Stayed here for a week as a couple .Easy check in. Only had 2 towels but were given more. Room nicely done. Lack of storage space for clothes. Only 6 hangers. Had a stool for bedside table. No toilet brush. Bed lovely and comfortable. Coffee at breakfast not hot. Food was great when cooked to order. Not so when under heat lamps.
5.0分
其他
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We love this hotel and always use it when visiting South Shields or attending events in Newcastle. Rooms are spotless and comfortable. Breakfast was as good as ever and both Brooke and Asha do a fantastic job-honestly can’t rate them highly enough and I sincerely hope their manager recognises what a fabulous job they do! There’s always a warm welcome, everything is well organised and the food is cooked beautifully. We did have to get in touch with the manager about an issue with our last visit, and although it wasn’t a complaint and not any fault of the hotel, I can honestly say she dealt with it very well and we were happy with how it was resolved. Again it just shows how good the staff at this hotel are with customer relations.
4.0分
其他
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The rooms are immaculate,really clean. Reception really warm,friendly and helpful. Breakfast really good. Only suggestion is put herbal teas and decaffeinated coffee in rooms too
5.0分
家庭亲子
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Exceptional stay! From the minute you walk into the building until you leave, the staff are attentive, knowledgeable and proud to be working in their hotel. Rooms are bathroom are clean and tidy with crisp clean bedsheets. Lots of tea and coffee available and if you run out then you can replenish at reception. Breakfast is fantastic and having stayed there previously it was something I was looking forward too. Complete value for money and a hotel that is run efficiently with staff who enjoy working there.
床非常舒适，工作人员非常友好。一切都很干净。我会毫无疑问地重复一遍。客房配备您所需的一切，让您住得愉快。大电视，许多 USB 端口可为您的设备充电。大浴室
开了5个小时的车，我们办理了入住手续，打开门后，发现我们住的是残疾人房，没有浴缸，没有毛巾，床也不舒服。接待处说这就是他们所拥有的一切。预订或入住时没有通知。上次隔壁的酒吧很棒，这次我发现它已经关门了，已经腐烂了。外面的长凳等坏了。
我们住在家庭房（2 个成人，2 个孩子）。床垫很糟糕。整个房间都在呼吁翻新。它低于高级旅馆的标准。房间不干净。我们整体体验中最好的部分是工作人员（非常友好）并退房！
我在这家高级旅馆度过了愉快的三天。地理位置优越，适合游览该地区。停车设施一流。接待处的加里和苏珊娜很友好，乐于助人。卧室干净宽敞。已经预订了 10 月份的另一次住宿。
正在拜访家人并在最后一刻预订。出奇的安静而且非常舒适。以后拜访家人时会再次使用这种方式。遗憾的是餐厅关门了，如果能吃早餐就好了，让这次旅行真的像一次假期旅行。
房间过时需要粉刷 不干净 床罩全都撕破了 床罩几乎弄坏了我的脚趾 浴室下水道里有味道 楼梯间散发着绿色的臭味 早上 5 点外面的清洁队把敲打簸箕扔进垃圾箱
Stayed here for a week as a couple .Easy check in. Only had 2 towels but were given more. Room nicely done. Lack of storage space for clothes. Only 6 hangers. Had a stool for bedside table. No toilet brush. Bed lovely and comfortable. Coffee at breakfast not hot. Food was great when cooked to order. Not so when under heat lamps.
We love this hotel and always use it when visiting South Shields or attending events in Newcastle. Rooms are spotless and comfortable. Breakfast was as good as ever and both Brooke and Asha do a fantastic job-honestly can’t rate them highly enough and I sincerely hope their manager recognises what a fabulous job they do! There’s always a warm welcome, everything is well organised and the food is cooked beautifully. We did have to get in touch with the manager about an issue with our last visit, and although it wasn’t a complaint and not any fault of the hotel, I can honestly say she dealt with it very well and we were happy with how it was resolved. Again it just shows how good the staff at this hotel are with customer relations.
The rooms are immaculate,really clean. Reception really warm,friendly and helpful. Breakfast really good. Only suggestion is put herbal teas and decaffeinated coffee in rooms too
Exceptional stay! From the minute you walk into the building until you leave, the staff are attentive, knowledgeable and proud to be working in their hotel. Rooms are bathroom are clean and tidy with crisp clean bedsheets. Lots of tea and coffee available and if you run out then you can replenish at reception. Breakfast is fantastic and having stayed there previously it was something I was looking forward too. Complete value for money and a hotel that is run efficiently with staff who enjoy working there.