酒店回复: Dear Steve, Thank you for taking the time to share your experience. We’re truly sorry to hear about your family situation and understand how difficult it must have been. While our cancellation policy didn’t allow us to offer a refund in this instance, please know that this decision was not made without consideration.We genuinely value your visits to Oxford and would love the opportunity to welcome you back. If you do choose to stay with us again, please reach out directly—we’d be happy to offer a special rate or added comfort to make your next stay more enjoyable.Your feedback is important to us, and we appreciate the chance to learn from it

酒店回复: Hello Joanne,Thank you for taking the time to share your feedback. We're pleased to hear that you found our service good and our hotel clean — providing a welcoming and comfortable environment is very important to us.We sincerely apologize for the inconvenience you experienced with the hot water during your stay. This is certainly not the experience we want for our guests, and we will have our maintenance team investigate this issue promptly to ensure it is resolved.Regarding our rates, pricing can vary during high-demand periods such as Miami University events, but we always strive to offer competitive rates within the local market.We truly appreciate your comments and hope to have the chance to welcome you back for a better stay in the future.

酒店回复: Hello Rachel, We sincerely apologize for the issues with the room, This is not the standard we aim for, and we’re addressing it immediately. Your input is valuable as we work to improve under new management. We hope to provide better experience.

酒店回复: Hello Kirstin,Thank you for your feedback. We sincerely apologize for the condition of your bathroom and the temperature issue in your room — this is not the experience we aim to provide. Your concerns have been shared with our housekeeping and maintenance teams for immediate attention.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better stay in the future.

酒店回复: Dear Abigail, "Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your comments are invaluable, and we’ll work hard to address these issues immediately. Please feel free to reach out to us directly so we can make this right."

酒店回复: Dear Sherie, thank you for sharing your feed back with us and sorry for the inconvenience on you stay. we are doing our best on improving a better service.Best Regards

酒店回复: Hello, Thank you for choosing to stay with us and for taking the time to bring this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding the room with the hot tub.Our goal is to provide every guest with a comfortable and enjoyable stay, and we regret that we fell short of this expectation during your visit. We understand how disappointing it must have been not to receive the room you had booked. Best Regard

酒店回复: Dear Dee, thankyou for you warm reviews and happy to know you had wonderful stay with us.Best Regards.

酒店回复: Dear Kathleen, "We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is very important to us, and we regret that the room temperature and staff communication did not meet your expectations. We are addressing these concerns to improve our service and ensure a more comfortable experience for all guests. Please let us know if there’s anything we can do to make this right for you."