Great place to stay. Staff was a bit stand offish. I get that people are introverted, but in the hotel business having people that won’t even acknowledge you is a little frustrating.

Misleading Booking and Unsanitary Room

I specifically booked a room with two queen-sized beds, but upon arrival, I was given a room with two full-sized beds and was told these were “standard queens.” This was misleading and unacceptable, as the smaller beds caused my husband and me to sleep very uncomfortably the night before our daughter’s wedding. We woke up exhausted on one of the most important days of our lives.

When I raised the issue, I was offered a room with a king-sized bed. However, this was not a workable solution, as I was traveling with my 7-year-old daughter who required her own bed. On top of that, we had a wedding to prepare for and were already exhausted — moving all of our belongings after we had already settled into the room was not feasible. Instead of a meaningful resolution, I was offered only a small number of points on my account, which felt dismissive given the severity of the situation.

To make matters worse, the condition of the room was appalling. The walls and bathroom were visibly covered in some kind of bodily fluids. This was not only disgusting but raised serious concerns about the cleanliness and sanitation standards of your establishment.

This experience was both stressful and disappointing. I am requesting a full refund for my stay and a detailed explanation of how such conditions were allowed. I also encourage you to review your booking descriptions and customer service policies so that guests are not misled or inadequately compensated in the future.

Conveniently located close to where I teaching classes. Not inexpensive. But, it’s Orlando. Worst having to an additional $10.00 a night to park there. Had I known that, I would have gone somewhere else.