
3.0分
其他
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We checked in and thebfirst thing we noticed was there were people hanging out all over the property. Two men were sleeping in chairs in the lobby. The lady at the check out was helpful but I didnt loke the fact she was making a copy of my drivers license. We went to the room and the phone didnt work, the TV remote fidt work, the lock was torn off the metal plat the door hand had a drilled out hole where the lock would have been but there qas no way to lock the top of the door either. When I went to the office she apologized and put us in a different room. With a King bed instead of 2 queens. She did warn me the drawer was missing from one of the night stands. This place needs attention. I think I paid more than the condition should warrant. I told her that in the State of GA and possibly a federal law that you cannot have copies of licenses. She told me that the police and property owners are good with this and its OK. I did tell her I wanted the copy of my license back at check out. From the quality and look if everything my identity is not safe at all at this property.
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酒店回复: Dear Valued Guest,I am truly sorry to hear about the multiple issues you experienced during your stay at the Red Roof Inn & Suites Thomasville. The presence of individuals sleeping in the lobby and the condition of your initial room are certainly not reflective of the standards we aim to uphold. I apologize for the inconvenience regarding the driver's license copy and understand your concern about this practice. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
1.0分
其他
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The outside had no lights people hanging around everywhere trash cans overflowing.my makeup bags was taken the first day there. No one cleaned tge room or gave us clean towels.
4.0分
家庭亲子
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This property does need a few updates and has had some issues with towels being stolen but the staff was all very friendly and helpful. If you're looking for super high class this is not the place for you, but it is very friendly, welcoming, and comfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Thomasville. We appreciate your candid feedback, and we're glad to hear you found our staff friendly and helpful and enjoyed the welcoming and comfortable atmosphere.We acknowledge your comments regarding the need for updates and the towel incident. We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We value your patronage and look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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This hotel is trash. I reserved a room online because the picture looked like a nice hotel. When i arrived people were outside the rooms with loud music smoking blounts, overall very poor atmosphere. We opened the door to find the room not clean at all. The bed was not even made and still had dirty linen piled on top.i do not recommend. Very poor management and customer service. I was not even offered a clean room so i ask to be refunded.
1.0分
情侣出游
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Bed was dirty. They don’t wash the mattress cover so it was all stained and just a thin sheet was on it. Nasty. Room had flies every where. Towels has hair in them. Floor was dirty. Bed comforter was dirty. Will never stay there again
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酒店回复: Dear Arleta, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Thomasville. I am deeply sorry to hear about the condition of your room. The issues you described regarding the cleanliness of the bed, towels, and floor, as well as the presence of possible flies, are simply not up to our standards. Please accept my sincerest apologies. This falls short of the service standards we strive to deliver.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JoshRed Roof Management RediResponse Specialist
1.0分
商务出差
Worst hotel stay ever
Roaches, no soap, no wash cloth no towels no ice bucket..worst experience ever
2.0分
其他
Tv didn't get channels. Luckily I had my Firestick to watch tv. No soap.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Thomasville. We sincerely appreciate your comments, and we regret to hear about the situation you described with television channels and the absence of soap in your room. Please accept our apologies. I can assure you that I have brought your feedback to our management's attention to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JaneRed Roof Management RediResponse Specialist
3.0分
其他
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The first room i was in the tv didnt work went to the front desk and it took almost an hour for someone to come look at the tv. The tv didnt work so me and guest were moved to another room and there was mold on the ceiling.
我们刚到的时候，前台有点忙乱，当时我们还有点担心，但酒店非常干净，整体体验也很棒！
非常荒废，床单很脏，房间里有很多狗的噪音，床不舒服，整个地方都很糟糕
We checked in and thebfirst thing we noticed was there were people hanging out all over the property. Two men were sleeping in chairs in the lobby. The lady at the check out was helpful but I didnt loke the fact she was making a copy of my drivers license. We went to the room and the phone didnt work, the TV remote fidt work, the lock was torn off the metal plat the door hand had a drilled out hole where the lock would have been but there qas no way to lock the top of the door either. When I went to the office she apologized and put us in a different room. With a King bed instead of 2 queens. She did warn me the drawer was missing from one of the night stands. This place needs attention. I think I paid more than the condition should warrant. I told her that in the State of GA and possibly a federal law that you cannot have copies of licenses. She told me that the police and property owners are good with this and its OK. I did tell her I wanted the copy of my license back at check out. From the quality and look if everything my identity is not safe at all at this property.
The outside had no lights people hanging around everywhere trash cans overflowing.my makeup bags was taken the first day there. No one cleaned tge room or gave us clean towels.
This property does need a few updates and has had some issues with towels being stolen but the staff was all very friendly and helpful. If you're looking for super high class this is not the place for you, but it is very friendly, welcoming, and comfortable.
This hotel is trash. I reserved a room online because the picture looked like a nice hotel. When i arrived people were outside the rooms with loud music smoking blounts, overall very poor atmosphere. We opened the door to find the room not clean at all. The bed was not even made and still had dirty linen piled on top.i do not recommend. Very poor management and customer service. I was not even offered a clean room so i ask to be refunded.
Bed was dirty. They don’t wash the mattress cover so it was all stained and just a thin sheet was on it. Nasty. Room had flies every where. Towels has hair in them. Floor was dirty. Bed comforter was dirty. Will never stay there again
Worst hotel stay ever
Roaches, no soap, no wash cloth no towels no ice bucket..worst experience ever
Tv didn't get channels. Luckily I had my Firestick to watch tv. No soap.
The first room i was in the tv didnt work went to the front desk and it took almost an hour for someone to come look at the tv. The tv didnt work so me and guest were moved to another room and there was mold on the ceiling.