酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m glad to hear you found our staff fantastic and our facilities clean and inviting. However, I’m very sorry that noise and building construction issues impacted your stay. We understand how frustrating thin walls and floors can be, and your comments will be reviewed with our team to see how we can better manage guest comfort in the future.

酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found your room clean and modern, enjoyed our rooftop terrace, and appreciated our convenient location near the lake promenade. We also appreciate your comments regarding room amenities and parasols on the terrace, as sustainability and guest comfort are very important to us. Your input will be reviewed as we continue to improve our offerings.

酒店回复: Dear Edna, Thank you for the perfect 8 out of 10 rating! We’re glad you enjoyed the water view and found the property well maintained. It’s also great to hear our staff made a positive impression. We apologize for the street noise and the long wait during your second dinner. While it was a busy weekend, we should have been better prepared for the car show crowd. Your comments have been shared with the team to help us improve. We would love to host you again at Four Points by Sheraton Penticton at the Convention Centre! Warm regards.

酒店回复: Dear Jodi Thank you for your feedback and for highlighting both the positives and the areas where we fell short. We're glad to hear you enjoyed the hotel overall, and that the food at both our restaurant and patio left a great impression.However, we’re truly sorry to hear about the inconsistencies with housekeeping during your stay. This is not the level of service we aim to provide, and we will be following up with our team to ensure these issues are addressed and corrected moving forward.We appreciate your honest comments, and we really hope you’ll give us another opportunity to provide you with the seamless and enjoyable experience you deserve.Best Regards.

酒店回复: Dear Abram, Thank you for sharing your feedback with us. I’m sorry to hear that the daily housekeeping and noise impacted your experience. We understand how important these details are to a comfortable stay and we truly appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a smoother and more enjoyable visit at Four Points by Sheraton Penticton at the Convention Centre. Warm regards.

酒店回复: Dear Ashley, Thank you for taking the time to share your feedback. We're glad to hear you had an overall good stay, but we're sorry to learn that certain aspects fell short of expectations.We appreciate you bringing the lighting issue in the kitchenette area to our attention—we understand how important proper lighting is, especially when enjoying a meal. We're currently reviewing ways to improve this for future guests. Regarding the pool towels, we’re actively working with our team to ensure they are consistently stocked throughout the day. As for the water pressure, we’ll have our maintenance team look into this promptly to ensure a better experience going forward. We would love the opportunity to welcome you back and provide you with an even better experience next time.