酒店回复: Dear Valued Guest,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed our service, breakfast variety, and the attentive support from our team. Your kind words about Ella will surely make her very happy, and we will be pleased to share your compliments with her.We truly appreciate your feedback and hope to welcome you back again in the future.
酒店人员主动多次进行了联系 详细的做了解释 误会已解除。确实越南的政策就是两点后check in 十二点前check out确实和国内不同。其他方面酒店服务还是非常好的一直在努力积极的沟通。
5.0分
豪华双床房
朋友出游
房间非常满意，朋友在浴缸泡了澡！
早餐丰富，越式汤粉，寿司，西式早餐，水果，果汁应有尽有！
因为我们有行李，酒店主动打了grab送我们到古城的酒店，服务真心好！
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酒店回复: Dear Sara,Thank you so much for your wonderful review! We’re delighted to hear you were very satisfied with your room, enjoyed the tub, and loved our plentiful breakfast options including pho, sushi, fruit, and juice. It was our pleasure to help arrange a Grab ride for you — we always aim to provide attentive and helpful service .We truly appreciate your kind words and hope to welcome you back again soon!
5.0分
招牌套房-带阳台
家庭亲子
Luna and lily是我们的两位超级贴心的管家，不仅送我们好吃美味的下午茶，帮我准备了出行计划，帮我打电话给商家协商行程，酒店超赞，性价比极好，国际氛围浓厚，吃个早餐轻轻松松碰上十几个国家的游客，会安，值得到此一游～
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酒店回复: Dear valued customer,Thank you so much for your wonderful review! We’re thrilled to hear you had an amazing stay with us and appreciated the vibrant international atmosphere, excellent value, and attentive service — especially from Luna and Lily. It’s great that they helped you with afternoon tea and even assisted with planning your trips and coordinating details. We truly appreciate your kind feedback and are delighted that Hoi An left such a great impression on you. We look forward to welcoming you back again in the future!
酒店回复: Dear Valued Guest,Thank you very much for your kind review.We are delighted to hear that you enjoyed the value, shuttle service, breakfast, and the friendly service from our team. It’s also great to know that you appreciated the comfortable atmosphere and convenient location.We truly appreciate your feedback and hope to welcome you back again in the future.
酒店回复: Dear valued guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed your balcony suite and found it charming and stylish.We sincerely apologize for the inconvenience caused by the soundproofing and for any frustration you experienced when discussing it with our front desk. Your comments are very important to us, and we will review our guest service procedures to ensure a better experience for future stays.We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide an improved experience.
酒店回复: Dear valued guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our warm and welcoming service, exquisite breakfast, rooftop pool, and excellent dining. It’s great to know that our location also added to your enjoyable stay.Your kind words mean a lot to our team, and we look forward to welcoming you back for another memorable experience!
酒店回复: Dear valued guest,Thank you so much for your wonderful feedback! We’re delighted to hear that you found our hotel comfortable and enjoyed our excellent service, breakfast buffet, and cozy room with a large, clean bed.We appreciate your note regarding the distance to the Old Town and hope that our shuttle and taxi options were helpful during your stay. Your kind words about our team mean a lot, and we look forward to welcoming you back for another memorable visit!
酒店服务很好，从门口的工作人员开始都很有服务意识，帮着开门、拿行李、倒水、给毛巾。
早餐还不错，种类繁多。
Ella非常有耐心、服务周到、有求必应。
离古城虽然有些距离，但走走逛逛也挺好，离稻田咖啡也不远，感受下田园诗意。
房间香氛太呛鼻子了 一晚上没睡好 早餐一般 酒店不大 而且下午两点多房间还没好 第二天十二点前就催促退房 订的豪华房给的房间朝阴面没有阳光 真的非常一般 下次不会再来
酒店人员主动多次进行了联系 详细的做了解释 误会已解除。确实越南的政策就是两点后check in 十二点前check out确实和国内不同。其他方面酒店服务还是非常好的一直在努力积极的沟通。
房间非常满意，朋友在浴缸泡了澡！
早餐丰富，越式汤粉，寿司，西式早餐，水果，果汁应有尽有！
因为我们有行李，酒店主动打了grab送我们到古城的酒店，服务真心好！
Luna and lily是我们的两位超级贴心的管家，不仅送我们好吃美味的下午茶，帮我准备了出行计划，帮我打电话给商家协商行程，酒店超赞，性价比极好，国际氛围浓厚，吃个早餐轻轻松松碰上十几个国家的游客，会安，值得到此一游～
这个价位可以用惊艳来形容，有古城跟安邦沙滩的接驳车，早餐不马虎，服务人员友善，离稻田咖啡很近。酒店风格令人舒服。
这家酒店简直太棒了！员工们非常友善、乐于助人，对各种细节都照顾得很周到。
早餐种类丰富，美味可口，他们甚至会根据你的特殊要求提供特定食物，味道简直绝了。
特别感谢 Kathy 和 Ame，他们帮了我们很多。
房间干净宽敞，还有阳台。他们还提供了迎宾饮品，并为我们准备了结婚纪念日的甜点。
酒店还免费提供自行车，我骑着车去了海滩和市中心。
对于会安来说应该算是比较不错的酒店了
定的阳台套房 和预期的一样很有风情特色
隔音不大好 隔壁房间一群人叽叽喳喳都能听见
第二天退房的时侯告知前台 没有给到任何正面答复
（只是一直询问能不能不要给不好的评价……
有一点无奈 （似乎只在意评价不在意住客体验
服务超级棒，服务员，前台的笑脸都很温柔热情。让人觉得比五星级酒店都好，早饭也很精致虽然品类不是很多，但都很好吃。楼顶游泳池也非常棒，非常推荐大家来。去会安市区和椰子船也都很近。对了，酒店的餐也非常不错。
Kathy服务也很好，响应非常即时，入住的时候就会加微信，需求和问题可以直接微信中文咨询，这个是非常方便
这一趟出来在岘港住了两晚，巴拿山顶住了一晚，会安住了一晚，这是住的最舒心的一个酒店！服务超级好！酒店大堂的服务管家一直跟在身边不停的询问住宿的偏好呀，旅行的目的呀，详细的介绍酒店各种设施等等，自助早餐品种丰富，房间的大床睡着很舒服，床品干净！唯一的缺点距离古镇有点远，出门必须要打车
酒店团队非常热情，Ame友善热情的态度让我感觉宾至如归。虽然这是一家精品酒店，但屋顶泳池令人惊艳，配有出色的水疗设施，免费的蒸汽房和桑拿房更是锦上添花。酒店位置虽然不在老城区中心，但对于那些寻求更安静、更放松氛围的客人来说非常完美，并且提供前往海滩和老城区的便捷班车服务。自助早餐色彩丰富且美味，免费的品酒会和下午茶自助餐更是令人惊喜的额外福利。这家酒店超出了我的预期，是享受宁静而奢华假期的理想之选！