I was supposed to get free breakfast and we had to pay for it. The staff was very nice accommodating. Also, the rooms were clean. I would come back again but want my breakfast.
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酒店回复: It's great to hear that you would return despite the imperfections you experienced. We apologize for any confusion regarding your reservation details. Upon review, your booking did not include our breakfast. We appreciate you sharing your feedback and look forward to your return. Thank you for choosing us.
2.0分
其他
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Room was VERY loud. All throughout the night you could hear this humming noise from some machine that kept you awake. Also. there's no breakfast, which given the price of the place, is not great. The Wi-Fi only worked half the time and you had to log in multiple times to use it at all.
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酒店回复: I’m sorry to hear that noise pollution disrupted your stay, that you're disappointed our brand does not include a complimentary breakfast, and that you faced issues with the Wi-Fi. Your comfort remains our top priority, and I regret that we didn't leave you completely satisfied. Your feedback is appreciated as it helps us improve the guest experience. Thank you for taking the time to share your review.
5.0分
其他
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We found the hotel to be very clean, quiet and comfortable. The restaurant food was surprisingly good. However, we picked this hotel because the information online about the hotel says that it has a hot tub in addition to the pool, which was a disappointment. This information needs to be corrected.
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酒店回复: We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our clean, quiet, and comfortable hotel. My apologies regarding the confusion about the hot tub; I have taken note. We value your patronage and hope to see you again.
2.0分
家庭亲子
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Advertise a pool and spa, we booked based on these features and drove extra miles for these features. We checked in and found a very small pool and no spa!! We would of stayed somewhere that had the above features, (we are not happy) Also we ordered food from the restaurant and waited a half hour after ordering to be told the cook was late and had not arrived yet. I've traveled for 25 years and never had such a bad experience!!
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酒店回复: We aim to be as transparent as possible about our hotel amenities, so I regret that we fell short in this area. Additionally, I apologize that staffing issues affected your dining experience. The last thing we want is to disappoint our guests, so I am sorry that your experience did not meet your expectations. Your comfort is very important to us, and your comments will be shared with the staff to help us improve. We hope you will consider returning, as I am confident we can provide a better experience.
5.0分
其他
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Nice quiet hotel. A bit of a roundabout path to get to it at the back of an office park, but excellent staff and convenient location with a large open comfortable room.
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酒店回复: It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return.
非常棒且干净的酒店。我唯一想批评的是，泳池水非常浑浊，看起来过滤器没有在运行，这有点令人失望。
一位非常好的女士过来打扫了房间。
在这里住了两个周末。由于第一次入住时空调出了问题，所以第二次入住比第一次入住好得多。
很棒的酒店！
是的
I was supposed to get free breakfast and we had to pay for it. The staff was very nice accommodating. Also, the rooms were clean. I would come back again but want my breakfast.
Room was VERY loud. All throughout the night you could hear this humming noise from some machine that kept you awake. Also. there's no breakfast, which given the price of the place, is not great. The Wi-Fi only worked half the time and you had to log in multiple times to use it at all.
We found the hotel to be very clean, quiet and comfortable. The restaurant food was surprisingly good. However, we picked this hotel because the information online about the hotel says that it has a hot tub in addition to the pool, which was a disappointment. This information needs to be corrected.
Advertise a pool and spa, we booked based on these features and drove extra miles for these features. We checked in and found a very small pool and no spa!! We would of stayed somewhere that had the above features, (we are not happy) Also we ordered food from the restaurant and waited a half hour after ordering to be told the cook was late and had not arrived yet. I've traveled for 25 years and never had such a bad experience!!
Nice quiet hotel. A bit of a roundabout path to get to it at the back of an office park, but excellent staff and convenient location with a large open comfortable room.