酒店回复: We sincerely apologize for your negative experience at our hotel. We are very sorry to hear about the issues you encountered with bed sheets, door latch and chair. We are actively investigating this matter and taking steps to prevent similar occurrences in the future. We value your feedback and appreciate you bringing these concerns to our attention.

酒店回复: Muchas gracias por sus amables palabras y por tomarse el tiempo para compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estadía y que encontró conveniente nuestra ubicación cerca del aeropuerto. Es maravilloso saber que nuestra proximidad al aeropuerto hizo que sus planes de viaje fueran más fáciles y relajados.Nos esforzamos por brindar una estadía cómoda y placentera para todos nuestros huéspedes, y sus comentarios son realmente apreciados. ¡Esperamos darle la bienvenida nuevamente a American Inn & Suites en el futuro!

酒店回复: Thank you so much for your positive review and for sharing your wonderful experience at our hotel. We strive to provide a memorable stay for all our guests, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel again soon.

酒店回复: We understand your disappointment regarding your recent stay and sincerely apologize for any inconvenience caused. We take all guest feedback seriously and are committed to improving our services. We appreciate you sharing your honest feedback, as it helps us to better serve our guests in the future.

酒店回复: Thank you so much for your positive review and for sharing your wonderful experience at our hotel. We strive to provide a memorable stay for all our guests. We look forward to welcoming you back to our hotel again soon.

酒店回复: Thank you for the 10/10 rating and for your kind words! We are delighted to hear that you found the rooms clean and that our property offered the perfect value for your needs. We also appreciate your feedback regarding repairs; we are always looking for ways to improve and will have our maintenance team look into these updates. We look forward to your next visit!

酒店回复: Dear Valued Guest,Please accept our deepest apologies for the utterly unacceptable experience you described during your stay. We are extremely sorry that your room smelled, that you found numerous items in need of repair, and that your experience led to your 4/10 rating.We are specifically and sincerely sorry that you did not have shampoo or conditioner for your shower. This is an immediate failure in our housekeeping standards. We want to clarify for you and all future guests that shampoo, conditioner, and body lotion are readily available at the front office for any guest who needs them. We regret that this was not communicated clearly at check-in or when you needed the items.The issues regarding the unpleasant smell and the need for repairs are being treated as a critical priority by our management team. We are taking immediate steps to rectify all maintenance issues and to ensure thorough cleaning protocols are strictly followed.We truly regret your decision not to stay with us again, but we would welcome the opportunity to discuss your experience personally. Please contact the motel manager directly at your convenience.Sincerely,The Management Team American Inn & Suites

酒店回复: Lisa, We are truly sorry to hear that your stay did not meet your expectations and that you encountered issues with the cleanliness of your room. Please accept our sincere apologies.Cleanliness is a top priority for us, and it’s clear that we fell short during your visit. We take feedback like yours very seriously, and we are addressing your concerns directly with our housekeeping team to ensure this does not happen again.We would appreciate the opportunity to make this right and regain your trust.