酒店回复: First and foremost, I would like to apologize for the experience you had to endure while we hosted you here in Virginia Beach. We strive to provide fantastic service and a quality experience in a fun way here at this brand, thank you for providing feedback from your stay so that we can grow as a property. We will be following up with our leadership team to investigate your time with us to ensure we learn from the mishaps of your experience. We appreciate your patience as we go through this process of identifying our opportunities and working towards providing a better experience for our guests. Please let me know if you ever decide to stay with us again - I would like to ensure you get the proper Moxy experience. We would love to reset your expectations of the level of service we love to provide.
5.0分
情侣出游
As long as you understand that you don’t get a closet and it’s very minimalist it’s an awesome property. We loved our stay and would definitely stay again!!
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酒店回复: How awesome, Jack! Thank you so much for sharing your experience and these awesome photos. We hope to see you back at the Moxy so soon. Safe travels!
4.0分
其他
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Dog friendly with EV charging.
Staff was always very friendly. Special shout out to the valet on duty - wish I had gotten his name.
Best - very dog friendly at one of the lower fees along the whole boardwalk and EV charging.
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酒店回复: Hello Jill! Thank you for taking the time to leave this review. It was a pleasure to have you and we hope to see you and your 4-legged bestie so soon.
2.0分
商务出差
No response to cancel request
I reached out regarding a cancellation due to an injury that kept me from traveling and never heard anything back.
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酒店回复: Thank you for reaching out and I’m so sorry to hear about your injury. I also apologize that you didn’t receive a reply to your earlier message. Please contact ******* or the front desk so we can rectify the situation.
3.0分
其他
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The concept of a hotel where you're trying to get folks to come out of their rooms is cute but not really practical. Most people are wanting to rest and get away from it all. They probably have excursions and family outings planned. They may be working and want to have a microwave in the room. So, I wasn't crazy about not having a microwave or fridge in my room.
I was also not happy with my room location. It was not "oceanfront " at all but had a parking lot and a couple of roads as my view. It also had a small body of water that I could see. Needless to say, I didn't get any rest because lots of people use the roads to ride very loud motorcycles, trucks, etc. If I had known that, I would never have booked there.
Lastly, the carpeting in the hallway on my floor was disgracefully dirty. It smelled awful. I almost turned around to go to another hotel. I was disappointed with all of the dogs everywhere and didn't feel comfortable laying on the bed. I did enjoy the bar/games area and was able to have a little fun there. Overall, cute concept hotel, but not for most people, in my opinion.
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酒店回复: Thanks for sharing your thoughts with us. We love that you had fun in our bar + games space, but we’re sorry the rest of your stay didn’t hit the mark. We hear you on the noise, view, and amenities — and we’ll be passing your feedback to the team so we can do better. Our goal is for every guest to feel comfortable and have fun, and we’re sorry we missed the mark this time. We hope you’ll give us another shot to change your mind.
这是一家很酷的酒店。有很多活动可以参加，甚至还有一个室内滑梯。所有的员工都非常友好和乐于助人。如果非要说有什么不足的话，那就是房间里没有舒适的沙发、椅子或桌子。我肯定会再次入住的。
总的来说，以这个价格来看，住宿体验还不错，淡季期间相对便宜。房间不是很大，设计上追求“现代感”，但实用性不足：光线不够，洗手盆在过道上，没有真正的桌子可以放行李或包。临街房间的隔音效果可以更好（能听到警笛声、汽车的嘈杂声）。不过床很舒服，浴室也很干净，经过了翻新。就这个价格而言，住一两晚足够了，但有些地方还是稍显粗糙。
在这里庆祝生日是很棒的体验。房间是海景房。淋浴设施很棒，但房间非常小。家具很少，所以所有东西都得放在行李箱里或地板上。床很舒服，电视也很大，但没有地方坐，也只有一个床头柜。我建议能有个迷你冰箱和两个床头柜。除此之外，我还是会推荐Moxy酒店。每位员工似乎都很喜欢在这里工作，每个人都很友好和乐于助人。
太美了🤩😊😍😘 下次我还要再来这家酒店🏨❤️
喜欢喜欢！！！😊😊😊
他们是小偷。离开后，他们还会从你的信用卡中扣除更多钱。
As long as you understand that you don’t get a closet and it’s very minimalist it’s an awesome property. We loved our stay and would definitely stay again!!
Dog friendly with EV charging.
Staff was always very friendly. Special shout out to the valet on duty - wish I had gotten his name.
Best - very dog friendly at one of the lower fees along the whole boardwalk and EV charging.
No response to cancel request
I reached out regarding a cancellation due to an injury that kept me from traveling and never heard anything back.
The concept of a hotel where you're trying to get folks to come out of their rooms is cute but not really practical. Most people are wanting to rest and get away from it all. They probably have excursions and family outings planned. They may be working and want to have a microwave in the room. So, I wasn't crazy about not having a microwave or fridge in my room.
I was also not happy with my room location. It was not "oceanfront " at all but had a parking lot and a couple of roads as my view. It also had a small body of water that I could see. Needless to say, I didn't get any rest because lots of people use the roads to ride very loud motorcycles, trucks, etc. If I had known that, I would never have booked there.
Lastly, the carpeting in the hallway on my floor was disgracefully dirty. It smelled awful. I almost turned around to go to another hotel. I was disappointed with all of the dogs everywhere and didn't feel comfortable laying on the bed. I did enjoy the bar/games area and was able to have a little fun there. Overall, cute concept hotel, but not for most people, in my opinion.