酒店回复: Dear Guest,Thank you for sharing your feedback. We're sorry to hear that several aspects of your stay did not meet expectations, including the pool condition, lighting, room cleanliness, and breakfast setup. We take these concerns seriously and will address them with our team to improve the guest experience. We're glad to hear you found the owner friendly, and we truly appreciate your comments as they help us work toward better service. We hope to have the opportunity to welcome you back with improvements in place.
酒店回复: Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. We regret to hear that your stay did not meet your expectations. We understand the importance of providing a comfortable and enjoyable experience. Your concerns will be shared with our team for improvement. We appreciate your patience and hope to provide a better stay in the future.
酒店回复: Dear Guest,Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration. We will investigate the issues you mentioned. We strive to provide accurate representations of our rooms and a comfortable stay for all our guests. Your feedback is invaluable in helping us improve.
酒店回复: Dear Guest,Thank you for your detailed feedback. We apologize for the inconveniences you experienced during your stay, including the maintenance issues and pool closure. We appreciate your patience and will address these concerns to improve our services. Your comments about the staff will be reviewed to ensure a better experience in the future.
1.0分
其他
原文
翻译提供方：Google
酒店招牌和大堂外景都没有亮灯。房间和图片不一样。窗帘不适合窗户。整晚都亮着灯。
似乎被遗弃了。怪异。
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酒店回复: Dear Guest,Thank you for your feedback. We're sorry to hear your stay did not meet expectations, especially regarding the lighting and room conditions. We'll review these concerns with our team to make improvements. Your experience is important to us, and we hope to provide a better stay in the future.
2.0分
商务出差
原文
翻译提供方：Google
设施非常陈旧，
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酒店回复: Dear Guest,Thank you for your feedback. We understand the importance of modern facilities and are continually working on updates to improve our guest experience. We're glad you stayed with us, and we hope to have the opportunity to welcome you back in the future.
5.0分
朋友出游
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Great stay, booked multiple rooms for group, excellent service, assistance, and understanding with different arrival times. Will def be first for consideration on future trips to Mt Pleasant general area A+++!
3.0分
其他
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Older style hotel with a great price point. Seemed like we might have been the only guests staying that night. We came in late and without knowing the area or seeing anyone else there, and it being an older place that isn’t super clean, it was a little creepy. But we had no issues and the staff was nice and friendly. There is a good coffee shop right across the road also.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re glad to hear you found our staff nice and friendly, and that you enjoyed the coffee shop nearby. We appreciate your comments regarding cleanliness and the overall feel of the property, and we’ll work on improving these areas.We’re happy you had a comfortable stay and hope to welcome you again in the future.
5.0分
家庭亲子
The property was nice and clean. The staff was super friendly and the rooms were very comfortable. Will stay again
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear you enjoyed the clean property, friendly staff, and comfortable rooms. It means a lot to know you'd choose to stay with us again. We look forward to welcoming you back soon!
2.0分
商务出差
It used to be nice, but is run down now, beds very uncomfortable, so many things are worn out and dated.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're truly sorry to hear that your recent stay did not meet your expectations. We understand your concerns about the condition of the property and the comfort of the beds.Please know that we take your comments seriously, and ongoing updates and improvements are a priority for us. Your insights help us focus on the areas that need attention, and we sincerely appreciate you taking the time to share them.We hope you'll consider giving us another chance in the future to provide a better experience.
泳池没水，走到房间灯光不足，公共区域也很暗。水槽和马桶都漏水。我们的房间没有彻底吸尘。早餐是装在密封袋里的不卫生的果酱馅饼、华夫饼、面包和贝果……所有客人共用一个家庭装的人造黄油和奶油奶酪盒。老板很友善，善于交际。
在费尔菲尔德度过了糟糕的一晚！！
这家酒店急需升级。图片与实际入住的房间不符。墙壁薄如纸，隔壁房间的谈话声清晰可闻。早餐简直糟透了。没有咖啡、果汁、吐司、麦片或其他早餐食品。室内泳池没有水。我知道酒店正在换管理层，但除非他们真的在翻新或升级房间，否则还是要小心这家酒店。
当我预订时，我以为我的房间会和照片上一样。我震惊了。房间非常陈旧，闻起来像是多年积累的浓烟。我和女儿在房间里呆了大概 10 分钟，然后就决定离开。我为这个房间付了 200 多美元。我被骗了。不过我吸取了教训。我以前从未遇到过这种情况，但绝对不会再发生！我希望有人看到这篇文章，但我敢肯定它会被虚假的 5 星评论淹没。
完全不像广告上说的那样
这家酒店还没有准备好迎接客人。有某种泄漏或下水道问题，导致侧门被撑开，风扇运转。游泳池是空的——酒店的那部分似乎关闭了，没有空调（这是我的阳台看到的）。那张照片不是这家酒店房间的照片。我的吹风机没有安装在墙上（有两个没有安装的）。它在未安装的情况下可以使用，但标签似乎在某个时候着火了。前台培训另一位女士的女士有点粗鲁。
酒店招牌和大堂外景都没有亮灯。房间和图片不一样。窗帘不适合窗户。整晚都亮着灯。
似乎被遗弃了。怪异。
设施非常陈旧，
Great stay, booked multiple rooms for group, excellent service, assistance, and understanding with different arrival times. Will def be first for consideration on future trips to Mt Pleasant general area A+++!
Older style hotel with a great price point. Seemed like we might have been the only guests staying that night. We came in late and without knowing the area or seeing anyone else there, and it being an older place that isn’t super clean, it was a little creepy. But we had no issues and the staff was nice and friendly. There is a good coffee shop right across the road also.
The property was nice and clean. The staff was super friendly and the rooms were very comfortable. Will stay again
It used to be nice, but is run down now, beds very uncomfortable, so many things are worn out and dated.