Absolutely terrible help when the fridge wasn’t working! I NEEDED a working fridge for my dogs allergy antigen! Was told maintenance said it was working!!! Unbelievable.. entree took so long in restaurant that I could t eat it- no fridge to keep it in!!! NOT HAPPY!!!!!! Hilton always does way better than this!! Shame!
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酒店回复: Dear Marta, We are extremely sorry about the experience you ended up having here at our property. We do not wish this upon any of our guests, and we want to make this right for you. Our General Manager, Yvette. is going to reach out to you by phone call to discuss everything that occurred. Again, we sincerely apologize, and we hope to hear back from you. -Tiffany
5.0分
情侣出游
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The hotel restaurant was very handy and quite good since many Trinidad restaurants are closed on Mondays and Tuesdays. So it was a nice option. Rooms comfortable and had a nice roomy bathroom.
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酒店回复: We are so happy you enjoyed the restaurant on property and also appreciate you taking the time to leave a review. We hope to see you back, have a great week!
4.0分
情侣出游
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Everything was great except the shower with Very little pressure and hard to regulate the temperature.
The Air Conditioner wouldn't get cold and kept shutting off during the night.
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酒店回复: Thank you so much for staying with us and leaving this feedback. We are extremely sorry about your shower and AC unit not working properly. We are having maintenance look into these issues as soon as possible. We hope to see you back in the future so we can make it right for you, please contact property directly for your next stay. Have a wonderful day
5.0分
情侣出游
All staff members were very friendly and helpful with all our questions. This was one of the better stays we have had. We will definitely be back
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酒店回复: Good morning,Thank you for staying with us and leaving such kind feedback. We are so happy to hear that you enjoyed your time here. Have a wonderful week!
5.0分
其他
Great stay
Very nice hotel to stay in while we drive through Colorado. Our kids were very impressed that they wanted to spend an extra night.
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酒店回复: We appreciate you staying with us and leaving such a kind review. Have a wonderful weekend!
5.0分
其他
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Globetrotter
Conveniently right off of I25. Grounds are lovely. Restaurant onsite. Breakfast was great! Room is nice, quiet, comfortable bed, good shower, clean. Keurig coffee maker is great, small refrigerator and microwave great. Fast, easy, accommodating check in courteous and friendly staff We recommend and would stay again
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酒店回复: Thank you so very much for this wonderful review and detailed feedback of your stay with us. We hope to see you back again in the future! Have a great weekend
4.0分
情侣出游
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Nice staff. Very clean. Staff attentive. Needed thermostat fixed, staff was there within minutes and fixed it. Also needed an extra pillow and it was delivered within minutes. Restaurant was hit or miss. But manager did fix all issues. Over all a beautiful addition to Trinidad
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酒店回复: Thank you for this very kind rating and feedback! We are so happy to hear that you enjoyed your stay with us, and we hope to see you back in the future! Have a wonderful day
5.0分
其他
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Great place to stay in Trinidad CO
Second time to stay at this property. Excellent location and well developed grounds to enjoy. I would recommend to all but would caution that there is a nearby homeless population that hangs around by the river adjacent. Generally, seems harmless but good to be aware. Otherwise top notch.
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酒店回复: Hi Bart, thank you for this feedback and 10/10 rating! We appreciate you continuing to stay with us! Have a wonderful day
5.0分
其他
Great stop on the way to CO
Great hotel. New with a restaurant onsite for evening meals and a full bar. Clean throughout.
酒店回复: Thank you for this awesome rating! Have a great day
5.0分
其他
Traveling through, stayed in Trinidad. There’s a great Chinese restaurant near the hotel.
Quite convenient easy parking.
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酒店回复: Hi Kimberly, Thank you for staying with us and leaving this very kind review. We are delighted to hear that you enjoyed our property and the convenience of our location here in Downtown Trinidad! Have a great day
Absolutely terrible help when the fridge wasn’t working! I NEEDED a working fridge for my dogs allergy antigen! Was told maintenance said it was working!!! Unbelievable.. entree took so long in restaurant that I could t eat it- no fridge to keep it in!!! NOT HAPPY!!!!!! Hilton always does way better than this!! Shame!
The hotel restaurant was very handy and quite good since many Trinidad restaurants are closed on Mondays and Tuesdays. So it was a nice option. Rooms comfortable and had a nice roomy bathroom.
Everything was great except the shower with Very little pressure and hard to regulate the temperature.
The Air Conditioner wouldn't get cold and kept shutting off during the night.
All staff members were very friendly and helpful with all our questions. This was one of the better stays we have had. We will definitely be back
Great stay
Very nice hotel to stay in while we drive through Colorado. Our kids were very impressed that they wanted to spend an extra night.
Globetrotter
Conveniently right off of I25. Grounds are lovely. Restaurant onsite. Breakfast was great! Room is nice, quiet, comfortable bed, good shower, clean. Keurig coffee maker is great, small refrigerator and microwave great. Fast, easy, accommodating check in courteous and friendly staff We recommend and would stay again
Nice staff. Very clean. Staff attentive. Needed thermostat fixed, staff was there within minutes and fixed it. Also needed an extra pillow and it was delivered within minutes. Restaurant was hit or miss. But manager did fix all issues. Over all a beautiful addition to Trinidad
Great place to stay in Trinidad CO
Second time to stay at this property. Excellent location and well developed grounds to enjoy. I would recommend to all but would caution that there is a nearby homeless population that hangs around by the river adjacent. Generally, seems harmless but good to be aware. Otherwise top notch.
Great stop on the way to CO
Great hotel. New with a restaurant onsite for evening meals and a full bar. Clean throughout.
Traveling through, stayed in Trinidad. There’s a great Chinese restaurant near the hotel.
Quite convenient easy parking.