Fabulous welcome and the staff all round where accommodating friendly and made the trip amazing, seriously the team everywhere were great. Dinner in Blossoms was fantastic and service was outstanding- couldn’t fault it and really recommend
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酒店回复: Thank you for your wonderful feedback. I’m so pleased to hear that you received such a warm welcome and that our team made your stay truly memorable. It’s great to know you enjoyed dinner in Blossoms — I’ll be sure to share your kind words with the restaurant team.We really appreciate your recommendation and look forward to welcoming you back to Rutland Hall Hotel again soon.
5.0分
其他
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Perfect stay for a girlie getaway- 50th birthday
It’s obvious that every single corner of this beautiful destination is well maintained and cared for. It’s not state of the art or brand new, but it’s beautifully looked after. It’s not ostentatious but super comfortable and high quality. The spa area was a fantastic treat. The food in Blossoms was outstanding. The team were discreet, yet warm and friendly. I couldn’t fault a single thing.
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酒店回复: Thank you for your wonderful review. We’re thrilled to hear that your 50th birthday getaway was so enjoyable and that you appreciated the care we take with our property, spa, and dining. I’m delighted our team contributed to making your stay special. We look forward to welcoming you back to Rutland Hall Hotel and Spa for another memorable visit.Kind regards,
3.0分
商务出差
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Lovely and friendly staff. Not enough attention to details though to take it to the next level. Cleanliness was ok but again, not enough detail. Helpful staff at front desk. New member Clara was superb. Restaurant was ok but did appreciate the hours. All not high end enough to be what it should and many areas needs jet washing and cleaning around the grounds, a lot of areas look worn and degrading.
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酒店回复: Thank you for taking the time to share your feedback following your stay. I’m pleased to hear that our team, particularly Clara, made a positive impression and that you found our staff friendly and helpful.I am, however, sorry that certain aspects of the property and service did not meet your expectations. Your comments regarding attention to detail, cleanliness, and the condition of the grounds have been shared with the relevant teams so we can address these areas and improve the overall guest experience.We appreciate your constructive feedback and hope to have the opportunity to welcome you back for a more polished and enjoyable stay.Kind regards,
5.0分
情侣出游
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Nice room with a lovely view over Rutland Water. The room was clean and the bed was very comfortable. At night it was very dark and quiet. Breakfast was good with a wide choice of cooked and cold food.
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酒店回复: Thank you for taking the time to leave such a positive review. We’re delighted to hear you enjoyed your room, the view, and breakfast, and that you found your stay relaxing and comfortable. We look forward to welcoming you back to Rutland Hall Hotel and Spa in the future.Kind regards,
5.0分
情侣出游
Nice clean room.
Plenty of hot water.
Very nice to have a teapot on the amenity tray.
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酒店回复: Thank you for your lovely review. I’m delighted to hear you enjoyed your stay and appreciated the little touches in your room — it’s great to know the teapot and amenities made a difference.We hope to welcome you back to Rutland Hall Hotel again soon for another comfortable and relaxing stay.
2.0分
情侣出游
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Rooms have no air conditioning or fridge for cold drinks. Windows could only be opened by a couple of inches. Rooms too hot and claustrophobic and would not recommend a stay in the height of summer.
In addition, lift was out of order so bags had to be carried up 3 flights of stairs. No porterage service available.
Very pleasant surroundings but the rooms were over priced considering the lack of basic facilities.
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酒店回复: Thank you for taking the time to provide feedback following your stay. I’m very sorry to hear that the room conditions and facilities did not meet your expectations, and I apologise for the inconvenience caused by the lack of air conditioning, limited window opening, and lift being out of service.Your comments have been shared with our team, and we will review them carefully as we continue to look for ways to improve the guest experience. I hope we might have the opportunity to welcome you back under more comfortable conditions in the future.Kind regards,
风景很好！！！
房间不干净。到处都是蜘蛛网，窗户和窗帘以及浴室里都有黑色霉菌，墙壁上有厚厚的灰尘，浴缸下水道堵塞了，提供的毛巾也有污渍。
我不喜欢提供的洗手液和沐浴露的香味。
早餐非常好。Blossom餐厅很宽敞，员工也很友好。
总的来说，酒店位置很好，风景也很美，但就这个价格而言，房间太简陋了。
酒店很干净，房间也很棒。但是，这家酒店定位自己是温泉酒店，可它的温泉设施却是我去过的最差的。更衣室非常简陋，没有热水浴缸，整体感觉很廉价。考虑到房间的价格，你会期待更多。餐厅很不错，服务也非常好。我不会再选择住这里，仅仅是因为温泉设施和酒店的价格。
地理位置非常好
Fabulous welcome and the staff all round where accommodating friendly and made the trip amazing, seriously the team everywhere were great. Dinner in Blossoms was fantastic and service was outstanding- couldn’t fault it and really recommend
Perfect stay for a girlie getaway- 50th birthday
It’s obvious that every single corner of this beautiful destination is well maintained and cared for. It’s not state of the art or brand new, but it’s beautifully looked after. It’s not ostentatious but super comfortable and high quality. The spa area was a fantastic treat. The food in Blossoms was outstanding. The team were discreet, yet warm and friendly. I couldn’t fault a single thing.
Lovely and friendly staff. Not enough attention to details though to take it to the next level. Cleanliness was ok but again, not enough detail. Helpful staff at front desk. New member Clara was superb. Restaurant was ok but did appreciate the hours. All not high end enough to be what it should and many areas needs jet washing and cleaning around the grounds, a lot of areas look worn and degrading.
Nice room with a lovely view over Rutland Water. The room was clean and the bed was very comfortable. At night it was very dark and quiet. Breakfast was good with a wide choice of cooked and cold food.
Nice clean room.
Plenty of hot water.
Very nice to have a teapot on the amenity tray.
Rooms have no air conditioning or fridge for cold drinks. Windows could only be opened by a couple of inches. Rooms too hot and claustrophobic and would not recommend a stay in the height of summer.
In addition, lift was out of order so bags had to be carried up 3 flights of stairs. No porterage service available.
Very pleasant surroundings but the rooms were over priced considering the lack of basic facilities.