酒店回复: Hello from the Hilton Garden Inn, we are so sorry to hear the restaurant fell short of your expectations. We strive for our guests to have an all around wonderful experience. We are sharing your feedback with our management team, and we hope to welcome you back for an even brighter stay in the future! Have a wonderful day!
5.0分
家庭亲子
Very friendly staff! Great relief area for dogs and play area for kids. Walking distance to shops and restaurants. Clean and updated facilities.
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酒店回复: Dear Melissa, thank you so much for staying with us and leaving such positive feedback about your experience. We are so happy to have met your expectations, and we hope to see you back in the future! Have a wonderful day!
5.0分
其他
Very clean, quiet and spacious room. Staff was very polite, friendly and efficient. Hotel was new and accommodating.
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酒店回复: Hi there! Thank you for staying with us and leaving such wonderful feedback. We are very appreciative of your taking the time out to write a positive review. We hope to welcome you back in the future and Happy Holidays!
5.0分
情侣出游
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We did not eat breakfast at the hotel, as you may need to note, the breakfast was not free. The hotel front desk staff were friendly and knowledgeable. The room was clean, but they only refresh the towels and bedding and every other day of your stay, we were only there for 2 nights, therefore our room was not cleaned. Also we had a problem with the blinds -- one of the draw strings to lower the blind broke. Upon checkout we advised the front desk, they assured us that we were not going to be charged for the blind breaking. Overall, our stay was comfortable.
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酒店回复: Good morning from the Hilton Garden Inn in Trinidad! Thank you for the important feed back. We are pleased to hear our staff was friendly and welcoming. We look forward to welcoming you back in the future and if you would like housekeeping everyday we are more then happy to do that for you, just let the front desk know !Your comfortability is our number one priority! Have a great day!
4.0分
其他
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Parking fine & receptionist was friendly however , did not provide correct information of bar - said it opened at 4pm on Sunday -long drive & was canceled last minute from Days Inn - sure needed to relax
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酒店回复: Good afternoon, Thank you so much for staying with us and leaving this very helpful feedback. We are extremely sorry that you received the wrong information about the bar. Sundays are only open for breakfast and completely closed in the evening for dinner and bar. We will relay this issue to the Front Desk team, so we can prevent any confusion in the future. We hope you'll give us another try next time you are back in the area. Have a wonderful day!
5.0分
情侣出游
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Kim Douglass at the front desk is such an asset for your hotel! She was so kind and helpful and check in was a breeze! In addition, my husband left his Apple Watch in the room and within a few hours, we got a call from Tiffany that it had been found! Such a wonderful bunch of people at this hotel and having a restaurant in the lobby is priceless! Unfortunately we were only at this hotel for one night but we will definitely be back soon and for longer!
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酒店回复: Hi good afternoon! Thank you for staying with us and leaving such wonderful feedback! We are so delighted to hear that the staff treated you so well and you enjoyed the restaurant being on-site. We greatly appreciate you for taking the time to write this review and we look forward to your next stay with us! Have a great weekend, Anne!
1.0分
其他
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Absolutely terrible help when the fridge wasn’t working! I NEEDED a working fridge for my dogs allergy antigen! Was told maintenance said it was working!!! Unbelievable.. entree took so long in restaurant that I could t eat it- no fridge to keep it in!!! NOT HAPPY!!!!!! Hilton always does way better than this!! Shame!
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酒店回复: Dear Marta, We are extremely sorry about the experience you ended up having here at our property. We do not wish this upon any of our guests, and we want to make this right for you. Our General Manager, Yvette. is going to reach out to you by phone call to discuss everything that occurred. Again, we sincerely apologize, and we hope to hear back from you. -Tiffany
5.0分
情侣出游
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The hotel restaurant was very handy and quite good since many Trinidad restaurants are closed on Mondays and Tuesdays. So it was a nice option. Rooms comfortable and had a nice roomy bathroom.
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酒店回复: We are so happy you enjoyed the restaurant on property and also appreciate you taking the time to leave a review. We hope to see you back, have a great week!
4.0分
情侣出游
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Everything was great except the shower with Very little pressure and hard to regulate the temperature.
The Air Conditioner wouldn't get cold and kept shutting off during the night.
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酒店回复: Thank you so much for staying with us and leaving this feedback. We are extremely sorry about your shower and AC unit not working properly. We are having maintenance look into these issues as soon as possible. We hope to see you back in the future so we can make it right for you, please contact property directly for your next stay. Have a wonderful day
5.0分
情侣出游
All staff members were very friendly and helpful with all our questions. This was one of the better stays we have had. We will definitely be back
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酒店回复: Good morning,Thank you for staying with us and leaving such kind feedback. We are so happy to hear that you enjoyed your time here. Have a wonderful week!
房间还不错，但早餐餐厅的服务很慢，我不得不自己去拿番茄酱，还要自己要牛奶加咖啡。这完全不像希尔顿花园酒店一贯的服务水平，而且我之前还提前预订了早餐，因为通常来说希尔顿花园酒店的早餐很不错，但我以后可能不会再这么做了。
Very friendly staff! Great relief area for dogs and play area for kids. Walking distance to shops and restaurants. Clean and updated facilities.
Very clean, quiet and spacious room. Staff was very polite, friendly and efficient. Hotel was new and accommodating.
We did not eat breakfast at the hotel, as you may need to note, the breakfast was not free. The hotel front desk staff were friendly and knowledgeable. The room was clean, but they only refresh the towels and bedding and every other day of your stay, we were only there for 2 nights, therefore our room was not cleaned. Also we had a problem with the blinds -- one of the draw strings to lower the blind broke. Upon checkout we advised the front desk, they assured us that we were not going to be charged for the blind breaking. Overall, our stay was comfortable.
Parking fine & receptionist was friendly however , did not provide correct information of bar - said it opened at 4pm on Sunday -long drive & was canceled last minute from Days Inn - sure needed to relax
Kim Douglass at the front desk is such an asset for your hotel! She was so kind and helpful and check in was a breeze! In addition, my husband left his Apple Watch in the room and within a few hours, we got a call from Tiffany that it had been found! Such a wonderful bunch of people at this hotel and having a restaurant in the lobby is priceless! Unfortunately we were only at this hotel for one night but we will definitely be back soon and for longer!
Absolutely terrible help when the fridge wasn’t working! I NEEDED a working fridge for my dogs allergy antigen! Was told maintenance said it was working!!! Unbelievable.. entree took so long in restaurant that I could t eat it- no fridge to keep it in!!! NOT HAPPY!!!!!! Hilton always does way better than this!! Shame!
The hotel restaurant was very handy and quite good since many Trinidad restaurants are closed on Mondays and Tuesdays. So it was a nice option. Rooms comfortable and had a nice roomy bathroom.
Everything was great except the shower with Very little pressure and hard to regulate the temperature.
The Air Conditioner wouldn't get cold and kept shutting off during the night.
All staff members were very friendly and helpful with all our questions. This was one of the better stays we have had. We will definitely be back